Software Management

Samir Patel

914-***-****

*******@*****.***

SUMMARY OF SKILLS/ COURSEWORK

PC Technology (A+ Hardware) MS Office 2003-present

Windows Client/ Server Administration Windows 98/2000/XP/Vista/7

OS Technology (A+ Software) Cisco Switching/Routing/WAN

-Fundamental understanding of OSI layers and Ethernet technologies

-Familiarity with Active Directory management, backup, and restoration

-Creating/managing groups, computer objects and file system shares

-Planning, creating and managing local/domain user accounts

A+ Certified, Dell Certified Systems Expert, IBM Mobile & Desktop Certifications

EXPERIENCE

September 2008- Present: New England Systems & Software

Support Specialist /Network Technician

-Maintaining software and hardware in a school environment

-Managing internet use and creating filters based on user rights (8e6, Total Control)

-Software package creation and distribution via Systems Center Configuration Management (SCCM)

-End-user support via helpdesk ticketing system, phone, remote and hands-on interaction

-Hardware and software inventory management, licensing compliance

October 2007- February 2008: Apex Technical Solutions, Inc.

Technical Contractor

-Bank PC/Network conversion project with Key Bank (formerly Union State)

-Working with team members on various break/fix projects

-Hands-on experience in setting up small to large area networks (LANs)

July 2007- October 2007: CFA Capital Partners, LLC

Helpdesk Consultant

-Assisted CTO in day-to-day duties in small office environment (hardware &

software troubleshooting)

September 2001- May 2003 IT Computing-State University of New York at

Buffalo, Buffalo, NY

IT Computing Consultant

-Provided Software support for the application programs available in our site to the University at Buffalo community that includes faculty, staff and students

-Site maintenance and resource management

-Collaborated with a 20+ consultant team

EDUCATION

The College of Westchester, White Plains, NY

Computer Networking Specialist (Certificate Degree), June 2006

State University of New York at Buffalo

Bachelors of Science, Electrical Engineering, June 2003

Contact this candidate