Software Development
Resume:
MARIO AURELIO
WATERLOO, ON N*K 1W7
ra7npe@r.postjobfree.com
OBJECTIVE
To pursue a successful career in the field of software development and services.
EXPERIENCE
Solutions Support Lead, October 2007 – September 2010
CIM (Consumer Impact Marketing), Toronto, ON, Canada
Provide leadership, coaching and mentoring to a team of application support specialists that manage the deployment and ongoing Tier 2 support of advanced web / mobile solutions.
Deal directly with internal and external clients as required, providing staff support and guidance at all times. Perform configuration management, deployment and support of in-house applications as well as third-party software. Coordinate with the Analysis and Development teams, overseeing the quality of the deliverables including ongoing change management tasks. Ensure that the Operations and Client Service teams understand and can effectively use existing software products and services.
Lead Software Developer, March 2006 – October 2007
CIM (Consumer Impact Marketing), Toronto, ON, Canada
Provide leadership to a team of software developers that build and maintain advanced web / mobile solutions.
Develop software components and integrate them to bring about an enterprise solution. Apply knowledge and experience in user requirements definition and translate requirements into technical design and code specifications. Conduct research and apply new learning of development technologies and software architectures to meet various business needs. Ensure coordination between Analysis and Development teams, integration of their deliverables and quality of the end product. Provide 3rd Tier support on existing software products and services.
EDI/.NET Developer, January 2006 – March 2006
Logisti-Solve Inc., Toronto, ON, Canada
Develop and maintain applications for third party logistics and warehousing services using core Microsoft .NET technologies.
Build and maintain software applications using EDI standards and Microsoft BizTalk Server 2006 development tools. Provide technical and operational support of various applications in production. Collaborate with analysts and developers in developing an integrated software solution.
Analyst Programmer, May 2003 – November 2003
Global Beverage Group Inc., Waterloo, ON, Canada
Build and maintain enterprise applications geared towards the successful implementation of business development projects.
Actively participate in a software development project that led to the successful implementation of a Sales & Delivery Management solution for Pepsi Cola Canada. Write and test application modules under a Dibol, OpenVMS, and Oracle Data Warehouse environment. Prepare functional/technical specifications based on pre-defined user/system requirements. Collaborate with software testers during UAT by applying code fixes based on test results. Document and deploy new/revised module versions to user test sites.
CCIS (Customer Care Integrated Services) Analyst, November 2000 – May 2003
The Descartes Systems Group Inc., Waterloo, ON, Canada
Provided 2nd level software support while maintaining the highest degree of customer satisfaction.
Ensure a high level of customer response and issue resolution through collaboration with the Engineering, IT Operations and Professional Services teams. Perform investigation, troubleshooting and monitoring of day-to-day client service issues. Document and manage a knowledge base of customer support issues. Provide second level technical and operational expertise to the Help Desk team. Draft and execute Statements of Work.
Systems Analyst, July 1996 – November 2000
The Descartes Systems Group Inc., Waterloo, ON, Canada
Build and maintain enterprise applications geared towards the successful implementation of business development projects.
Gather, analyze and document business requirements resulting in fully-developed solutions that meet or exceed the highest quality standards. Design program specifications and assign to application programmers. Prepare training materials and conduct actual training of a transportation logistics system to Customer Support. Perform various types of testing (unit, system, integration) on completed programs while ensuring adherence to test cases and requirements specifications. Develop, maintain and support a Mobile Handheld Interface for various users across North America.
EDUCATION
Diploma - Enterprise Applications Development, July 2004 – June 2005
Trios College, Kitchener, ON, Canada
Graduated with honours (GPA: 91%)
Studies focused in application development using core Microsoft technologies. Created real world projects for numerous web and desktop applications.
Diploma - C, Visual Basic & Access Programming, February 1996 – December 1996
ICS Canada, Westmount, QC, Canada
Graduated with highest honours
B.Sc. in Electronics & Communications Engineering, June1972 – March 1977
University of Santo Tomas, Manila, Philippines
PROFESSIONAL REFERENCE
Chris Queale
Director, Product Development, CIM
ra7npe@r.postjobfree.com
Technical Skills
Microsoft Dev
Visual Studio
C#
Visual Basic
ASP.NET
ADO.NET
COMP+
SQL Server 2005
BizTalk Server
Team Foundation
Server
Microsoft Support
Windows Mobile
XP/Vista/2003
Office 2007 Suite
Word, Excel,
PowerPoint,
Access, Groove,
Project, Visio,
Outlook
Networking, TCP/IP
HTML/XHTML
XML/XSL
IBM
Cobol
Fortran
Assembler
CICS
DB2
HP OpenVMS
Dibol
B2B / EDI
Other Skills
Analytical/Logical
Problem Solving
Troubleshooting
Decision Making
Detailed Planning
Research
Technical Writing
Team Leadership
Certification
ITIL v3 Foundation
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