Engineer Support

ROY HAYNES

*** ********* ***. *****, **. ***** · 540-***-****

***********@*******.***

To learn and develop new skills, improve on my existing skills, and work with great people to achieve success. Professional and personal growth and development while contributing to my employer's success by providing great IT support and the best customer service possible.

EXPERIENCE

2017 – 2020

FIELD ENGINEER, jpay

Setup and support of networks (firewall/switch configuration and cabling), PC’s, peripherals, and kiosks, and providing 2nd tier support for correctional facilities. Install and support of telephones, telephone systems, and network equipment in jails, and detention centers.

2012 – 2016

SENIOR SYSTEM ENGINEER, professional network services

Support of medium to small sized businesses. Full IT support, inventory management, server installation and administration. All levels (1, 2, and 3) of support, from Helpdesk, backups, hardware, to Enterprise level strategic software implementations.

2009 – 2012

SYSTEMS ADMINISTRATOR, itt night vision

IT Support of business and manufacturing. Server Administration, Exchange, Active Directory, Database, etc., and end user desktop/laptop support. VMWare Administration, thin client, RF scanners, Printers, and other peripherals in office and manufacturing environments. Department of Defense Contractor, I had a secret security clearance.

2006 – 2009

COMPUTER SUPPORT SPECIALIST, professional network services

Contracted as IT support at Volvo, and ITT Night Vision. Helpdesk to 2nd and 3rd tier support.

EDUCATION

2006

INFORMATION TECHNOLOGY ASSOCIATES DEGREE, National College of Business and Technology

SEPTEMBER, 2005

COMP TIA A+

SEPTEMBER, 2009

MICROSOFT CERTIFIED PROFESSIONAL

AUGUST, 2011

MICROSOFT CERTIFIED TECHNOLOGY SPECIALIST

AUGUST, 2011

MICROSOFT CERTIFIED IT PROFESSIONAL

AUGUST, 2011

MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR

SKILLS

Communication

Ability to Work Under Pressure

Self-motivation

Conflict Resolution

Adaptability

ACTIVITIES

I look forward to football season every year, and enjoy all the major sports. In my spare time I work with a large community online to create modifications for different computer games. I also do some marketing work in my spare time that includes creating designs and logos for different media, and advertisements. I am also learning to produce podcasts and other alternate media.

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