Customer Service Sales
Resume:
Jason E. H. Hall
Dallas Tx 75201
Phone: 501-***-****
E-Mail: ***********@*****.***
SALES CONSULTANT
Overview I have more than ten years of excellent customer service and sales experience. I
am self-motivated, eager, intelligent, and outgoing. My areas of expertise
include:
• Exceptional Customer Service
• New Product Introduction
1. Ability to Work Independently
6. Merchandising and Display
2. Team Player
7. Basic Office Equipment Usage
3. Innovative Thinker
8. Inventory and Pricing Controls
4. Problem Solving Skills
9. Computer/POS Scanning Use
5. Knowledge of Microsoft Suite
Employment Harte Hankes (10/2010 –03/2012) Texarkana, Texas
Sales Representative
Effectively troubleshoot customer problems with a variety of products and
services. Accurately and thoroughly documented issues, and resolutions along
with customer demographics, into the client database. Researched information
and delivered back to customers in a timely manner. Followed documented
procedures for problem resolution. Successfully communicated processes and
policies to ensure a positive customer experience.
Competitive Consulting (12/2009 - 02/2010) Austin, Texas.
Sales Consultant
Contacted cold and warm prospective customers. Presented demonstrations,
proposals, and value propositions to account base. Followed up on perspective
and current clients. Maintained excellent working relationships to ensure sales
were generated and processed efficiently to achieve maximum customer
satisfaction and retention. Expanded sales revenue in assigned account base and
drove new market share. Submitted all reports and analysis in a timely manner
and met the sales quota.
McHughes Law Firm, LLC (08/2008 - 11/2009) Little Rock, Arkansas
Liaison/Legal Assistant
Oversaw 1,800 client file accounts. Maintained a complete debt collection
portfolio using the support framework designed. Managed deficiency accounts
until all collection tactics had been exhausted and resolved issues as they arose.
Opened new cases that the firm received, created and built files accordingly.
Prepared legal documents such as affidavits, summons, complaints, judgments,
and garnishments.
Furniture Row (06/2007 - 07/2008) Conway, Arkansas
Sales Consultant
Maintained a high level of customer service and ensured that each customer received outstanding
service by providing a friendly environment. Maintained an awareness of all promotions and
advertisements. Assisted in floor moves, merchandising, display maintenance, processing,
replenishing floor stock, and housekeeping. Communicated customer requests to management.
Completed price changes within department sections. Participated in year end inventory and cycle
counts. Processed sales and assisted in loading merchandise. Filed all point of sale paperwork
according to established procedures.
Sprint/Nextel (10/2006 10/2007) Conway, Arkansas
Wireless Consultant
Interacted with customers and provided prompt and courteous customer service to all customers
with product information, accessories, pricing plans, promotions, and service features, discounts,
and related information customers in person, via telephone, or written communication.
Maintained knowledge of competitor products and offers and implemented competitive tactics.
Actively solicited new customers, through inside sales and store marketing events. Resolved
problems and escalated them to management when necessary. Educated and engaged customers
through product demonstrations. Completed all paperwork completely, accurately and in a timely
manner using basic office equipment. Completed all aspects of opening and closing the store in
accordance with written procedures and assisted with inventory maintenance. Used competitive
spirit to meet and exceed assigned sales goals and hence met and exceeded sales expectations.
Stayed up to date on the latest data/entertainment technology and devices i.e. Wi Fi, data devices
and TV entertainment tools.
Alltel/Verizon Wireless (04/2005 - 06/2006; Little Rock, Arkansas
Wireless Consultant
Interacted with customers and provided prompt and courteous customer service to all customers
with product information, accessories, pricing plans, promotions, and service features, discounts,
and related information customers in person, via telephone, or written communication.
Maintained knowledge of competitor products and offers and implemented competitive tactics.
Actively solicited new customers, through inside sales and store marketing events. Resolved
problems and escalated them to management when necessary. Educated and engaged customers
through product demonstrations. Completed all paperwork completely, accurately and in a timely
manner using basic office equipment. Completed all aspects of opening and closing the store in
accordance with written procedures and assisted with inventory maintenance. Used competitive
spirit to meet and exceed assigned sales goals and hence met and exceeded sales expectations.
Stayed up to date on the latest data/entertainment technology and devices i.e. Wi Fi, data devices
and TV entertainment tools.
Wal-Mart Supercenter (01/2002 - 01/2005) Conway, Arkansas
Sales Associate/Stocker
Provided customer service by acknowledging, identifying, and assisting Customers with
purchasing decisions. Resolved Customer issues and concerns, and promoted products and
services. Properly handled claims and returns. Organizing merchandise and supplies, identifying
shrink and damages, to help ensure a safe work environment. Met front end performance goals and
completed Customers' sales in a timely manner. Handled Customer’s complaints, shrink issues,
and problems with products, services and work areas. Checked shipping and receiving documents
to verify incoming and outgoing materials. Designed and set up advertising signs and displays of
merchandise on shelves, counters, or tables to attract customers and promote sales. Took inventory
or examined merchandise to identify items to be reordered or replenished.
University of Central Arkansas, Conway, AR
Education
Major: Marketing/ Sales and Athletic Training
(08/2000 – 05/2005)
1. Double Major
2. 140 Semester hours completed
3. Active in Student Government and Mentoring Activities
4. Participated in campus productions and social events
Job Related
Cashiering
•
Knowledge
Inventory
•
Stocking
•
Shipping; Receiving
•
Ordering
•
Theft Prevention
•
Dealing With Irate Customers
•
Opening and Closing Procedures
•
Customer Service
•
Web Meetings
•
Telephone Etiquette
•
Windows Operating System: Windows 7, Vista, XP;
•
Microsoft Office: Word, Excel, PowerPoint, Outlook
•
WordPerfect
•
Genesis 6.2
•
Typing: 45 WPM
•
References Furnished Upon Request
Contact this candidate