Service Power Plant
Resume:
Angel Valle
Newburgh, NY ***50
********@*******.***
OBJECTIVE: A challenging position with opportunity for advancement.
EMPLOYMENT HISTORY
Retail Technology Supervisor, Alpha 1 Marketing (Krasdale Foods Inc.)
February 2007 - July 2010
White Plains, NY
. Provided support to level 1 and level 2 field technicians in their daily
activities.
. Monitored technical activities in the lab and ensured adherence to lab
practices.
. Conducted technician performance reviews.
. Maintained documents of work perform during the day.
. Provided Field support for retail stores POS systems.
. Scheduled Field technician and customer installs.
. Performed Site Surveys, and provide documentation for customer hardware
installations.
. Responsible for evaluating and recommending products/software for
purchase.
. Troubleshoot network problems at users end.
. Participated in the interviews and hiring process of technicians.
. Diagnoses problems, make repairs, and replace components on Windows 2k
Servers and Desktops.
. Maintained records of computers, monitors, printers, etc.
. Installed server hardware, network wiring and devices (switches, routers,
hubs, etc.).
. Assigned field technicians to helpdesk trouble tickets for service calls.
. Handle customer escalations when necessary.
. Install and set-up hardware and perform hardware modifications on multi
vendor systems.
. Interfaced with third party technical support vendors and support
personnel.
. Manage backup tape inventory.
. Assists field technicians with site preparation and equipment
installation.
Senior POS Field Tech, Spartan Computer Services
August 2006 - December 2006
Greer, SC
. Provide Technical Support for Field Technicians.
. Trained and mentored new and existing Field Technicians.
. Conducted technician performance reviews.
. Responsible for operating system and desktop software installation, PC
upgrading, and network troubleshooting.
. Maintained documents of work perform during the day.
. Served as point of escalation for all desktop issues, and as liaison to
helpdesk manager as well.
. Troubleshoot network problems at users end.
. Manage regional parts stocking levels for local Field Technicians.
. Provide Regional Field Manager with weekly and monthly status reports.
. Respond to helpdesk trouble tickets for POS service calls.
Service Advisor, Orange County BMW
April 2005-February 2006
Harriman, NY
. Meet and greet service customers, taking service calls from customers to
schedule appointments.
. Create repair orders for customers.
. Advise customers of estimated service and repair costs.
. Review details of service/repair invoice with customer to gain their
understanding of all services provided.
. Address customer's questions/needs promptly and professionally.
. Determine progress of repair/service orders and inform customer
accordingly.
Technology Analyst/Service Advisor, Saturn/SAAB of Danbury
June 2003-April 2005
Danbury, CT
. Responsible for upgrading and maintaining all portable and desktop
computers.
. Responsible for creating and maintaining the parts website.
. Maintained records of computers, monitors, printers, etc.
. Advise customers of estimated service and repair costs.
. Review details of service/repair invoice with customer to gain their
understanding of all services provided.
. Create repair orders for customers.
. Determine progress of repair/service orders and inform customer
accordingly.
. Address customer's questions/needs promptly and professionally.
Consultant, RHI Consulting
February 2002-March 2003
Albany, NY
. Re-image portable and desktop computers using Norton's Ghost
. Adding and removing accounts from the domain.
. Troubleshoot network problems at users end.
. Responsible for the weekly backups of servers.
. Upgrading PC software and hardware.
. Respond to Helpdesk trouble tickets for PC's and printers.
Technology Analyst, KPMG LLP
March 1998-October 2001
Montvale, NJ
. Build and maintain Windows 2000/NT 4.0 servers for a development
environment.
. Responsible for operating system and desktop software installation, and
PC upgrading.
. Maintained documents of work perform during the day.
. KAM Repository Network Administrator (global repository where countries
share information.).
. Managed the ATI computer inventory.
. Rational ClearQuest Administrator.
. Upgrading PC software and hardware.
MILITARY HISTORY
Power Production Specialist, New Jersey Air National Guard.
September 1991- July 1997- Received Honorable Discharge
McGuire AFB, NJ
.Installed and operated electrical power distribution equipment, automatic
transfer panels, and aircraft arresting systems.
.Performed checks using schematic diagrams on all field equipment for
serviceability.
.Set up equipment such as gasoline, diesel, and turbine engines;
generators; air compressors; and other power plant auxiliary equipment
.Installed, positioned, and tensioned aircraft arresting systems.
.Modified equipment according to technical publications.
.Rewinds and repositions arresting systems.
.Performed checks on installed equipment to ensure compliance with
publications, policies, and directives.
.Operated high voltage switches, circuit breakers, rheostats, and other
controls on switchboards and distribution panels.
Technical Proficiencies:
Platforms: Windows 2000, 2003 Server and Professional, Windows XP (Pro and
Home), Win 3.11/95/98
Hardware: HP, IBM, Dell, and Intel Based Server and Desktop Platforms,
Cisco Switches, Sonic Wall Hardware, HP Laser Jets, Toshiba, Dell and Sony
Laptops
Software: MS Office, Visio, Symantec: PC Anywhere, Ghost, Antivirus,
Utilities, Win fax; McAfee Virus Scan, Adobe: Acrobat, Dreamweaver,
Fireworks, Illustrator, Photoshop, Partition Magic
Networking: TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP
Contact this candidate