Engineer Quality Assurance

Mark Allan Faas

**** **** **** *****, ***. ****, Auburn, AL 36830

Cell Phone: 251-***-****

E-mail: **********@*****.***

Education:

Purdue University, Bachelor of Science in Management: Graduated in May of

1982.

Minor in Marketing.

Continued education in the areas of:

Advanced Quality Planning Engineering

Microsoft software applications

QS/ISO - 9000 & ISO 14001

Reliability Engineering

Certifications:

ASQ certified as a: Certified Quality Engineer (CQE)

Certified Quality Auditor (CQA)

Work Experience:

Mando Alabama Corporation, Opelika, AL (October 2011 to present)

Title: Quality Assurance Engineer

Basic Function: Attend to customer concerns and provide root cause and

corrective action for non-recurrence. Provide PPAP documentation in the

areas of Control Plans/PFMEAs/Process Flow Diagrams Dimensional

Layouts/Performance Testing. Support the manufacturing shop floor with

documentation on quality issues, resolve supplier concerns, and overall

efficiency of the assembly operations. Monitor SPC data/provide capability

studies - we use Minitab software.

Bankers Life and Casualty, Pensacola, FL (June 2010 to December 2010)

Title: Insurance Agent (Contract Position)

Basic Function: Provide solutions for clients to their Insurance needs.

U.S. Census Bureau, Pensacola, FL (March 2010 to June 2010)

Title: Administrative Clerk

Basic Function: Process documents and data related to the 2010 Census.

Synergy Solutions, Pensacola, FL (July 2009 to March 2010)

Title: Call Center Agent

Basic Function: Perform phone solicitation duties for a company that is

partnering with Bank of America. Describe features for identity theft

protection and other related subjects to potential clients.

Hitachi Cable, Pensacola, FL (October 2008 to March 2009)

Title: Quality Engineer

Basic Function: Ensured quality on a safety product (brake cables),

interfaced with production floor personnel, and maintained quality

documentation for the manufacturing unit and for customer review.

Investigated quality concerns and determined root cause and corrective

actions to ensure no recurrence. Traveled to customer manufacturing

locations and assisted with continuous improvement activities.

Kongsberg Automotive, Hagerstown, MD (May 2008 to September 2008)

Title: Quality Engineer - Contract Position

Basic Function: Assisted Management in the closing of this facility and

the transfer of assets to other Kongsberg locations. Also, performed

warranty and reliability functions by interacting with customers to

identify issues and trends within product families. This was accomplished

by obtaining customer website interface and applying Microsoft Access

Database functions to produce searches and reports.

Cabka St. Louis, Hazelwood, MO (August 2007 to May 2008)

Title: Quality Manager

Basic Function: Cabka is a start-up operation that makes plastic pallets.

These pallets are used to carry and store materials and performs like a

standard wooden pallet. These pallets are durable and environmentally

friendly as they can be ground up and re-used to make more pallets. My

main function at this facility was to institute a Quality Management System

and subsequently apply for ISO 9001. We achieved this goal over a four

month period. I was also involved in safety coordination and development

of procedures for the entire plant.

Specific Duties:

Develop and maintain the Quality Management System and perform

internal quality audits.

Review finished product for defects and provide first piece

inspections.

Obtain data in areas of first time quality, scrap, and rework.

Subsequently chart and post this information at key areas of the facility.

GDX Automotive, New Haven, MO (July 2006 to August 2007)

Title: Quality Engineer

Basic Function: GDX is a maker of sealing systems for the automotive

industry. Extruded rubber is used to eliminate moisture and wind noise on

the exterior of the vehicle. I joined a cross-functional team that was

developing nineteen part numbers to be used on the new GM vehicle platform

called the GMT 966/8. The three vehicles on this platform are the GMC

Acadia, Saturn Outlook, and the Buick Enclave. These parts were developed,

tested, and then brought to the GM prototype facility for evaluation. This

process required many trips to the Detroit test facility as well as the

final preparation at the new Lansing Delta Township facility in Michigan.

This was a successful and seamless launch and the popularity of these

vehicles is evident by how many are on the road today.

Specific Duties:

Produce all documentation for a launch program including control

plans, PFMEAs, process flow diagrams, and work instructions.

Act as liaison for the New Haven facility to the gage provider, tool

developer, and GM Assembly Plant.

Develop prototype data and samples as the GMT 966/8 Program is

launched to the customer assembly plant.

Innertech Automotive, Nashville, IL (February 2004 to July 2006)

Title: Quality Engineer

Basic Function: Began at this facility as a customer liaison for the Ford

Assembly Plant in Kansas City. Innertech provides a majority of interior

content for the Ford Escape & Mazda Tribute. Our facility in Nashville

shoots 1000 ton to 4000 ton plastic injection mold presses and does

numerous assembly operations which include the use of robotics. In June of

2004, I was moved to a Project Engineering status as we were awarded the

GMT 900 Program (Interior garnish for the full size GM SUV's). I was part

of a team that developed tooling, gages, secondary equipment, and

documentation to support the 2007 model year launch of this program.

Specific Duties:

Maintain and update open issues lists, develop pre-launch

documentation, and provide updates to GM corporate management.

Act as liaison for the Nashville facility to the gage provider, tool

developer, and GM Assembly Plants.

Develop prototype data and samples as the GMT 900 Program is launched

to the customer assembly plants.

Sintering Technologies, Inc., Greensburg, IN (October 2002 to September

2003)

Title: Quality Engineer

Basic Function: Duties at this facility include customer support,

promoting prevention measures on the assembly lines within the

manufacturing floor, and developing countermeasures when customer concerns

arise. Travel to customer facilities to troubleshoot issues and support

new launches.

Specific Duties:

Provide PPAP information to our customers, including control plans,

process flow diagrams, and PFEMA's.

Support Internal Audit program to maintain QS-9000 certification.

S-R Products, Farmington, MO (May 2001 to October 2002)

Title: Quality Engineer

Basic Function: I was part of a support team as this plant was in a start-

up mode. I handled many facets of quality and manufacturing, as I was the

back-up supervisor. I developed customer documentation, traveled to

customer assembly plants for initial launch from this facility. Also, our

team was in a continuous improvement mode as we searched for ways to become

more efficient, productive, with zero defects, and a constant emphasize on

safety.

Specific Duties:

Provide PPAP information to our customers, including control plans,

process flow diagrams, and PFEMA's.

Support manufacturing as we look at efficiency and lean manufacturing

techniques.

Heartland Automotive, Greencastle, IN (September 2000 to March 2001)

Title: Senior Quality Assurance Manager

Basic Function: Oversee the work of twenty employees in a high volume,

tier one supplier of automotive components. Instituted defect prevention

techniques such as SPC and process auditing to define and eliminate

internal and external failures. Also, leading a steering committee to

update Quality Management System to ISO 9000-2000.

Specific Duties:

Provide reports and analysis to senior executives in areas of PPM,

budgetary items, and the reduction of overtime and absenteeism.

Lead committees in the areas of ISO 9000 & ISO 140001.

Grote Industries, LLC, Madison, IN (November 1995 to August 2000)

Title: Senior Quality Assurance Engineer

Basic Function: I led this facility to QS-9000 registration from 1996 to

1997 as the QS-9000 Coordinator. I was the reliability engineer in 1998,

overseeing three employees and setting policy for the warranty program. My

final two years, I was the advance quality planning engineer responsible

for the OEM customers in this facility.

Specific Duties:

Develop a Quality Management System and have it registered to the QS-

9000 standard.

Provide PPAP information to customers as required with all support

documentation including capability studies, control plans, and FMEA's.

Thomson International, Newberry, SC (July 1989 to May 1995)

Title: Quality Assurance Engineer

Basic Function: Provide all facets of Customer Based activity in the areas

of sample submissions, product launches, warranty review, and interaction

with Customer facilities on concerns. Along with advance quality planning,

I was in charge of the receiving inspection area that reviews all

components that are to be used within this facility. I spent my first

three years with this company in the area of Supplier Quality and the last

three years as the Advance Quality Planning Engineer.

Specific Duties:

Produce sample submissions to the customers' requirements including

such documents as:

Process Control Plans

Design & Process FMEA's

Part Submission Warrant (PSW) information

Review SPC requirements from the customer and implement their use on

the shop floor.

Sheller-Globe Corporation, Montpelier, IN (March 1985 to July 1989)

Title: Quality Assurance Supervisor

Basic Function: Work with and assist the manufacturing department to

produce a high quality, low cost product that meets the customer's needs of

fit, function, durability, and appearance.

Specific Duties:

Supervise the activities of ten Quality Assurance Technicians.

Travel to the customer assembly plants when the customer raises a

concern.

Ongoing Activity:

While at Grote Industries, I taught four courses at Ivy Tech State College

in Madison, IN. They included, Statistical Process Control, Total Quality

Management, Internal Auditing, and Problem Solving Techniques.

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