Pharmacy Technician Clinical

Zenia R. Mitchell

Philadelphia, PA ***** 267-***-**** *************@*****.***

Summary of Qualifications

●Highly organized and detail-focused team player

●Demonstrates talent for quickly learning new tasks and completing assignments while maintaining a high degree of accuracy

●Ability to multi-task, prioritize and manage time effectively

●Superior written and oral communication skills

●Proficient with Microsoft Office applications

PROFESSIONAL EXPERIENCE

Thomas Jefferson University Hospital

Pharmacy technician

October 2022- October 2024

●The Clinical Pharmacy Technician will support clinical

● pharmacists and work closely with other members of the JHIS interdisciplinary team (nursing, pharmacy, dietitians, fulfillment and dispatch) to assure the needs of our patients and team are met in a safe, accurate and timely manner

●Communicating directly with patients, supporting essential tasks that result in safe and quality care for patients who receive intravenous medications or nutrition therapy at home

●Assure that patients have the supplies, DME, flush solution required to infuse their medications

●Facilitate timely medication and supply deliveries as well as retrieval of supplies from the patient’s

●Document all patient communications, triage responses, supply management or other activities in the patient medical record

●Coordinate/manage the schedule for patient deliveries, inventory and assist in the creation and management of supply templates in the pharmacy software system

●Entry of patient home medication profiles into the JHIS pharmacy software systems

●Participates in the medication distribution system within TJUH.

●Prepares parenteral products using aseptic technique. Assures the provision of quality pharmacy services.

● Interacts with co-workers, visitors, and other staff consistent with the core values of the Hospital.

Ritechoice Pharmacy

Pharmacy technician

February 2022-October 2022

●Preparation of medications for patients

●Receiving and verifying the prescriptions

●Pricing and filling of prescriptions

●Obtaining pharmacist's approval

●Completing patient paperwork related to the filling of prescription

●Assisting with insurance claims processing (usually a pharmacist will handle this, but assistant's help will be needed - the entire process is done online)

●Stocking and pricing of medications in inventory

●Ensuring availability of drugs by delivering them to patients or facilities

●Maintaining pharmacy's (and its patients' employees') safety by adhering to infection-control procedures, policies and regulations

McCormick & Schmick’s

Server/Bartender

November 2021-March 2022

●Provide excellent customer services.

●Greet customers and present menus.

●Make suggestions based on their preferences.

●Take and serve food/drinks orders.

●Up-sell when appropriate.

●Arrange table settings.

●Keep tables clean and tidy at all times.

●Deliver checks and collect payments.

SAV Property Management

On-site coordinator assistant

June 2021- September 2021

●ensuring active communication and flawless completion of tasks

●experience in the business and development realms.

●ability to guide the client through the development process

●efficient in communicating the needs of both the offshore development team and the client

Amerihealth Caritas Family of Companies

Customer Service Associate April 2019 – March 2021

●Professionally handled incoming requests from members and providers and ensured that issues were resolved

●Open and maintain customer accounts by recording account information

●Thoroughly gathered and documented in detail members and providers inquiries and issues.

●Provided accurate and complete information to members and providers to prevent need for future contact

●Maintained active involvement with contact center leadership to provide constructive feedback to optimize performance

United Parcel Service (UPS)

Package Handler October 2017 – March 2018

●Work with team to assemble, seal, and load packages into correct trucks

●Read and comprehend labels to ensure proper processing

●Follow safety rules at all times

●Sort items according to the destination

●Work efficiently to meet client and company expectations

Bobby’s Burger Palace

Cashier August 2014 – May 2016

●Greeted customers entering the store and determined what each customer needed

●Answered calls and addressed customer inquiries and issues

●Answered product questions with up to date knowledge of sales and store promotions

●Assisted customers with food selection, inquiries, and order customizations

●Provided an elevated customer experience to generate a loyal clientele

Chipotle Mexican Grille

Cashier March 2014 – July 2015

●Handled currency and credit transactions quickly and accurately

●Followed food safety procedures according to company policies and health and sanitation regulations

●Maintained high standards of customer service during high volume, fast paced operations

●Prepared a variety of foods according to customer’s orders and/or supervisors instructions

EDUCATION

●High School Diploma, High School for Creative & Performing Arts, June 2016

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