Customer Service Sales
Resume:
HECTOR LOPEZ RODRIGUEZ
HECTOR LOPEZ RODRIGUEZ
E-mail: ******.**@*****.*** - Phone: 1-754-***-****
**** * ** *** ***.212, Hialeah, Florida 33018
SUMMARY OF QUALIFICATIONS
Great interpersonal skills and deep ability to achieve the desired results in a fast paced, highly competitive, multi-tasking environment.
Demonstrated skills in various computer software programs and fluency in using standard office software packages (MS Office: Word, Excel and Outlook).
Profoundly detailed and organized in approach to work and follow through.
Highly self-motivated with strong ability to successfully work independently or as part of a team.
Languages: English / Spanish.
EXPERIENCE
Security Officer
Elite Guard and Patrol Services Sunny Isles Beach, Florida Security surveillance, patrol, security reports, customer service. Handling phone calls from residents and guest .
Assisting residents/guest with any issues and or questions. Checking clients/realtors in
Handling packages
Accepting packages
Placing phone calls for pick ups and deliveries
Listening and acting letting the guest/resident speak about situation first then explanation afterwards. Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify guest and residents needs, clarify information, research every issue and provide solutions and/or alternatives
CCTV control skills
September 2015 –Present
Executive Account
Rockwell Marketing Inc Fort Lauderdale, Florida
Focused in building long-term relationships. Participated in creating and maintaining world class customer service. Successfully pitched, researched and produced door to door sales for AT T services. August 2015 – September 2015
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HECTOR LOPEZ RODRIGUEZ
Lawyer
ANAP Cienfuegos, Cuba
As advisor, provides a client with an informed understanding of the client's legal rights and obligations and explains their practical implications. As advocate, zealously asserts the client's position under the rules of the adversary system. As negotiator, seeks a result advantageous to the client but consistent with requirements of honest dealing with others. As intermediary between clients, a lawyer seeks to reconcile their divergent interests as an advisor and, to a limited extent, as a spokesperson for each client. As third party neutral, represents neither party, but helps the parties arrive at their own solution. As evaluator, examines a client's legal affairs and reports about them to the client or to others. August 2012 - February 2015
Municipal Manager
ERMP Cienfuegos, Cuba
Adapt at coordinating Recycling process in Cienfuegos city territory
§ Directly responsible in client relationship development by collaborating and assisting customers.
§ Skilled at determining and analyzing problems in order to propose imminent course.
§ Proficient at handling indispensable logistic for recycling process
§ Hand-picked to lead team of 25 employees in meeting performance improvement goals for division built through acquisitions and experiencing significant financial/operational challenges. Devised and executed strategic and tactical action plans focused on improving financial performance, establishing long-term business growth, and building top performing team to drive achievement of objectives.
January 2004 - July 2012
Lawyer
ONBC Cienfuegos, Cuba
As advisor, provides a client with an informed understanding of the client's legal rights and obligations and explains their practical implications. As advocate, zealously asserts the client's position under the rules of the adversary system. As negotiator, seeks a result advantageous to the client but consistent with requirements of honest dealing with others. As intermediary between clients, a lawyer seeks to reconcile their divergent interests as an advisor and, to a limited extent, as a spokesperson for each client. As third party neutral, represents neither party, but helps the parties arrive at their own solution. As evaluator, examines a client's legal affairs and reports about them to the client or to others. January 1999 - December 2003
Executive Director, Legal Advisor
CAI Guillermo Moncada, Constancia, Cienfuegos, Cuba Dynamic, results-oriented position with a strong track record of performance in turnaround and high-paced organizations. Utilize keen analysis and insights and team approach to drive organizational improvements and implementation of best practices. Superior interpersonal skills, capable of resolving multiple and complex (sales, human resources, legal, financial, operational) issues and motivating staff to peak performance
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HECTOR LOPEZ RODRIGUEZ
April 1999-December 1998
DTI Officer, Police Officer
MININT Cienfuegos, Cuba
I have experience in major case investigations ranging from Robbery to Homicide. I also investigated cases involving fraud and white-collar crimes.
Surveillance and Wire taps were used as well documented case work were used to end a criminal enterprise.
March 1996 - March 1997
EDUCATION
Master Degree in Business Administration
Cienfuegos University Cienfuegos, Cuba.
September 2002 - June 2005
Degree approved and certificate as MBA degree in the United States of America and Europe by Josef and Silny Associates.
Specialist in Legal Advisor of Business
Martha Abreus University Santa Clara, Cuba
September 2001 - June 2004
Degree approved and certificate as Law degree in the United States of America and Europe by Josef and Silny Associates.
Law Degree, Enforcement Law
Superior Institute Ministry of Internal Affairs Havana, Cuba September 1991 -February 1996
Degree approved and certificate as a Law degree in the United States of America and Europe by Josef and Silny Associates.
Computing degree
Cienfuegos University Cienfuegos, Cuba
September 2002 - June 2003
High School Degree
Military School Camilo Cienfuegos, Cienfuegos, Cuba September 1989- July 1991
SKILLS
Crime Investigator
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HECTOR LOPEZ RODRIGUEZ
LICENSES AND CERTIFICATIONS
Driver License E
State of Florida Security Officer
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