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Roanoke, VA
... details of common problems which customers view online using helpdesk software to log calls with descriptions of issues, progress and solutions arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email. ...
- 2023 Feb 13
Salem, VA
... WORK EXPERIENCE Virtual Chief Information Officer (VCIO) I Ethos Technologies I Salem, VA I 2019 – Present Inside Sales & Support Coordinator I Fuji Electric I Roanoke, VA I 2016 – 2019 ERP Specialist /Helpdesk Manager I Optical Cable Corp. ...
- 2021 Aug 13
Salem, VA
... IS Helpdesk Support Intern, 01/2014 – 08/2014 St. Francis Medical Center—Monroe, Louisiana Provided primary support services to internal users by effectively troubleshooting and resolving issues. Supported issues relating to VDI system access, ...
- 2020 Oct 24
Salem, VA
... All levels (1, 2, and 3) of support, from Helpdesk, backups, hardware, to Enterprise level strategic software implementations. 2009 – 2012 SYSTEMS ADMINISTRATOR, itt night vision IT Support of business and manufacturing. Server Administration, ...
- 2020 Oct 07
Roanoke, VA
... equipment, licensing, software, and support contracts Supervised help desk functions •Responsible for Tier 2 and Tier 3 helpdesk support •Managed and trained Helpdesk Technician •Responsible for network operations for 5 service sites and 41 stores ...
- 2017 Jul 19
Roanoke, VA, 24018
... Provided Helpdesk Support to all serviced clients on IP Telephone/Voice, LAN Network, ValuCard and Infinity VPN Network, which involve Lotus note in preparing trouble ticket. Resourcery Ltd. Network Operating Centre (NOC) Engineer July 2001 - March ...
- 2010 Jul 18
Rocky Mount, VA, 24151
... I have helpdesk experience as well as on hand experience with new and legacy technology. Client training and support services, technological educational experience with large and small groups. QUALIFICATIONS • Designed announcements and flyers using ...
- 2010 Mar 09