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Customer Service Sales

Lake Zurich, Illinois, United States
May 19, 2017

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Lake Zurich, Illinois 847-***-****

A dedicated and accomplished

commitment for advancing successful business initiatives and working diligently to ensure peak operational performance. Possess well developed qualifications acquired from successful management of diverse areas including, customer service, purchasing/buyer, project management, sales, marketing, inventory and operations management. Proven ability to motivate and train employees to achieve optimum performance levels. Flexible thinker centered on improving processes that will optimize business operations and maintain operational efficiency. SUMMARY OF QUALIFICATIONS

l Prices, presents, sells, and produces solutions tailored to unique needs and desires of each client. Extensive background in industrial inside sales. lSpecialized expertise as graphic designer and project management: logos, advertising specialties, catalogs, sales/marketing materials, POP, POS, direct mail, trade show displays, and video concepts. Proficient knowledge working with Tajima, SWF, and Braun, multiple head embroidery equipment, digitizing software, and embroidery programs.

lEngaged and engaging communicator, in person and on the telephone. Artful negotiator; low-key but effective in achieving agreement. Possess outstanding communication, concept and interpersonal skills. lFluent Windows and Macintosh skills in CorelDRAW and Adobe Suite programs, MS Office (Word, Excel, PowerPoint), HTML programing, NetSuite, Office365.


Elgin, Illinois - Present

Inside Sales Representitive

Started with LPP as inside sales associate, with responsibilities and duties include interacting with clients on the phone and initiating outbound/inbound sales calls to develop new clients. Other responsibilities included order entry, expediting, returns and credits. Main goal is to increase sales along with profit margins while achieving sales growth. Developed and managed 60 accounts for multiple outside sales force. Made visits to customer sites to solve interface issues, which enabled achieving a high degree of customer satisfaction.

Sales and Marketing Coordinator

As the Sales Lead Sales Coordinator, I was responsible for driving results as the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner utilizing detailed knowledge of products, services, systems, and tools. Served as the primary liaison between Customers, Territory Managers, and Product Sales Support Administrator as well as but not limited to operations, credit & transportation. Engaged in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling. Reviewed orders to ensure accuracy, completeness, and accuracy as necessary. Escalate issues to appropriate parties, as necessary, to ensure appropriate responses. Additional responsibilities include daily revenue reporting, assisting with inventory purchasing and stocking of products as needed. Communications liaison with updated sales and marketing programs and information communicating accordingly via email or other means necessary which resulted in more timely information and access. Created reports for management to track and analyze sales performance and inventory availability. Produced printed materials with graphics support and direction. Organized, produced and/or ordered Point of Purchase items, sales programs, sales tools, samples and other support materials for sales personnel. Implemented training manual and trained new Sales Personnel on company protocol, sales programs. Purchasing/Inventory Manager

Responsible for all aspects of procurement including establishing, coordinating, and administering all purchasing agreements/contracts with vendors for assigned material and services. Developed and instituted a purchasing plan to review blanket orders for cost savings, resulting in a cost reduction of $370,000 over a three year period. Handling the purchasing and management of orders with multiple vendors. I team up with other departments to complete projects by a deadline. I am entrusted with vendor set up responsibilities when on boarding a new vendor. This role heavily relies on data entry experience and accuracy. Managed 60+ vendors handling the largest volume in the company. Understand the multiple ways inventory can be managed. Handle all returns for lines managed. Set min/max service stock levels. Assisted in training and transition of new employees, either new hires or from companies. Assisted customer service with sourcing of materials from non- traditional 3rd party vendors. Negotiate pricing, reviewed stock levels. Adjusted and fixed reorder points. Conducted on site visits with vendors to establish price and delivery schedules. Reduced dead stock inventory in order to reduce excess days supply on hand. Customer Service Manager

As Customer Service Manager, I ensured customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. I developed all training and instruction with NetSuite software for new and existing department personnel on new processes and procedures. Possess strong leadership and analytical skills.


- Direct all operational aspects of operation including distribution operations, customer service, employee management and development, administration and sales.

- Assess local market conditions and identify current and prospective sales opportunities.

- Develop current staff and identify new talent in order to build high performing teams. Create a continuous learning and growth environment by providing training, coaching, development and motivation. Address customer and employee satisfaction issues promptly.

- Share knowledge with staff on effective practices, competitive intelligence, business opportunities and needs.

- Network to improve the presence and reputation of the company with represented manufacturers. Stay abreast of competing markets, market movement, and penetration.

- Effective coordination of workflow through the CSR department to support company cohesiveness.

- Assists in employee training to improve employee effectiveness for all CSR levels. Also provides leadership and guidance to all levels to promote growth and strength within the team.

- Researched and resolved inquiries and complaints, including escalated calls, to ensure customer retention and complete satisfaction.

- Maintained up-to-date knowledge of new company procedures and promotional sales programs, etc., and coordinated all programs and information to the CSR team.

- Handled staff related issues for a good “company and employee” relationship.

- Ability to communicate interdepartmentally.

- Performs other related duties as assigned.

- Effective oral and writing communication and presentation skills as well as interpersonal skills.

- Leadership and team development/management skills with experience building and leading high performing teams. Education:


Business Associate of Applied Science

lCertificates: The American Society of Metallurgist, ‘89, ‘90, ‘91 lMember of ASI, PPAI, SAGE associations.

lWeekend volunteer and mentor with underprivileged kids in the Schaumburg/Hoffman Estates area. professional with significant achievement in development and execution of winning operations strategies. Dynamic leader with a Outside, inside, trade show, and tele-sales professional. Well-rounded background in customer service, purchasing/buyer, marketing, promotion, production scheduling, inventory control, accounting, staffing, B2B sales, and operations management.

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