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Resumes 1 - 10 of 146 |
Charlotte, NC
... Direct code modification contributions and ITIL implementation improved overall Help Desk Tier 1 through 3 incident resolution capability by over 50% percent. As a result, implemented ITIL processes and new code modified scripts throughout the ...
- Apr 22
Waxhaw, NC
... AZ CERTIFICATIONS AWARDS Lean Six Sigma Blackbelt ● Certified Scrum Master Certified Scrum Master ● Microsoft Office and Microsoft Project Certified ITIL Certified ● Certified Internal Quality Auditor COMMUNITY Car Ministry, Indian Trail, N.C.
- Apr 11
Fort Mill, SC
... managed projects within a changing environment, delivering objectives and deliverables to time, specification, budget and to the mutual satisfaction of all parties involved Introduced ITIL and Prince 2 Frameworks to Service and Project Management. ...
- Apr 06
Charlotte, NC
... Hands on experience ServiceNow to End-to-End Development and Customization - Incident/Problem, Knowledge, Change management, CMDB, Asset Management, Product/Software Catalog- per ITIL processes and policies. Have good knowledge on System UI, System ...
- Apr 04
Charlotte, NC
... April 2016 Cincinnati, OH Scaled Agile Framework, Certified SAfe Agile Coach & Program Consultant (SPC5) 2016 Scaled Agile Framework, Certified SAfe Agilist (SA) 2015 Scrum.Org, Professional Scrum Master, PSM 2015 Axelos, ITIL®V3 Certificate in I.T. ...
- Mar 29
Huntersville, NC
... Managed Production support environments with 24x7 supports across the globe and manage all the ITIL processes, incident mgmt., problem mgmt., service request, Continual Service improvement and governance, along with monitoring and reporting. In ...
- Mar 20
Cornelius, NC
... ITIL Service Manager 1.0.
- Mar 17
Charlotte, NC
... EDUCATION 10/2017 ITIL Training and Certification Exam 4/2017 Logical Operations’ Project Management Fundamentals Courses 8/2012-5/2016 BS Computer Science • Greenville, SC • Bob Jones University · Minor: Mathematics. · Participated on the ...
- Mar 12
Charlotte, NC
... Operating Systems MS Windows Family Software/System Architecture Check Point R60 Smart Defense WireShark Blue Coat Director Panorama Certifications A+ Network+ ITIL Foundation ZCCA-IA CCNP - Expired CCNA - Expired CCDA – Expired Skills Summary Mr. ...
- Mar 09
Charlotte, NC
... • Implemented ITIL principles to elevate service quality and ensure customer satisfaction in all aspects of network and security operations. Senior Network and Security Specialist Columbia Sports Portland Oregon – August 2019- July 2022 • Expert in ...
- Mar 01