Remote Project & Customer Support Assistant

Vicki Green 703-***-**** *****.*********@*****.***

PROFESSIONAL SUMMARY

Results-driven business professional with expertise in project management, business operations, and marketing within high-growth environments. Proven ability to streamline processes, optimize resources, and deliver measurable results. Skilled in cross-functional collaboration, client relationship management, and problem-solving in fast-paced settings. CORE SKILLS

Project Management • Business Operations • Process Improvement • Strategic Planning Customer Relationship Management • Cross-Functional Collaboration Time Management • Problem Solving • Team Leadership & Training Communication (Written & Verbal) • Business Development PROFESSIONAL EXPERIENCE

Thermo Fisher Scientific – Rockville, MD Project Manager June 2021 – July 2024

● Managed logistics and storage for clinical trial drug products.

● Coordinated cross-functional teams to ensure high-quality project delivery.

● Partnered with QA/Regulatory teams to resolve issues and close reports.

● Oversaw revenue recognition and validated billing details prior to invoicing.

● Acted as primary liaison between internal teams and global clients.

● Led client meetings, audits, and reporting; ensured timely communication.

● Drove process improvement initiatives across departments. Government Scientific Source – Reston, VA Sales Account Manager / Customer Success Representative Sept 2013 – Nov 2020

● Managed full-cycle accounts, ensuring customer satisfaction and retention.

● Translated client needs into accurate quotes; monitored budgets and adjustments.

● Built and maintained strong client relationships, including DOE national labs.

● Improved workflow efficiency and met performance and productivity targets.

● Identified variances, implemented corrective actions, and communicated outcomes. EDUCATION & PROFESSIONAL DEVELOPMENT

Blue Ridge Community and Technical College – Martinsburg, WV (2024) Washington Business School – Vienna, VA (Legal Office Procedures) TECHNICAL SKILLS

Microsoft Office Suite • Salesforce • Smartsheet • JIRA • Power BI SharePoint • Teams • Zoom • DocuSign • Adobe / Adobe Sign Navision • Documentum • TrackWise

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