Kristina L Richmond

*** ******** ***

Blacklick, OH 43004

Phone 614-***-****

OBJECTIVE

To obtain employment working with the public where advancement is a possibility I have previous experience in the following areas, customer service, computers, micro soft word, works, excel, Internet explorer, multiline phone system, call center, billing, and collections. I have worked in a fast pace work environment running a front desk in a Hospital setting. I have trained many new employees, and I am well suited for a quick paced environment, also very motivated to learn and catch on to new task easily.

WORK HISTORY

08/2016-Present Inside Sales Rep/ CSR, Maintenance Supply HQ/Lowes

My Position is to take Inbound/Outbound calls to place orders for customers and sales reps. Contact Vendors to order special items. Answer a multi-line phone system, fax, copy, print and scan. Correspond through email with customers, vendors, and Sales Reps. Train New Employees, and Sales Reps. Average +1800 orders keyed a Month.

08/2012-08/2016 Unit Clerk/Monitor Tech, Nationwide Children’s Hospital

My position is to put patients into the computer enter information into the computer keep all records up to date and current according to the codes of the hospital. Answer multi line phone system, put charts together and break down in correct order, fax, copy, print, correspond with Doctors, Nurse’s, and pca’s. I watch 2 monitors with 24 patients that are hooked up to Heart monitors to make sure their rhythms don’t change and their vitals are in correct range.

10/2011 – 3/2012 Unit Clerk, Wexner Heritage

My position My position was to put patients into the computer enter information into the computer keep all records up to date and current according to the codes of the hospital. Answer multi line phone system, put charts together and break down in correct order, fax, copy, print, correspond with Doctors, Nurse’s, and pca’s. I Ran a 50 bed unit, made all outside appointments for patients.

04/2005 – 10/2011 Unit Clerk, Ohio State University

My position was to put patients into the computer enter information into the computer keep all records up to date and current according to the codes of the hospital. Answer multi line phone system, put charts together and break down in correct order, fax, copy, print, correspond with Doctors, Nurse’s, and pca’s, Put orders into the computer, run and pick up blood products and platelets. Run the O.R Desk.

05/2004-11/2004 Senior Claims Representative, Safe Auto Insurance

My position was to take inbound claims, customers calling into report accidents, answer questions in regards to accidents or to a previous claim made, I had to oversee 7 employees pull weekly and daily reports to insure they were doing their job correctly, monitoring calls, fax, copy, send letters, and filing.

10/2002-03/2004 Midrange Collections, Alliance Data Systems

My position was to call on past due accounts to collect and make arrangements to bring account out of collections, I had to pull credit bureau, fax, copy, skip trace, multi line phone system, scheduling, training, customer service, make outbound calls and take inbound calls.

EDUCATION

High School Diploma, World Harvest Christian Academy, 1996

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