Customer Service High School

Melanie P. Morente

Pob. Prk. * Trento Agusan del Sur

Mobile No.: 092********

Email Add: abuv56@r.postjobfree.com

Current Location: Philippines

Objective: To develop my abilities for the achievement of my goals in

life.

Availability: I can start for work as soon as possible.

PERSONAL DATA

Gender: Female

Civil Status: Single

Date of Birth: February 10, 1988

Height: 5’2

Weight: 48 kg

Nationality: Filipino

Religion: Christianity - Catholic

Permanent Address: Pob. Prk. 8 Trento Agusan del Sur

Agusan Del Norte, Philippines

WORK EXPERIENCE

1. Position: Accounting/Admin Staff/Customer Service

Duration: June- December 2009

Company: Soho Penthouse

Company

Hotel and Restaurant

Industry:

Location : 50 Jalan Penang

Georgetown, 10000 Georgetown, Penang, Malaysia, 04-2633331

Job Description: • Answer customers' questions, and provide information on procedures or policies.

• Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

• Compute and record totals of transactions.

• Count money in cash drawers at the beginning of shifts to ensure that amounts

are correct and that there is adequate change.

• Establish or identify prices of goods, services or admission, and tabulate bills

using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Issue receipts, refunds, credits, or change due to customers.

• Issue trading stamps, and redeem food stamps and coupons.

• Maintain clean and orderly checkout areas.

• Monitor checkout stations to ensure that they have adequate cash available and

that they are staffed appropriately.

• Offer customers carry-out service at the completion of transactions.

• Process merchandise returns and exchanges.

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Request information or assistance using paging systems.

• Resolve customer complaints.

• Sort, count, and wrap currency and coins.

• Weigh items sold by weight in order to determine prices.

• Accept reservations or requests for take-out orders.

• Calculate total payments received during a time period, and reconcile this with

total sales.

• Cash checks for customers.

• Compile and maintain non-monetary reports and records.

• Keep periodic balance sheets of amounts and numbers of transactions.

• Post charges against guests' or patients' accounts.

• Sell tickets and other items to customers.

• Stock shelves, and mark prices on shelves and items.

• Pay company bills by cash, vouchers, or checks.

EDUCATION

Highest Education Second Highest Education

Education Level: Bachelor's / College Degree High School Diploma

Education Field: Hotel and Restaurant Management Education/Teaching/Training

Course: Bachelor of Science in Hospitality Management High School Grad

School/University: St Mary’s College of Tagum Trento National High School

Location: Tagum City, Philippines Trento, Agusan Del Norte, Philippines

Date: Jun 2005 - Mar 2009 Jun 2001 – Mar 2005

SKILLS

Remarks

Skill

1. Microsoft Office Has an extensive knowledge in Microsoft Word, Power Point, Excel

and Publisher

TRAININGS/SEMINARS

Date Topic/Course Title

1. September 8, 2017 Lecture on Halal Cuisine

2. September 12, 2007 Allied Services Training on Food & Beverages.

3. September 13, 2007 Customer Service Training on Sanitation, Hygiene, and Public Safety.

CHARACTER REFERENCE

Name Company Contact Number

Toyota Motors, Lanang, Davao City, Philippines 091********

1. Miller Gesulga

Development Bank of the Philippines 092********

Online English Support 090********

2. Gudillo R. Lapay

3. Alfredo D. Berdon Jr.

Contact this candidate