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Waterloo, ON, Canada
... Versions Last Used • IT Years’ experience • o o Citrix Presentl 2+ o o SVN, CVS, VSS Presentl 5+ o o FTP, PGP, SSL Presentl 5+ o o Release Management Presentl 3+ o o Change Control/ Request Presentl 4+ Management y o o ITIL Process Knowledge 2009 1+
- 2014 Jan 15
Waterloo, ON, Canada
... 2008 Created test cases and conducted QA testing of Sobeys advanced self-checkout solution Utilized tools such as Mercury Quality Center for all test planning, test execution and test review Tracked/opened/closed defects using company-defined, ITIL ...
- 2013 Feb 08
Kitchener, ON, Canada
... from stakeholders.Appointed as Product Owner of Remedy for BlackBerry Operations.Work closely with process teams focusing on ITIL.Prioritize and manage enhancement requests in a backlog.Conduct enhancement request review and stakeholder meetings ...
- 2012 Oct 05
Waterloo, ON, Canada
... 6 years of experience in the Financial Services, Healthcare and Technology industry with MBA, Computer Engineering and ITIL V3 certificationWith extensive knowledge of Quality Assurance, Automation testing, Business – IT Alignment, IT Service ...
- 2012 Oct 05
Waterloo, ON, N2K 1V7, Canada
... XML/XSL IBM Cobol Fortran Assembler CICS DB2 HP OpenVMS Dibol B2B / EDI Other Skills Analytical/Logical Problem Solving Troubleshooting Decision Making Detailed Planning Research Technical Writing Team Leadership Certification ITIL v3 Foundation
- 2010 Oct 08