Customer Service High School
Resume:
Debra Sanchez 347-***-****
**** ********** *** *** * Bronx, NY 10466 email: ********@***.***
Summary of Qualifications: Experienced customer service professional. Computer literate with extensive knowledge of office procedures. Exceptional team player with the ability to multi task and meet deadlines. Bi-lingual English/Spanish.
Experience:
2012-2013 Ascend Hire Inc
Customer service
o Conferred with customers in person
o Kept records of customers orders
o Took payments of customers orders and filed paper work
2009-2011 Law Enforcement Systems
Customer Service
o Conferred with customers by telephone or in person in order to
provide information to obtain details of complaint
o Kept records of customer's interactions and transactions, recording details
of inquiries complaints, and comments as well as actions taken
o Contacted customers to respond to inquiries or to notify them of claim
investigation results and any planned adjustments
o Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, determine charges for services requested
o Collected deposits or payment or arrange billing
2009-2009 Goodwill industries
Customer service
o Prepared charts for computer's that applied for apartments and called landlords to consult about apartments availabilities
o Provided telephone support to all users
2003-2007 HRA/MIS
Computer Programmer Analyst Trainee
o Prepared flow charts, computer file layouts and report formats
o Code modifications to computer programs in programming Language under supervision
2001-2003 Tri-State Employment Services User Support Specialist, Consultant
o Created daily reports on batch and online activities
o Monitored for error/omissions and distributed reports
o Troubleshoot systems/users problems for portable sources
o Provided telephone/email support to users
Education: High School Diploma
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