Restaurant Team Customer Service

Nadeem Hussain

Address: **** ******** **

Roanoke Virginia 24019

Gender: Male

Email: ***********@*****.***

Phone :434-***-****

Career Objective

Hard-working professional with proven communication, interpersonal, and language skills. Aiming to leverage my abilities to successfully fill the Management, role at your company. Frequently praised as focused by my peers, I can be relied upon to help your company achieve its goals. Customer-oriented focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills

Skills:

Work Experience:

Southwest Foodservice Excellence

Assistant General Manager, Aug 2022 – Present

Duties: As the Daily Operation Manager. I am responsible for that all food and products are consistently prepared and served. Achieve company objectives in sales, service, quality, the appearance of the facility, and sanitation/cleanliness through training of employees and creating a positive, productive working environment. Control cash and other receipts by adhering to cash handling and reconciliation procedures. Continually strive to develop my staff in all areas of managerial and professional development. Ensure that all products are received in correct unit count and condition and deliveries are performed in accordingly. Schedule labor as required while ensuring that all positions are staffed when and as needed and labor cost objectives are met Responsible and accountable for all aspects of the activities and operations related to the site to which you, I am assigned and for the duties within the scope of the position’s responsibilities other duties, as assigned

International House of Pancakes (IHOP), Lynchburg, VA

General Manager, Jan 2021 – August 2022

Duties: Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Optimized profits by controlling food, beverage and labor costs on a daily basis. Managed accounts payable, accounts receivable and payroll. Increased weekly revenue by an average. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Chipotle Mexican Grill, Roanoke, VA

General Manager, Mar 2019 – Dec 2021

Duties: As GM I lead the successful day-to-day operations of the restaurant. Training and developing the restaurant team, especially Kitchen and Service Managers. Ensuring that employees are paid properly, receive appropriate benefits, and are prepared for additional career opportunities provides exceptional customer service, and maintains budgets

Identifying talent, interviewing, and hiring new Crew. Participating in personnel decisions regarding the restaurant team, including transfers and terminations. Writing schedules that meet the needs of the business so that a great customer experience is delivered while maintaining financial responsibility. Performing administrative duties including payroll, inventory, food ordering, proper cash handling, etc.

Popeyes Louisiana Kitchen, Roanoke, VA

General Manager, Mar 2012 – Mar 2018

Duties: As the Daily Operation Manager. I am responsible for managing the daily operations of the restaurant, including the selection, development and performance management of the employees. In addition, I oversee the inventory and ordering food and supplies, optimize profits and ensure positive guest service in all areas. I am also responsible for maintaining professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards

The Beach Bar &Grill, Dubai United Arab Emirates

General Manager, June2010 – Mar 2012

Duties: Controls day-to-day operations by scheduling, ordering, and developing the restaurant team members. • Controls profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions. • Recruits, interviews, and hires team members, conducts performance appraisals, takes disciplinary action motivates and trains. • Has authority to hire and terminate (or participate in those decisions) with approval/partnership from Human Resources. • Ensures that the Occupational Safety and Health Act, local health and safety codes, as well as the company safety and security policies are being adhered to. • Ensures that the restaurant follows the preventative maintenance program with regards to facility, equipment, and grounds maintenance. • Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team. • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards. • Ensures food quality and 100% customer satisfaction. • Ensures complete and timely execution of corporate & local marketing programs.

The Frontier School of Excellence (Nowshera KPK Pakistan)

Assistant Director, August 2008-June 2010

Duties: Assist in developing and implementing plans and goals for the department. Work with the director to coordinate and supervise daily operations Undertake staffing responsibilities (hiring, training, evaluating etc.) Assist in budgeting and monitoring expenses Maintain scheduling of events and represent the company when needed Create reports and submit them to the director or other executives Manages budgetary and other financial issues relevant to the program or department, including payroll Reports to director with any issues, problems, updates, or questions.

Virtual Institute of Modern Language & Computer Science

Senior Help Desk Analyst, April 2006-August 2008

Duties: providing technical support to customers taking enquiries by phone and email dealing with problems for hardware, such as servers, computers and printers, and software programs asking questions about the problem and explaining possible solutions dealing with common or basic technical issues such as resetting passwords using automated diagnostic programs to solve network problems updating knowledge bases with details of common problems which customers view online using helpdesk software to log calls with descriptions of issues, progress and solutions arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email.

Education

Abdul Wali Khan University

Nowshera, KPK

Bachelor OF Physical Education (Jun 2011)

GPA: 2.86

Pakistan Degree College

Nowshera, KPK

D.C.Sc. Accounting and Information Systems (May 2008)

GPA: 4.0

Relevant Course: Computer Science, Physical Education, Islamic Education

Oxford Public School

Nowshera, KPK

High School Diploma (Mar 2006)

GPA: 4.0

Relevant Course: Computer Science, Biology, Physics, Chemistry,Math

Additional Skills

Languages

English,Urdu,Pushto,

Management Skill, Customer Service Skill, (Etc.)

Credentials and Licenses

ServSafe Certification

Popeyes Chicken Management Certification Commercial Driving License

References

References available upon request

Contact this candidate