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Columbus, OH
... • Kept callers focused on products and benefits with skilled call management. • Delivered fast and friendly service to handle questions and service complaints. • Listened to customer requests and specifications and made suggestions to appropriately ...
- 2023 Jan 24
Hilliard, OH
... Developed Lightning components and Lightning apps to provide better and more interactive interfaces to call Centre executives, which helped them in accessing 360 degree view of case related info. Created multiple Lightning Components, added CSS and ...
- 2023 Jan 18
Pickerington, OH
... SKILLS ‘+ Upbeat and Positive Personality + Call Documentation ‘Issue and Complaint Resolution ‘© Calm and Professional Under Pressure ‘* POS Systems and Ordering Platforms '* Data Entry and Maintenance ‘© Customer Account Management + Understanding ...
- 2023 Jan 18
Columbus, OH
... with the public where advancement is a possibility I have previous experience in the following areas, customer service, computers, micro soft word, works, excel, Internet explorer, multiline phone system, call center, billing, and collections. ...
- 2023 Jan 17
Columbus, OH
... Problem solve to help customers resolve issues on the first call basis. Enter data from customers into various software programs and navigate between those programs. Affinion Group, October 2008 September 2009 Customer Service Representative ...
- 2023 Jan 16
Dublin, OH
... of pre/post work orders, old/new asset management and installs daily • Travel to customer sites across assigned geographic work areas to perform the work • Perform work on a revolving day/night shifts, weekends/on-call, call-backs, and overtime. ...
- 2023 Jan 16
Columbus, OH
... I became the main trainer for the call center, I hired and let go associates that were not m74 Goodwill IND Philadelphia, PA Recruiter and Personal assistant 01/2006-12/2009 Personal assistant to the Director of operations for Goodwill IND ...
- 2023 Jan 16
Columbus, OH
... • Responsible for “Second Voicing” account to ensure the completion of the commitments 2004-2005 Orchid Gene Screen Dayton, Ohio Call Center Operations Manager • Supervise team of 10 Customer Care representatives, 2 Supervisors and 4 admin ...
- 2023 Jan 16
Columbus, OH, 43224
... applications like SAP Business solutions Involve in 24x7 on-call support for 12 databases of 2.0 TB 4 Node production 10g and 11g RAC databases using Oracle 12c Cloud Control for Alert Monitoring and Notification Upgrade DBs from 11.2.0.4 to 12.1. ...
- 2023 Jan 14
Columbus, OH
... Supervised 10-20 direct annual, quarterly, and monthly performance reports for call center agents. Trained new employees in the company policies, procedures, and best practices Evaluated overall performance of team as well as individuals. Coached ...
- 2023 Jan 13