Business Analyst & Product Analytics

Shehzadi Mahum Agha

312-***-**** ***********@*****.*** linkedin.com/in/mahumagha San Francisco Bay Area Experience

Wolters Kluwer Aug 2024 – May 2026

Business Analyst (MSBA Capstone) Chicago, IL

• Acted as a trusted advisor to stakeholders across two business lines: uncovered business needs through effective questioning and presented data-driven recommendations to senior decision-makers.

• Analyzed 10K+ customer records to identify growth opportunities, building compelling narratives in executive presentations that shaped leadership’s AI investment roadmap across 12/24/36-month horizons. FACES Consulting Sep 2025 – Dec 2025

Consultant Champaign, IL (Hybrid)

• Conducted digital audits of client web, SEO, and social media presence, converting findings into data-driven growth recommendations and executive-ready business strategy.

• Performed competitive benchmarking and gap analysis against key industry competitors, building KPI visualizations that directly informed client marketing strategy and budget prioritization.

• Delivered actionable insights to clients, translating technical analysis into clear, executive-ready business strategy. Motive (Fleet Management Technology) May 2024 – Jul 2024 Account Executive Remote

• Owned a portfolio of client accounts at a high-growth SaaS company, managing pipeline in Salesforce and uncovering business needs through consultative questioning.

• Built a dashboard tracking account usage and engagement to flag churn risk early, enabling proactive outreach and objection handling ahead of renewal conversations.

• Turned usage insights into a targeted cross-sell and upsell strategy, driving a 250% increase in expansion revenue as customers adopted additional products.

S&P Global – Panjiva Trade Intelligence Apr 2023 – Apr 2024 Associate, Product Analytics Islamabad, Pakistan

• Supported upsell campaigns converting Capital IQ subscribers to add Panjiva platform subscriptions: analyzed account data to identify high-potential clients and built the conversion case presented in client consultations.

• Ran A/B experiments on campaign and feature variants with product and engineering, deploying the winning variant and presenting results to senior management; 3 features approved to roadmap.

• Owned analysis across a portfolio of 20+ client accounts, querying 100M+ row datasets to deliver insights and quarterly recommendations that lifted client satisfaction (NPS) by 12%. S&P Global – Capital IQ, M&A Intelligence Dec 2021 – Mar 2023 Data Analyst Islamabad, Pakistan

• Consolidated M&A data from 15+ sources into a single reliable pipeline, cutting query resolution time by 30%.

• Replaced manual QC with a statistical validation framework, pushing field accuracy to 97% and eliminating systematic errors.

• Built a classification framework flagging misclassified records at 98% accuracy, adopted as the team’s default scoring standard.

Education & Certifications

University of Illinois Urbana-Champaign Champaign, IL Master of Science in Business Analytics Aug 2024 – May 2026 Sukkur IBA University Sukkur, Pakistan

Bachelor of Business Administration, Finance Aug 2017 – May 2021 Certifications: AWS Certified Cloud Practitioner, AWS Certified AI Practitioner, Microsoft Office Specialist Leadership

SAGE Board Member – UIUC Gies College of Business 2025 – 2026

• Organized networking events connecting students with industry professionals, independently pitching and securing corporate sponsors and driving turnout.

Skills

Sales & Client: Consultative selling, portfolio management, upselling and cross-selling, objection handling, storytelling, client relationship management, business pitches, Salesforce CRM Digital & Advertising: Google Ads (campaign fundamentals), Google AdSense, SEO analysis, campaign performance analysis, digital marketing audits

Analytics: SQL, Excel (advanced spreadsheets), Tableau, Power BI, A/B testing, forecasting AI Tools: Claude API, LLM prompt engineering, agentic workflow automation

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