Instructional Design Business Operations

TYRA LUNDY

Cell: 240-***-****

*********@*******.***

AREAS OF EXPERTISE/SERVICES

EDUCATION, TRAINING & DEVELOPMENT

oInternational Training

oCompetency Frameworks

oLearning Gap Analysis

oDistance Education

oLearning Leadership

oCurriculum & Instruction

oInstructional Design

oTraining Deployment

oAdult Learning

oE-learning

oAssessment & Evaluations

oResearch & Analysis

oE-learning

oEvaluations

oXAPI, SCORM, 508c

oAccreditation: JCAHO, FLETA

BUSINESS

oInternational Business Operations

oProgram Management

oBudget Strategy

oDiplomacy

oRisk Analysis

oStrategic Planning

oEthnic & Cultural Diversity

oClient Presentations

oClient Relationships

oExecutive Communications

oExecutive Briefings

oProject Management

oGovernment Contracting

APPLICATIONS & SYSTEMS

oLearning Management Systems: Cornerstone, Canvas, Moodle,

Blackboard, Meridian, SumTotal

oMicrosoft Office Suite 365:

Outlook, MS Teams

oRapid Development: Lectora,

ADOBECaptivate, Storyline, RISE Wellsaid; Articulate360

oCollaboration: SharePoint, Cloud-Tech, Zoom, Teams

oHR Systems/Plastforms: GTM Next/ServiceNow; GEMS/PeopleSoft; Oracle

SUMMARY OF QUALIFICATIONS

Results-oriented leader with over 20 years of practical experience, global operations, education, training and professional development, and a foundation for superior training, development and performance. Detailed working knowledge in the following key areas:

Outstanding communication and interpersonal skills. Able to effectively interact with all levels of management, staff, vendors, business leaders, community organizations, and clientele. Takes charge of situations and deliver desired results. Works well under pressure and against critical deadlines.

EDUCATION AND CREDENTIALS

World Executive MBA, Global Operations

2013, George Washington University

Master of Science in Education, Curriculum, and Instructional Technology

Iowa State University, 1998

Bachelor of Art in Journalism Communications, 1996, Temple University

CERTIFICATIONS

Instructional Systems Design Certification, FKA Associates, Canada

Online Instructor and Facilitator Certification –Apollo Group, 1999 - 2008

Instructor-led Trainer and Facilitator -- Apollo Group, 1999-2008 Adult Learning Facilitator Certification - Apollo Group, 1999 Kirkpatrick Evaluations Certification, 2006

E-learning, 2006

Rapid E-learning, 2008

Evaluations Certification, 2008

Mobile Learning Training, 2012

Storytelling and Scenario-Based Learning, 2014

Crucial Conversations, 2015

Microlearning, 2017

Change Management, 2019

PROFESSIONAL HIGHLIGHTS

SPECTRAFORCE / BlueCross Blue Shield: Managed the instructional design and development of Healthcare Campaigns, Retail Sales and Services, and Outbound Engagement and Training for employees and sales agents.

Design and develop training for outbound and inbound engagement Florida Blue Agents using Articulate Storyline, Microsoft 360, Adobe, and Wellsaid.

NorthNode Therapies: Developing and Standardizing staff training for Onboarding, Patient Intake, and Administration. Developing training for Front Office staff and Clinicians.

AKIMA/TUVLI, LLC, Herndon, VA 20171

SENIOR MANAGER TRAINING AND DEVELOPMENT, Client - DoS Global Talent Management

Managing Training Operations: Effectively directing and managing training operations, design, development, and implementation of Instructor-led, virtual, and e-learning projects to Department of State Civil Service and Foreign Service employees. Managing Instructional Designers, Training Specialists in the training delivery of 60+ GTM/EX HR applications.

Gap Analysis: Leading ISDs in performing gap analyses of training needs to identify distinct learning paths, key content areas, and skills/ knowledge required for competent performance by DOS HR professions. Uses various approaches to gather data including research of historical data, surveys, and interviews to recommend training and learning solutions that address the performance gaps. Developing training plans that include training objectives and ranges of instruction delivery methods to best support DOS/GTM/EX (e.g., classroom instructor-led, virtual instructor-led, and/or self-paced e-Learning).

HR Systems Training: Managing training implementation of a new HR system- GTM Next, for the Global Talent Management Bureau’s IT modernization efforts. Coordinate and collaborate with vender on agile release processes, UAT testing, communications, and system go-lives. Training DOS employees on GTM NEXT HR ServiceNow system.

Training Administration: Identifying inconsistencies across training projects and establishing and updating training standards and SOPs for the Communication Learning and Development (CLD) Branch. Developing and implementing ISD, training, and training evaluation standards. Implementation of Learning Management System,

AP VENTURES, Columbia, MD

PROGRAM MANAGER, Housing and Urban Development Contract

Performed a gap analysis of training needs to identify distinct learning paths, key content areas, and skills/ knowledge required for competent performance by HUD’s future workforce. Uses various approaches to gather data including research of historical data, surveys, focus groups, and observations to recommend a full curriculum of learning solutions to address the performance gaps along with a range of instruction delivery methods that best support HUD (e.g., classroom instructor-led, instructor-led synchronous e-Learning, and/or self-paced e-Learning). Works from both contractor and government facilities, designs, develops, implements, and evaluates course material and courseware and creates supplemental “Train-the-Trainer” (T3) products. Leads the team to conduct pilot training efforts for all courses; administers the training developed to employees; evaluating training delivered to employees and provide and assess T3 training to the client’s workforce.

Provided contract oversight, management services and program support for Housing and Urban Development (HUD) mission to deliver training across seven Housing program offices by conducting skills gap analyses, curriculum development, and delivering customized training to Housing employees across U.S regions. Manages the contract’s quality assurance and auditing to meet CMMI, QMS and Accreditation standards. Manages Instructional Designers, Trainers, Writers, and Quality Assurance team members for contract deliverables. Liaises between HUD and AP Ventures, consulting, problem solving and issues management

HO CHUNK, INC/ALL NATIVE GROUP, Dunn Loring, VA

DISTRIBUTED LEARNING MANAGER (April 2011 – Present)

Effectively directed and managed operations, design, development, and implementation of Instructor-led and Distributed Learning projects to domestic staff and U.S. Embassies’ staff abroad. Manages Instructional Designers, Multimedia Specialists, Programmers and Training Specialists.

Expertly managed the design, development, and deployment of training programs, manage all phases of the Instruction System Design (ISD) and SAM process including analysis, design and development using the ADDIE model

Developed and implemented processes and procedures for learning management and knowledge management systems.

Manage LMS implementation including system change requests and internal review board approvals.

Developed a Standard Operation Procedure for all Distributed Learning and Interactive Content projects.

Designed and developed training needs analysis reports, release-level training plans using standard industry matrices and project schedules and present them to all stakeholders.

Identified policy constraints and worked collaboratively to make plans for changes. Managed inter-agency distance learning projects and projects mandated by Presidential and Secretary of State Directives.

Conducted needs assessments; assessed subjects for training feasibility in terms of merit, resource impact, and strategic / tactical direction, level of educational success, customer demand, and anticipated delivery.

Training Management System Administrator.

TRAINING MANAGEMENT SYSTEM (TMS) MANAGER

Managed the procurement, clearance, implementation, and technical training of the Diplomatic Security Training management system.

Created and implemented the TMS training plan and communication plan organization- wide.

Developed and communicates system deployment plan.

Communicated essential information regarding system status, use, and risks to Unit Chief, Executive Leaders, and Deputy Assistance Secretaries.

Wrote policies and procedures for staff system users.

Trained employees in respective user roles for data input, and data export. Planned and managed data migration from old systems to TMS.

Provided technical training on creating profiles, assigning permissions, activating, and retiring user accounts.

ALUTIIQ, LLC, Reston, VA 20190

E-LEARNING MANAGER

Managed the development and implementation of courses for major mandated projects including High Threat Security Overseas, Ethics for Agents, Regional Security Officer 101, Investigative

Management Systems, Program Management for Engineering, eTSA, Fraudulent

Travel Documents, WMDs, Portable Attenuation Measurements.

Developed curriculum and course plans, analyzed, and identified system requirements and education

and training opportunities; Developed project timelines, course proposals and PMPs

Developed written materials that conveyed information clearly and concisely to a wide audience including federal agents, Foreign Service Nationals, diplomats, executives, and effective family members including instructor manuals, participant workbooks, reference manuals, PowerPoint briefings and executive summaries.

Designed evaluation and quality control means to measure the effectiveness of program concepts or techniques

Designed courses of instruction using the ADDIE ISD model, develop lesson content and identify training mechanisms to determine most appropriate modes of delivery including classroom, web, blended, webinar or on-the-job training; implemented synchronous training using Adobe Connect

Developed e-learning courses and modules using, Lectora, Proform, Articulate Storyline and various multimedia resources; Assured that all training material are 508 and SCORM compliant

Assisted in developing strategy for mobile learning initiatives, Implementing Mobile Learning Program at DSTC

Designed the eLearning and distributed

Drafted Scope documents, Action Memos; Interpreted and applied federal policies and standards (FISMA, FAH, FAMs, NIST, etc.) to projects

Additional Experience

ADVENTIST HEALTHCARE, Rockville, MD

SR. INSTRUCTIONAL DESIGN/ELEARNING DESIGNER: Developed and designed curriculum for healthcare professional development; Worked with subject matter experts and external customers to design and develop eLearning modules. Created and produced the design of the classroom interface using web development and course building tools; Implementation of LMS; System administration for proprietary Knowledge Management System.

ABACUS TECHNOLOGY, Chevy Chase, MD

CURRICULUM WRITER/INSTRUCTIONAL DESIGNER: Developed and designed curriculum for military reservist. Worked with subject matter experts to develop and design online classes for the Defense Information School Public Affairs Officers Course

CALIBER LEARNING NETWORK, Atlanta, GA/Baltimore, MD

PROGRAM DESIGNER/INSTRUCTIONAL DESIGNER: Consulted with clients to re- develop content into the Caliber environments; designed corporate training programs for internet delivery; developed training manuals and communication tools; Built courses on three different course builder platforms; developed interactivity for web-based training programs; developed assessments and evaluations for web-based training programs; designed and developed new content for clients using the principals of design; Developed video files, and manipulating graphics for internet use.

EXPRESS STUDIO TECHNICIAN: Managed the daily operations of the Caliber Express Studio; Coordinated studio activities with the Caliber Learning Center Managers and Lead Facilitators, Operated equipment to produce live web cast programs.

EVENTS COORDINATOR/FACILITATOR: Software Training; Facilitated distance education and broadcast events between various Caliber sites and studios for synchronous education and professional development; collaboratively managed the operation of the center; maintained, tested, and updated technology; troubleshooting; facilitated and hosted educational events and classes for John Hopkins, Wharton School of Business, Deloitte, University of Pennsylvania, and others.

AMERICAN INTERCONTINENTAL UNIVERSITY, Atlanta, GA

Course Builder: Custom designed and built student textbooks and notebooks for distance education program and computer-based training; built courses on two educational platforms; coordinated online aspects of undergraduate and graduate programs; instructional design for undergraduate and graduate courses for asynchronous and synchronous distance education programs.

DISTANCE EDUCATION: ONLINE STUDENT SERVICES COORDINATOR: Developed and

coordinated student services for online students; developed and implemented policy and protocol for online students; counseled and advised students as needed on non-academic and made the proper referrals.

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