Data Entry Service Representative
Resume:
Marilyn D. Cohen
Columbus, OH ****7
**************@*****.***
CAREER OBJECTIVE:
Experienced professional with excellent customer service and interpersonal skills, and
proficient in first level handling and prudent management of confidential information.
Seeking an entry-level Customer Service Representative position where my
communication skills, administration acumen, and evaluation competence can be
utilized for the integrity and orderly operations of the company.
WORK HISTORY:
Motivate, LLC, May 2019 November 2019
Customer Service Agent
Received inbound calls using PC, keyboard and headset to educate customers with re-
leasing bikes from bike share stations. Assisted with various bike share membership
packages, purchasing bike time using debit/credit card through the bike share apps,
kiosks or key fobs. Assisted with station locations, bike and dock availability. Trouble
shot to assist with releasing bikes from stations, problems with bikes, docks and/or
stations. Submitted service technician reports for problem solving and escalated any
calls to upper management as needed.
Teleperformance, August 2017 May 2018
Customer Service Representative
Assisted customer with inquiries and questions and follow up by taking specific action.
Problem solve to help customers resolve issues on the first call basis. Enter data from
customers into various software programs and navigate between those programs.
Affinion Group, October 2008 September 2009
Customer Service Representative/Retention Specialist
Assisted members with inquiries of benefits, services and billing. Focused to retain
member, as well as up-sell and/or cross sell other membership products.
Communicated information by sales script and used rebuttals to retain appropriate
program benefits. Processed and updated customers accounts by data entry. Met sales
goals for both retention and cross sell opportunities.
Ohio Operating Engineers, June 2003 January 2008
Contributions Clerk
Assisted members and contractors with inquires of hours reported to determine
eligibility for health insurance. Updated information of employees, contractors accounts
and their agreements. Assigned reports to the appropriate staff. Processed and entered
reports of hours worked by contracted employees to established insurance eligibility, by
Marilyn D. Cohen
340 Akeya Ct.
Columbus, OH 43207
**************@*****.***
data entry. Balanced and processed bank deposits daily. Prepared and submitted
monthly administration dues report, showing all dues received go Union Headquarters.
EDUCATION
2019 Work Readiness Apprenticeship
IMPACT Community Action, Columbus, OH
Completed 20 hours of Computer Literacy and navigation skills training
Acquired resume preparation as well as interview and job seeking
techniques
1992 Continuing Education, 100 hour Career Assisting Program-Certificate
1981 Genesee County Action Agency and Urban League Skilled Trades Center
Clerical Certificate
1980 Mott Adult College, G.E.D.
1975 North Division High School, General Subjects
TECHNICAL SKILLS:
Microsoft Word, Excel, Outlook
Data Entry-8000 Strokes
Typing- 45 WPM
10-Key Calculation
Multi-line Telephone
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