Manager Project

Data Center Infrastructure Manager/NETWORK SUPPORT MANAGER

ITILv3 and ISA&D certified ? Hands-on experience in various capacities of

Computer Data Center Operations, Client Relationship Management and Network

TCP/IP Infrastructure Support ? Worked with internal and external clients

to analyze business requirements using strong client relational and

organizational skills ? Broad scope responsibilities for day-to-day

management of Network Operations functions for the SDC Helpdesk. Excellent

understanding of general networking principals with emphasis on LAN/WAN

infrastructure technology? Experience working in a team-oriented,

collaborative environment. Managed and mentored a team of 14 direct reports

in data center operations and the helpdesk activities that included

encouraging and building mutual trust, respect, and cooperation among team

members. Perform well under pressure.

TECHNICAL SKILLS

Linux based MQ-series IBM- AIX 1.5

applications

AD DS, AD LDS HPOV-NNM BMC Remedy v7

TCP/IP Netview/NETCOOL Ubunto Linux

Avaya messaging Cisco catalyst IP VPN/MPLS

server switches/routers DNS/DHCP

Internet Explorer, TIDAL scheduler Teloquent ACD

Firefox, Google RSA security manager Lotus Notes, Outlook

Chrome

Veritas server backups DB2

Check point VPN-1 IBM Parallel EMC Symmetrix DMX-4

SecureClient Mainframes-z/OS series storage

solutions

BMC event Cisco IOS Middleware HP-blade

monitoring Windows XP/Vista/Wintel server clusters

tools/Patrol FDDI MS Office suite

PROFESSIONAL EXPERIENCE

Project Based Technician

ProActive Business Solutions Inc. July 2011 -

Present

. Provide technical services in support of project work for Orange

Regional Medical Center to support in-house IT infrastructure.

. Work with project management team to implement defined technical

activities in the installations of WYSE Thin Clients, Networking

devices and other infrastructure components.

. Participate in additional computer related project work such as

Intermec Industrial Label printer setup and IP static configuration,

other Thin Client peripherals.

Desktop Support

APEX Systems Inc. (CompuCom for the TD Bank project) 04/11 -

07/11

. Install and optimize HW/SW/Networking product and configurations at

customer sites. Perform various Infrastructure task based on

customers' needs.

. Performed teller image capture software copies and banking system

application upgrade to a newer release.

. Performed check scanner installation and software upgrade for teller

stations.

IT Support

KMG Inc, New York, NY

06/08 - 03/11

Responsible for software installs and upgrades when required by the

company, perform tape backups, procedure documentation and report printing,

vendor contact, ISP multi-task carrier connection problem solving.

Participate in the identification of TCP/IP connectivity issue and system

application production problems; escalate problems according to companies'

procedures. Training of computer operators when new procedural tasks are

implemented.

Sr. Network Support Help Desk Manager

NYSE EURONEXT, New York, NY 10/96 - 03/08

< Supervision of staff for the follow-the-sun Network Operations

Center (NOC), including creation of work schedules; day-to-day

oversight of staff; development of staff training plans, including

recommendations to the Director for staff recruitment, retention,

growth, and career development; development of performance

improvement plans for under-performing staff as deemed appropriate;

and completion of annual performance reviews.

< Oversight of staff efforts to identify, diagnose, and resolve

complex computer network problems, including routine review of

Remedy tickets and post-mortem analyses, as well as drafting

related reports. Proactive network monitoring to detect and resolve

problems and ensure uninterrupted operation of the SDC SFTI

network.

< Development of policies and procedures, for review and approval by

Director, to ensure smooth operation of the NOC. Development of

regular reports on network performance, as established by

management in consultation with advisory groups.

< In coordination with the Project Manager and/or Core Engineering

team, management of routine adds, moves and changes to networks as

necessary.

< Coordination with Systems and Tools team to ensure availability of

appropriate tools, services, and documentation to NOC staff.

< Day-to-day management of relationships with service providers and

suppliers to ensure positive relationships, referring to Director

items requiring policy input, negotiation, or escalation.

< Day-to-day management of relationships with customers to ensure

positive relationships, referring to Director items requiring

policy input, negotiation, or escalation.

< Ability to prioritize and execute tasks in a high-pressure

environment, able to balance multiple projects and tasks and

complete them successfully and within timelines.

< Other duties as assigned.

ELECTRONIC DATA SYSTEMS, Rochelle Park, NJ 06/90- 10/96

Data Center Shift Manager

Managed a regional Data Center providing mission-critical service to all

information systems and business process to EDS financial clients, directed

Data Center activities comprising of three rotating shifts.

. Meet with department heads, managers, supervisors, vendors, and others,

to solicit cooperation and resolve problems, developed computer

information resources, providing for data security and control, strategic

computing, and disaster recovery participation.

1. Evaluated, researched, negotiated and proposed a series of Tandem

training courses for help desk personnel. The budgeted amount allocated

was $100,000, the successful implementation resulted in a total cost of

$95,000, realizing a savings of $5,000, and a result in a more efficient

problem solving team and enhanced customer service.

EDUCATION, CERTIFICATE & PROFESSIONAL DEVELOPMENT

New Horizons CLC of New York ? New York, NY ? 2010

. Enrolled in CCNA program

. Microsoft Learning - Windows Server 2008

Marist College ? Poughkeepsie, NY ? 2008

Attained Bachelor of Science Degree in Business Management and

Information Systems

Attained Information Systems Analysis & Design Certificate

Independently attained ITIL v3 Foundation Certification

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