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Network/Application Tech Support

Raleigh, North Carolina, United States
May 20, 2017

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MCSE, Dell, A+ Certified

Windows 7, Vista, XP, 2000, 98, 95 and, NT Server 4.0, NT Server 4.0 in the Enterprise, Windows 2K & 2K3 Server, TCP/IP and SQL 6.5 & 7.0, Exchange Server and Proxy Server, Backup Exec, Ethernet,

Token Ring, DNS, WINS, and DHCP, IIS4, SMS 2.0, Citrix Winframe & Metaframe 1.8


IBM 3090, 3081, 3083, 4381, & AS400 Mainframes, IBM 3720, 3725, Front-End Processors

IBM 3174, 3274 Controllers, IBM 3651 Pos Controllers, IBM 3825 Laser Printers, Xerox 9700 Laser Printers


RAS, PPP, SLIP, FTP, Telnet, TCP/IP, IPX, NWLink, Netbeui, RIP, OSPF, Frame Relay, PPTP, CSU/DSU, 3COM, Bay & Cisco Hubs/Switches, and Routers




Windows 3.1, Windows NT 3.51 & 4.0, Novell 3.12, 4.10, & 4.11, Microsoft Outlook, Internet,

Word Perfect 6.0, Microsoft Office Suite, MS-DOS, PC Anywhere, Reachout, and Carbon Copy,

Ghost, Drive Copy, Log Me In, SMS console, ARCServe and Backup Exec


VizTek May 2015 –October 2016

Implementation Project Manager

Plan, initiate, engineer, and manage Implementations projects and installations.

Lead and guide the work of technical staff, while providing hands-on technical support.

Serve as liaison between business and technical aspects of projects, including the development department.

Plan project stages and assess business implications for each stage.

Monitor progress to assure deadlines, standards, and cost targets are met.

Managed 8-10 Implementation projects.

Verify sales orders prior to project start and implementation.

Develop or update Implementation project plans, including objectives, scope, deliverables, budget,

schedules, staffing, technologies, systems, and communication requirements.

Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).

Manage project execution to ensure adherence to budget, schedule, and scope.

Identify need for initial or supplemental project resources, and manage resource allocation.

Coordinate recruitment or selection of project personnel.

Assign duties, responsibilities, and spans of authority to project personnel, and direct or coordinate

their activities.

Install HL7 Interface Engine for inbound orders, outbound results and modality worklist.

Install and configure OpalRAD PACS/RIS

Troubleshoot Network Connectivity Issues.

Troubleshoot HL7 messages

Troubleshoot using SQL and Postgres scripts

Monitor the performance of project team members, providing and documenting performance feedback.

Confer with project personnel to identify and resolve problems.

Monitor or track project milestones and deliverables.

Perform risk assessments to develop response strategies.

JIRA used for ticketing system

Documentation in Visio and MS Project

Agile environment

Ensured that web portals were installed properly.

Installation of software off Windows based servers 2008-2012, SQL servers 2008-2014 using IIS.

McKesson Jan 2015 – Feb 2015

Implementation Manager

Implementation manager for Clear Value Plus application – Clear Value Plus is a decision based tool that integrates with EHRs to help providers select the best chemotherapy regimen for their patients based on the clinical facts.

Train providers and nurse practitioners on how the application works and integrates with their EHR

Complete demos during the training

Provide support for the Clear Value Plus application and any aspects of it integrating with the EHR

Allscripts/Jardogs Nov 2013 – Oct 2014

Implementation Consultant/Project Manager

Liase with clients to analyze, determine, and document the customer's business requirements.

Identify product configuration and customization requirements.

Identify solution gaps and help our customer specify and develop global complex solutions which will add value to their client's business.

Advise clients on how to effectively solve business issues.

Load the initial database delivered to the client with site-specific information (if applicable).

Provide training to clients to bring them to proficiency in using the product

Carry out the implementation of Allscripts Pro EHR applications and designated 3rd party products.

Lead the process of detailing the system design and build together with the client.

Analyze, resolve/escalate problems encountered by the team during the implementation of the products and when interfacing to third party systems.

Unit test the installed system to ensure basic system integrity.

Create and carry out go-live procedures.

Define the detailed test strategy with the client.

Assist the customer with the parameterization and configuration necessary to deliver the functionality defined in the solution requirements documentation.

Configure and trouble shoot Trust Commerce Billing application and integrate with Allscripts PM and Follow My Health.

Configure Allscripts PM and Pro EHR applications to integrate with Follow My Health

Advise clients on test planning to ensure successful implementation.

Support the User Acceptance & Operations testing of the system with the client.

Serve as the client's application expert, ensuring the system set up supports workflow decisions.

Liaise with the client, PMs, Sales and Solution Consulting to understand the client's conversion, go-live and rollout strategies and to ensure that the solution meets the client's business needs.

Provide front end systems support during data conversion and branch roll out in country to ensure successful system roll out.

Deliver application training to clients or employees in either a classroom, online (in a Virtual Classroom environment), via telephone or at a client's site.

Present seminars or workshops for Allscripts applications.

Document problem resolution to make them available for future reference by other Consultants.

Produce reports and/or documents as required.

Use Clarity to track status of clients projects.

Provide information, advice, guidance and updates throughout the project lifecycle in order to assist management to eliminate risks and increase the likelihood of project success.

Solstas Lab Partner Nov 2012 – Sept 2013

EDI Support Analyst

Provide support for HL7 Interfaces (Commercial LIS and Cloverleaf Interface Engines)

For clients processing electronic health records. EMR applications( Misys EMR, Allscripts Pro EHR, Epic (Moses Cone and Novant) Atlas, Care Evolve, Practice Fusion and E-ClinicalWorks.

Trouble shoot clients problems with Lab orders and results.

Interface with Vendors such as Allscripts, Novant Epic and Eclinicalworks

PPD July 2012 – Nov 2012

Desktop Services

Participated in migration from Windows XP to Windows 7 for 5000 Plus users.

Migrated data using Microsoft Migration Tool.

Use GTS tools and Lan Desk for remote connection to Regional users.

Trouble shoot client side MS Exchange and Active Directory problems

Configure application specific settings related to user profile.

Interface with Network Engineers and technicians at other sites to resolve technical issues during process.

Allscripts July 2011 – May 2012

Pro EHR/Misys EMR Interface Support Tech

Provide support for HL7 Interfaces (Allscripts Interface Engine, Misys Interface Console and Rhapsody)

For clients processing electronic health records. Using practice management software (Tiger and Allscripts Professional PM) as well as EMR applications( Misys EMR and Allscripts Professional EHR).

Writing SQL scripts to query tables in SQL and Informix databases

Work with Lab Interfaces for Labcorp and Quest as well as third party labs.

Work with AIX Unix

Trouble shoot application issues for Allscripts PM and Pro EHR.

Ceridian Corporation September 2005 –March 2011

Computer Support Specialist

Provide Desktop/Network support Onsite and remote to 6000 facility and virtual users

Manage Users, User Groups and Computers via Active Directory

Assist with Microsoft SMS Planning and Rollout.

Manage Trouble Tickets via TPM/HP Service Desk

Perform Backups and Restore data via Connected (Iron Mountain)

Perform maintenance and repairs as necessary

Maintain network printer’s local servers

Install software and Perform quality checks

Setup e-mail profiles for users

Ghost image to new hard drives and configure them to network

Troubleshoot Networking connectivity and Performance Issues

Troubleshoot and administered Windows 2003 Server

ING July 2005- September 2005

Technical Consultant

Build and configure 750 IBM laptops and desktops

Assist in deployment to end users

Image 75 IBM Think Pads

Install software applications

Configure wireless communications

Configure Laptops to Network

Replace Motherboards and hard drives for 70 Dell Desktops

Assist in planning and implementation of Wins 2K/XP LANS for small businesses.

Custom Build Desktop Computers (2K/XP)

Configure wireless communication for Laptops/Notebooks

Install and customize software applications

Lenscrafters June 2002 – July 2005

Assistant Lab Manager

Cut and Edge Lenses

Secures Lenses into Frames

Verify Prescription with Lensometer

Assist Patient with proper fit of Eyeware

Troutman Sanders July 2001 – September 2001

Systems Engineer

Assist with Windows NT 4.0 to Windows 2000 migration

(150 Dell & Compaq Servers, over 1500 users)

Assist with Citrix Metaframe Web solution for remote users

Troubleshoots network connectivity across the Enterprise with remote locations in London and Hong Kong

Restore and recover 300 mailboxes for remote location

Recover data from damaged Information Store databases

QA Web applications

Lanier Professional Services August 1999- April 2001

Systems Administrator

Install NT 4.0 server OS, IIS4 and Microsoft office 2000

Install and configure Backup Exec

Monitor (20) NT Servers on Lanier Enterprise using SMS

Build HP LC3 servers

Maintain and update Imanage/Infolink web application

Create Client specific search profiles

Create, Maintain and update Imanage databases (MS SQL 7.0, Oracle 8)

Set database security parameters.

Install Cisco Routers (2500 series) and Bay switches at remote sites.

Provide complete documentation of software and hardware

QA web application’s user functionality prior to demo to potential clients.

Interface with potential clients to demo and sell Lanier’s document hosting services.

Installed and configure DHCP, Proxy server, IIS4, SMS and Backup Exec

Plan and Implement Backup and Disaster Recovery Procedures.

Assisted in the installation and configuration of check point firewall.

Assist in data migration from old server environment to new server environment.

Monitor and maintain 75 servers for over 800 users locally and over 200 servers and 2500 users throughout the enterprise.

Troubleshoot network connectivity throughout the enterprise

Train and supervise Jr. System Administrators and Helpdesk team

Provide full documentation for software, hardware and network infrastructure.

Plan and implement re-engineering of NT network architecture

Build NT Servers and workstations

Install and configure Exchange 5.5 Server, ARCServe, and Cisco router 2500 series

Installed firewall and maintain NT security

Implement backup procedures and disaster recovery plan

Setup real-time server replication for fault tolerance


1981 Morgan State University Baltimore, Maryland


EXAM: 70-058: Microsoft Networking Essentials

EXAM: 70-059: Internetworking with Microsoft TCP/IP on Windows NT 4.0

EXAM: 70-063: Implementing and supporting Microsoft Windows 95

EXAM: 70-067: Implementing and supporting Microsoft Windows NT Server 4.0

EXAM: 70-068: Implementing and supporting Microsoft Windows NT Server 4.0 in the Enterprise

EXAM: 70-026: System Administration for Microsoft SQL Server 6.5

EXAM: 70-210: Installing, Configuring and Administering Microsoft Windows 2000 Professional

EXAM: 70-215: Installing, Configuring and Administering Microsoft Windows 2000 Server

EXAM: 70-217: Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure

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