Susan Brundidge

** ***** **** **** *************, AL 36858 Telephone: 334-***-****

Email: **********@*****.*** Cellular: 706-***-****

Profile

A highly motivated business major with a positive outlook and expertise in insurance and customer relations seeking a rewarding position

- Understand the organizational structure of a business and the level of detail needed to maximize

profits and foster a reputation for success.

- Demonstrate creativity, initiative, good judgment, and the ability to certainly express thoughts;

verbally and written.

- Self motivated, multitasks & detail oriented, functioning well in fast pace environments.

- Creative thinker with talent for motivating others, resolving employee and/client problems in a

a timely manner.

- Proficient in Microsoft Word, Adobe, Microsoft Windows NT 4.0, Windows 95 & 98, Access,

Outlook, Excel and PowerPoint..

Work Experience

AFLAC- Customer Service Specialist IV February 2006-present

- Provide customers and agents with direct responses on policy status

- Advise of instructions on setting up an account

- Review apps for corrections needed and also process at the point of call

AFLAC- Account Service Specialist II/III April 2004-2006

- Review account information; identifies discrepancies or account variances and takes the necessary steps to resolve the issues under minimal supervision.

- Provide account support by gathering facts, analyzing and interpret information in handling conversions, regular cod, smart app, standard industry codes, beelines, pended business and faxes.

- Handle large accounts such as Winn Dixie, Hughes Supply, City of Houston, HEALTHSOUTH etc, in maintaining customer information in a timely manner.

- Make phone calls to the associate if problems show and keep in contact with management concerning account issues.

Auburn Concession- Supervisor, September 1999-present

- Frequently respond to customer complaints while proposing acceptable solutions that addressed

their concerns while minimizing lost profits.

- Trained new hires the concept of successful sales and production

- Maintained the control of inventory and kept up with balances at the end of the day

AFLAC- Customer Service Specialist February 2001-03

- Provide accurate responses to customer and associates requests

- Advised customers instructions on filing claims

- Volunteered to run schedule report for my team

Education—Troy State University 05/01-04/02---ongoing major in Business Administration