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Customer Service High School

Location:
Houston, TX, 77072
Posted:
March 23, 2013

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Resume:

Kathy Marie Fash, CPhT (Kelly)

***** ****** **. ********* ***

Houston, Texas 77072

281-***-****

E-mail: abqvm5@r.postjobfree.com

Objective: Articulate, energetic, customer service oriented self-starter seeks an opportunity to

become a value-added employee of your company.

Experience:

4-12 to 8-12 Texon L.P. – Houston, TX Receptionist (Temp-Part-time)

Answer phones and direct calls to appropriate staff member, mail pick-up disburse

To correct person, stock cooler with drinks, make coffee, keep kitchen clean and

organized, greet guests with a smile. Improved hurricane procedures with booklets

for employees to have and be prepared. Do tasks as assigned.

Nations Law Firm – Houston, TX Legal Clerk

9-08 to 4-12

Primary contact for Law Firm for over 5,000 clients.

Data entry and verification for over 5,000 clients.

Responsible for kitchen supplies, paper for copy machine, monthly reporting.

Sign for and log in all deliveries, handled fax-e-mails.

Coordinated building facilities issues.

2-08 to 5-08 Village Compounding Pharmacy- Houston, TX

Started up 3 computers for the day, answered 6 line phones, took refill requests and

shipping instructions. Prepared orders for Courier Service delivery. Waited on

walk-in patients. Checked vitamin stock for expiration dates and restocking as well

as prescription meds. Prepared prescriptions and labeled for Pharmacist to check.

Faxed over refill requests to Doctors. Attended training classes on customer service

and phone procedures. Prepared mail order requests via Fed Ex delivery.

9-00 to 10-07 Professional Compounding Centers of America (PCCA)- Houston, TX

Accept orders from members. Maintain a friendly rapport with members. Research

formulas for members. Assist members in tracking their Fed Ex shipments.

Coordinate return orders with members. Check inventory to verify that product

meets member’s needs. Stay current on requirements for shipping controlled

substances and hazardous materials. Sent and receive company wide emails

containing important information. Forward incoming calls and messages to

appropriate persons and departments. Stayed current on issues by reading industry

newsletters. Attended weekly meetings with PCCA staff to discuss current issues.

Attended PCCA training classes to stay current on various topics. Assisted at PCCA

sponsored International Seminars. Assisted in the Training Department to train

members and college students on how to become better compounding pharmacists.

Cigna Healthcare Pharmacy/Christus Medical Group-Houston, TX

4-95 to 8-00

Responsible for filling prescriptions, obtaining necessary information from patient

for pharmacist, input on computer, pulling medicines, answer phones in a

professional and timely manner, handling 3 month supply mail order requests.

Responsible for opening of pharmacy and daily startup of 2 computers.

Responsible for merchandise inventory ordering and returns, monitor billing to/

from wholesalers, ordering medicines from wholesaler, running cash register and

bank deposits, maintenance of pharmacy log, transcribe refill requests from refill

line, maintaining stocks of forms used in pharmacy. Also responsible for

monitoring and maintaining to see that the pharmacy is kept within State, Cigna and

OSHA approved standards, training of relief Pharmacists. Compile financial

reports.

Pay Less Prescriptions, Inc. Houston, TX

8-79 to 3-95

Pharmacy Technician

Customer inquiries, Fill prescriptions, 3rd Party, Workers Compensation, Nursing

Home, Medicaid, File Insurance Claims, Assist in training Pharmacy Students, Use

computer, Order and Inventory merchandise, Stay current on Laws and Regulations,

Run cash register, Doctors orders.

Kathy Marie Fash, CPhT

Education:

Graduated from Houston Citizens Police Academy, Diploma

Microsoft Office Excel 2007, CY Fair College, Certificate

Dynamics Of Customer Focus Course, Certificate

Pharmacy Technician Certification Board (PTCB) National Exam

Certified Pharmacy Technician (CPhT) rating

Houston Community College, Hastings High School

Medical Terminology Certificate

Ambridge Area High School, Ambridge, PA

High School Diploma

Professional Affiliations:

National Pharmacy Technician Association, Member and Advisory Committee Member

Texas Society Hospital Pharmacy, Member

International Academy of Compounding Pharmacists, (former member)

Houston Citizens Police Academy Alumni Association, Member



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