Bilingual Technical Customer Service & Machine Ops

Tula Ange Kabambi

Bilingual Customer Service & Technical Machine Operations Specialist

Brunswick, ME Phone:207-***-**** ***********@*****.*** PROFESSIONAL SUMMARY

Dedicated and results-oriented professional with over 13 years of experience in high-precision manufacturing, technical customer support, and bilingual communication. Proven track record in managing complex customer inquiries, ensuring 100% data integrity in regulated environments, and operating sophisticated industrial machinery. Seeking to leverage extensive experience in service-level agreement (SLA) compliance and precision-driven production to contribute to a dynamic operational team.

CORE COMPETENCIES

● Customer Service & Support: High-Volume Call Resolution, Conflict De-escalation, Technical Troubleshooting, CRM Systems (Salesforce/Zendesk), Bilingual Support

(English/French).

● Manufacturing & Machine Operation: Equipment Setup & Calibration, Standard Operating Procedures (SOPs), Quality Control (QC) Repair, Safety Compliance (OSHA), Manufacturing Execution Systems (MES).

● Data & Technical Proficiency: Real-time Production Monitoring, Detailed Maintenance Reporting, Microsoft Office 365 (Excel/Word), SAP, PeopleSoft. PROFESSIONAL EXPERIENCE

Technical Machine Operator Abbott Laboratories Aug 2024 – Feb 2026

● Operated high-precision diagnostic equipment and machinery used in the manufacturing of plastic wrap and storage boxes.

● Consistently followed strict Standard Operating Procedures (SOPs) to maintain quality standards in a regulated FDA environment.

● Monitored real-time production data and prepared detailed technical reports for engineers to minimize equipment downtime and optimize efficiency. Machine Operator Kyocera AVX Feb 2023 – June 2024

● Operated sophisticated industrial saws to cut high-precision chips used in global electronic components.

● Maintained 100% accuracy in cutting specifications through constant monitoring and equipment calibration.

Customer Service Representative / Consultant Ameren Jan 2021 – Feb 2023

● Resolved complex technical billing and service inquiries, including high-priority emergency calls regarding utility outages and gas leaks.

● Guided customers through online portal navigation for account management and smart home product orders.

● Earned Certificate of Customer Service Training, specializing in professional communication and systematic problem-solving.

Bilingual Customer Service Representative (French) HGS July 2014 – May 2022

● Managed the General Mills account, handling inbound and outbound calls to resolve product or service complaints.

● Identified root causes of customer issues and expedited adjustments to ensure high satisfaction and resolution rates.

Bilingual French Language Consultant Self-Employed Jan 2020 – Present

● Provide high-precision translation for technical, legal, and medical documentation, ensuring semantic accuracy for international clients.

● Assist individuals with complex immigration paperwork, navigating technical forms and regulatory requirements.

Ice Cream Maker Nestlé Apr 2010 – July 2012

● Set up, monitored, and adjusted production equipment to adhere to quality and safety specifications.

Senior Diamond Evaluator Zale Corporation Jan 2000 – Feb 2010

● Managed department inventory and performed detailed quality control (QC) repairs and grading on precious gemstones.

EDUCATION & CERTIFICATIONS

● Associate of Science in Information Technology (Candidate) Dallas College

● Certificate of Customer Service Training Ameren Illinois

● Accredited Jewelry Professional & Graduate Diamond Diploma G.I.A.

● Life & Health Insurance License

Contact this candidate