Operations Manager Supply Chain
Resume:
Dear Hiring Manager,
I am writing to express my enthusiasm for the Business Operations Manager position at Blink, as advertised. With over a decade of experience in operations leadership and a proven track record of fostering high-performance cultures, I am excited to contribute to Blink's mission of cultivating a thriving organizational ethos centered on speed, efficiency, and repeatable results. The chance to join a dynamic, startup environment and guide the company through its upcoming growth phase is a thrilling challenge and a perfect alignment with my professional aspirations.
In my previous role as Operations Manager at [Previous Company Name], I successfully led a team through a transformative period, resulting in a 30% increase in operational efficiency by implementing robust business processes and leveraging technology to automate key functions. My strategic approach enabled us to streamline operations and significantly improve service delivery, making room for continuous improvements and setting a standard of excellence that mirrored our company's values. These initiatives also enhanced customer satisfaction and retention rates by 25%, a testament to my ability to foster a customer-centric approach through effective policy and procedural changes.
My expertise aligns well with Blink's goals of driving efficiency and scalability. I have a robust understanding of process optimization, KPI metrics, and compliance management, essential for achieving Blink's ambitious growth targets in 2025 and beyond. Additionally, my experience in nurturing a culture of continuous improvement and operational excellence will support Blink's efforts to maintain a high-performing and highly motivated team. I am committed to fostering an environment that values transparency, collaboration, and effective communication to meet organizational goals.
I am particularly drawn to Blink's commitment to innovation and growth and am eager to bring my strategic vision and change management experience to the company. By collaborating closely with the executive team and aligning operational strategies with overarching business objectives, I am confident I can contribute to Blink's success and sustainability.
Thank you for considering my application. I look forward to discussing how my qualifications and vision align with Blink's needs. Please contact me at your earliest convenience to arrange an interview.
Warm regards,
Wagner Freitas
Wagner Luiz Freitas
MBA, M.Sc. Operations
*****************@*****.*** •561-***-****
www.linkedin.com/in/wagner-luiz-schneider-freitas/
COO
A seasoned and strategic executive with 25+ years of experience. I excel in leading day-to-day operations and aligning board-level visions with operational strategies to drive growth and excellence. Strong understanding of manufacturing, supply chain, and logistics processes. Proven tracking record of success in driving operational excellence, optimizing processes, ensuring efficient execution, and delivering results, I successfully synchronize complex business portfolios and optimize operations to enhance performance and shareholder value – achieving the company's goals and objectives by fostering a culture of collaboration, accountability, innovation, and continuous improvement across the organization. Excellent leadership and management skills, with the ability to inspire and motivate teams to achieve ambitious goals.
Areas of Expertise
Supply Chain & Logistics
Strategy & Problem Solving
Lean & Continuous Improvement
Manufacturing & Operations
Compliance & Risk Management
Financial Planning &Budgeting
KPIs & Performance Management
Ambiguity & Dynamic Environment
Innovation & Technology
Career Experience
Terra Energy US, Miami, FL, USA 09/2023 – Present
COO – Chief Operating Officer
Scaled Department Functions to Meet Demand: Effectively scaled supply chain, engineering, and regulatory departments, accommodating a 30% increase in demand while maintaining cost, quality, time, and safety standards.
Spearheaded Logistics and Procurement Optimization: Led the development of logistics and procurement processes, implementing automated systems that enhanced inventory control accuracy by 25% and reduced logistics costs by 15%.
Expanded Operations into New Markets: Leveraged best practices and extensive executive experience to successfully expand operations into three new international markets, resulting in a revenue increase of 20%.
Cultivated Strong Supplier Partnerships: Established and nurtured robust relationships with suppliers, negotiating advantageous terms that improved cost-effectiveness by 10% and ensured consistent resource availability.
Drove Operational Efficiency through Technology: Implemented proprietary software and AI technologies, driving vertical integration and enhancing operational efficiency by 35%, significantly reducing production lead times.supply chain, engineering, and regulatory departments to meet increasing demand while maintaining cost, quality, time, and safety standards.
HW Prime Associated Consultants, Boca Raton, FL, USA and Brazil 04/2019 – Present
Managing Director
Strategy, Business Development, and Operations expert focusing on change management. Extensive experience in executive engagement and strategy implementation in large, complex organizations. Translate strategic visions into actionable goals, drive transformation initiatives and product launches, and ensure regulatory compliance to meet customer needs.
Advanced Process Improvement Expertise: Utilized Lean and Six Sigma methodologies to enhance manufacturing, supply chain, and logistics processes, achieving a 20% increase in efficiency and a 25% reduction in waste.
Inspirational Leadership and Management Excellence: Demonstrated exceptional leadership by inspiring and motivating teams to exceed ambitious targets, resulting in a 30% improvement in team performance metrics.
Strategic Innovation Focus: Applied a strategic mindset to drive innovation and continuous improvement initiatives, introducing three new process innovations that boosted overall productivity by 15%.
Data-Driven Decision Making: Leveraged strong analytical and problem-solving skills to interpret complex data, making informed decisions that improved operational outcomes by 20%.
Effective Stakeholder Engagement: Exhibited excellent communication and interpersonal skills, building relationships and influencing stakeholders at all organizational levels, enhancing cross-functional collaboration by 10%.
Adaptability in Dynamic Environments: Thrived in fast-paced, dynamic settings, adeptly navigating change and leading teams through periods of ambiguity, contributing to a 20% increase in project delivery speed.
CPFL Energia, Campinas, Brazil (largest private Utilities company in LATAM) 05/2015 – 04/2019
Executive Vice President – Operations and Business Administration
Report directly to the CEO with P&L responsibility for Strategy, Innovation, R&D, Technology, Supply and Logistics, Human Resources, Energy Planning, and Business Excellence, overseeing 2,000+ direct and 12,000+ indirect employees. Spearheaded growth by aligning corporate strategy with overall goals and driving digital transformation.
Achieved Optimized Supply Chain and Logistics: Applied an in-depth understanding of manufacturing and supply chain processes to redesign logistics workflows, resulting in a 20% reduction in delivery times and a 15% decrease in logistics costs.
Enhanced Manufacturing Efficiency: Streamlined manufacturing operations by implementing process improvements that increased production capacity by 25%, boosting overall efficiency and reducing downtime.
Drove Cross-Departmental Improvements: Leveraged expertise in logistics to collaborate with cross-functional teams, leading process improvement projects that improved supply chain resilience and reduced inventory holding costs by 18%.
Recognized for Excellence: Received the Operational Excellence Award for innovative contributions to manufacturing and logistics improvements, highlighting significant enhancements in production efficiency and supply chain optimization.
Pioneered Continuous Process Improvement: Spearheaded initiatives utilizing advanced supply chain data analysis to optimize resource allocation, achieving a 10% reduction in waste and excess inventory, showcasing strong strategic acumen.
Orchestrated Over 70% Business Growth: Drove significant expansion through the INOVA Project, successfully entering new markets such as Electric Vehicles (EVs), robotics, and mobile applications, leveraging strategic market insights.
Generated $2.5 Billion in Shareholder Value: Facilitated new market entries and capitalized on venture capital opportunities, significantly boosting financial outcomes through innovative projects and startup investments.
Implemented Digital ERP Transformation: Led a digital transformation initiative with a $200M NPV, integrating ERP systems across 40+ companies, significantly enhancing operational efficiencies and data coherence.
Led Post-Merger Integration with $1B Impact: Directed the most significant utility post-merger integration in LATAM, achieving a $1 billion impact over two years and demonstrating exemplary leadership in high-stakes mergers.
Developed Renewable Energy Projects: Successfully managed and executed over 5GW in renewable projects, including Solar, Wind, Hydro, and BESS, cementing a strong commitment to sustainability and innovation in energy solutions.
Achieved R$4.5 Billion in Supply Chain Savings: Managed projects that realized significant supply chain savings, achieving an 8.5% YoY growth from 2015 to 2018 through strategic procurement enhancements.
Enhanced Procurement and Reduced Risks: Improved procurement processes, leading to a 95% reduction in labor claims and a 55% decrease in contract risks, underscoring effective risk management capabilities.
Secured $2 Billion in Revenue: Negotiated major supplier agreements and advocated for regulatory reforms that secured substantial revenue growth, illustrating strong negotiation and regulatory influence.
Managed High-Value Energy Contracts: Oversaw over 3,000 energy contracts with an annual value of $4 billion, ensuring consistent value delivery and contract integrity management.
Innovated with Leading-Edge Projects: Led groundbreaking projects, including Brazil's first solar photovoltaic plants and ventures in electric vehicles, machine learning/AI, and augmented reality training, showcasing a commitment to technological innovation.
Whirlpool Corporation, Benton Harbor, MI, USA and Brazil 05/2012 – 05/2015
Global Director – Operations, Engineering, R&D, and Innovation
Strategically directed global manufacturing and engineering to sustain sales growth. Developed a global product roadmap by analyzing market trends to meet client expectations and manage risks.
Innovated with WISEMOTION Development: Spearheaded the development of the WISEMOTION initiative, culminating in developing over 100 patents and receiving top industry innovation awards, cementing market leadership.
Cultivated Business Growth in Smart Homes: Fostered significant business expansion by integrating smart home ecosystems, collaborating effectively with global teams and industry leaders to position the company as a technology frontrunner.
Expanded Global Manufacturing Capabilities: Successfully expanded operational capabilities by establishing new factories in Mexico and China, significantly increasing production capacity to meet growing demand and reduce lead times (all factories certified – World Class Manufacturing WCM).
Drove $200 Million in Portfolio Success: Implemented Lean and Six Sigma methodologies, achieving $200 million in annual portfolio results through enhanced operational efficiencies and process optimizations.
McKinsey and Company, São Paulo, Brazil 01/2008 – 05/2012
Operations Practice Expert – Project Manager, Mergers & Acquisitions Advisor
Strategy, Business Development, and Operations expert, specifically with change management. Broad experience with executive-level engagement and matrixed strategy implementation in large, distributed, and complex organizations. Expert in solving problems and managing crises –creative, adaptable, and generating value, leveraging strengths such as planning, strategy, operational risks, technology, negotiation, decision-making, and conflict resolution. Hired to support the operations practice rebuild. Expertise in strategy, M&A, business development, growth and turnaround, operations, digital transformation, marketing and sales, and corporate finance. Multiple projects (some examples below).
• Strategy, Operations, Commercial & Sales (M&A project) - Retail. Rev. incr. $4 billion over three years.
• Strategy, Operations, and Sales Network Structure – Retail (M&A project). Rev. incr. $400 million/year.
• A new regulatory framework for the Brazilian air sector, including a new governance model for government bodies.
• Strategy and Operations for a Utility company (local leader). Rev. incr. $380 million/year.
• Strategy, Marketing & Sales, and Pricing - CPG (global leader). Rev. incr. $100 million/year.
• Operations – Manufacturing and logistics – GEM (global leader). Cost reduction of $200 million/year.
EMBRAER, São José dos Campos, Brazil and Fort Lauderdale, USA 04/2000 – 01/2008
Senior Manager Operations - Brazilian technology company, the world's largest regional jets manufacturer.
Responsible for the manufacturing area (including receiving and inspecting the material, wiring, machining, stamping, special processes, composite materials, wing factory, fuselages, joints, and painting). Report to the VP of Operations. Responsible for one of the most critical projects in Embraer history (Partnership with GE and United Technologies Corp), ramping production of 4 to 17 aircraft per month. Responsible for the supply chain and Logistics operations (including lean manufacturing, automation, and kaizen methodologies). Responsible for certification of the aeronautical manufacturing process, taking into account the ANAC (National Civil Aviation Agency) and foreign regulators and clients (e.g., FAA, CAA, EASA). New plant construction, production ramp-up management.
EMBRAER USA - Fort Lauderdale - 2003/2005 - Responsible for Supply and Logistics Operations in NA and the liaison with the Federal Aviation Administration (FAA) - +1,000 airplanes, top 10 airlines. New airplane entry-to-service (Embraer 170/190 – most successful project in Embraer history). Interacting with different EMBRAER internal areas worldwide and customers.
AUDI / VW, São José dos Pinhais, Brazil and Ingolstadt, Germany 01/1998 – 04/2000
Coordinator – Manufacturing and Operations
AUDI AG headquarters in Germany for technology transfer (lean manufacturing, automation, lean Six Sigma, kaizen, and continuous improvement methodologies), followed by routine trips to Germany. Project Golf North America Region (NAR). 1999- 2000 - produced the best Audi and Golf in the world, granting this new factory the chance to enter the North American market (GTM/PMI). New plant construction (1st AUDI plant in LATAM), production ramp-up management.
Brazilian Army 01/1990 – 01/1998
Operations & Technical Manager, Career Military (1st Lieutenant)
Education
Master in Corporate Innovation, Stanford GSB, San Francisco, CA
MBA, Universidade Positivo, Brazil
M.Sc. in Mechanical and Aeronautical Engineering, Instituto Tecnológico de Aeronáutica, Brazil
Master in Supply Chain and Logistics, Instituto de Logistica da Aeronáutica, Brazil
Master in Materials Science and Electrical Engineering - Universidade Federal Paraná, Brazil
Bachelor of Science in Engineering, Instituto Militar de Engenharia, Brazil
Negotiation and Mediation in Corporate Environments (Program on Negotiation), Harvard Law School, Cambridge, MA, USA
Certifications & Affiliations
Certified Manager of Quality/Organizational Excellence (CMQ/OE), ASQE
Agile Methodologies for Project Management – Scrum Certified Professional
Lean Six Sigma / Continuous Improvement Expert – Lean Institute
Lean Manufacturing / Lean Six Sigma - ACE - UTC Aerospace Systems
Project Manager Professional (Professional Certificate)
Cyber Security Professional (Professional Certificate)
Organizational Change and Culture (Professional Certificate)
Google Cloud Digital Leader (Professional Certificate)
Advanced People Management - APG - Amana Key
Certified Quality Engineer (CQE), ASQE
Certified Quality Auditor (CQA), ASQE
Certified Quality Improvement Associate (CQIA), ASQE
Board Member (Professional Certificate) - IBGC
Stanford Alumni Association
Harvard Business Review Advisory Council
American Society for Quality Member - ASQE
Mensa International Lifetime Member
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