| Resume alert | Resumes 31 - 40 of 52 |
Customer Service Management
Yorktown Heights, NY, 10598
... Implemented call-tracking software improving Helpdesk/Call Center issue management and resolution, resulting in a 98% client satisfaction rating and 95% open/close ticket compliance. . Documented all application systems and created support ... - 2012 Oct 16
... Implemented call-tracking software improving Helpdesk/Call Center issue management and resolution, resulting in a 98% client satisfaction rating and 95% open/close ticket compliance. . Documented all application systems and created support ... - 2012 Oct 16
Software Management
Carmel, NY
... Configuration Management (SCCM) -End-user support via helpdesk ticketing system, phone, remote and hands-on interaction -Hardware and software inventory management, licensing compliance October 2007- February 2008: Apex Technical Solutions, Inc. ... - 2012 Sep 13
... Configuration Management (SCCM) -End-user support via helpdesk ticketing system, phone, remote and hands-on interaction -Hardware and software inventory management, licensing compliance October 2007- February 2008: Apex Technical Solutions, Inc. ... - 2012 Sep 13
Manager Engineer
Pomona, NY, 10970
... Skilled with Remedy Helpdesk ticketing system. Familiar with VPN to access networks. Strong problem solving skills. Install assorted peripherals (network interface cards, sound cards, video cards, printers, etc.) Expert at installing and maintaining ... - 2012 Aug 23
... Skilled with Remedy Helpdesk ticketing system. Familiar with VPN to access networks. Strong problem solving skills. Install assorted peripherals (network interface cards, sound cards, video cards, printers, etc.) Expert at installing and maintaining ... - 2012 Aug 23
Service Power Plant
Newburgh, NY, 12550
... Assigned field technicians to helpdesk trouble tickets for service calls. . Handle customer escalations when necessary. . Install and set-up hardware and perform hardware modifications on multi vendor systems. . Interfaced with third party technical ... - 2011 Aug 12
... Assigned field technicians to helpdesk trouble tickets for service calls. . Handle customer escalations when necessary. . Install and set-up hardware and perform hardware modifications on multi vendor systems. . Interfaced with third party technical ... - 2011 Aug 12
Manager Management
Fishkill, NY, 12524
... Support & Training - Provide necessary help / training to IT Helpdesk / Telecom Support Personal to resolve day to day issues. [pic] Citigroup, SD May 2003 - August 2005 Systems Engineer . Installing, troubleshooting and supporting Windows 2003 ... - 2011 Aug 11
... Support & Training - Provide necessary help / training to IT Helpdesk / Telecom Support Personal to resolve day to day issues. [pic] Citigroup, SD May 2003 - August 2005 Systems Engineer . Installing, troubleshooting and supporting Windows 2003 ... - 2011 Aug 11
Manager Project
Rock Tavern, NY, 12575
... Broad scope responsibilities for day-to-day management of Network Operations functions for the SDC Helpdesk. Excellent understanding of general networking principals with emphasis on LAN/WAN infrastructure technology? Experience working in a team ... - 2011 Jul 26
... Broad scope responsibilities for day-to-day management of Network Operations functions for the SDC Helpdesk. Excellent understanding of general networking principals with emphasis on LAN/WAN infrastructure technology? Experience working in a team ... - 2011 Jul 26
Customer Service Software
Poughquag, NY, 12570
... Provided back-line support for helpdesk staff in resolving complex problems involving computers, printers, and video projection systems. PBG (PEPSI BOTTLING GROUP) Technical Support Analyst (February 2000 - March 2004) Provided high level support ... - 2010 Nov 03
... Provided back-line support for helpdesk staff in resolving complex problems involving computers, printers, and video projection systems. PBG (PEPSI BOTTLING GROUP) Technical Support Analyst (February 2000 - March 2004) Provided high level support ... - 2010 Nov 03
Operator Computer
Brewster, NY, 10509
... HELPDESK 1st level support. Key Contributions: Initiates and controls batch processing through CONTROL-M scheduler for MVS and UNIX platforms. Trouble-shoots batch abends and system problems on MVS mainframe LPAR's and UNIX servers. Contacts on-call ... - 2010 Oct 01
... HELPDESK 1st level support. Key Contributions: Initiates and controls batch processing through CONTROL-M scheduler for MVS and UNIX platforms. Trouble-shoots batch abends and system problems on MVS mainframe LPAR's and UNIX servers. Contacts on-call ... - 2010 Oct 01
Customer Service Analyst
Fishkill, NY, 12524
... Farrell ** ****** ***** Fishkill, New York 12524 Tel: 845-***-**** E-mail: ablc83@r.postjobfree.com Objective: I am seeking a position as a Helpdesk Analyst. Capabilities Windows 7/Vista / XP / Novell / TCP/IP / DHCP / Peoplesoft / Kronos / Cisco ... - 2010 Sep 08
... Farrell ** ****** ***** Fishkill, New York 12524 Tel: 845-***-**** E-mail: ablc83@r.postjobfree.com Objective: I am seeking a position as a Helpdesk Analyst. Capabilities Windows 7/Vista / XP / Novell / TCP/IP / DHCP / Peoplesoft / Kronos / Cisco ... - 2010 Sep 08
Customer Service Sales Representative
Poughkeepsie, NY, 12603
... Engaged and resolved in troubleshooting various network connection issues with ITG and Helpdesk Center personnel affecting business partners and user community. PRUDENTIAL SECURITIES, New York, NY 1997 - 1998 RACF Data Security Administrator - CSG ... - 2010 Aug 27
... Engaged and resolved in troubleshooting various network connection issues with ITG and Helpdesk Center personnel affecting business partners and user community. PRUDENTIAL SECURITIES, New York, NY 1997 - 1998 RACF Data Security Administrator - CSG ... - 2010 Aug 27