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Bethesda, MD
Alfred Lott II 301-***-**** ad5b14@r.postjobfree.com Silver Spring, MD 20904 LinkedIn Service Desk Lead HelpDesk Support – Desktop Engineering - User Account Management Technically astute Service Desk Lead with a track record of optimizing IT ...
- Apr 28
Reston, VA
... Responsible for providing Wyle and DARPA helpdesk support for the out-processing of all contractors and Government Personnel, including scheduling ADPM Exit interviews and the completion of the DARPA form. General Management. Conducted Out ...
- Apr 26
Fairfax, VA
... fall and spring along with informal assessments throughout the year Fairfax County Public Schools, Fairfax, Virginia-Instructional Kindergarten Assistant Assist lead teacher in lesson preparation Welcome students each day and develop relationships ...
- Apr 24
Washington, DC
... EXPERIENCE May 2021 – Present Octo Consulting Group Customer Support Analyst GSA (General Service Administration) Working on the GSA EOSS-BP contract as a Helpdesk Analyst to support GSA, Commercial Vendors and other government agencies. ...
- Apr 23
Arlington, VA
... Helpdesk/Support desk/Production support operations. Strong critical thinking/problem-solving skills. Analyzed and collaborated with multiple teams to investigate and fix complex business/technical issues. Wits Solutions, Inc. June 2018 – August ...
- Apr 20
Washington, DC
... •Reactivated principals for users who have been inactive in the system for 30+ days once a helpdesk ticket was received. •Forwarded email to users regarding principal reactivation using a template email that was created. •Closed tickets once users ...
- Apr 17
Rockville, MD
... EDUCATION AND CREDENTIALS World Executive MBA, Global Operations 2013, George Washington University Master of Science in Education, Curriculum, and Instructional Technology Iowa State University, 1998 Bachelor of Art in Journalism Communications, ...
- Apr 09
Downtown, DC, 20004
... Established the Women’s Institute and the Women Leadership Certificate program for Miami Dade College Created the first Spanish Leadership Certificate program for the University of Miami Developed over twenty instructional design manuals. Co-author- ...
- Apr 07
Boyds, MD, 20841
... Review electronic timesheets Prepare and mail out packets Label and file thousands of folders Westat OPM Helpdesk 1600 Research Boulevard, Rockville, MD 20850 May 2023-July 2023 Working among a team to oversee and reply to thousands of emails from ...
- Mar 31
Reston, VA
... I supported the Software Development Team and coordinated Quality Assurance processes, as needed in the recording, tracking and provision of customer Helpdesk issues. I also attended in-house and client-site product review meetings to review program ...
- Mar 28