Tiruchirappalli, Tamil Nadu, India
... ADDITIONAL INFORMATION GURUNEELAN.S Proficient in helpdesk ticket system such as Service Now and Remedy. Proficient in Remote tool such as LogMeIn DECLARATION I hereby declare that, the above-mentioned information is correct up to my knowledge and I ...
- Feb 08
Chennai, Tamil Nadu, India
... Plan, implement and test disaster recovery options to ensure business Continuity in the event of a failure on IT related services or infrastructure Leading team of Server’s, Network, Systems and Helpdesk Engineers. Part of Implementation team for ...
- Feb 07
Hyderabad, Telangana, India
... 16 Months APP's Portal Estuate Apps is a system for internal management of organizational modules like helpdesk, admin, recruitment, timesheet, accounting, HR, and others. The focus is on continuous improvement to make the portal more responsive and ...
- Feb 02
Ahmedabad, Gujarat, India
... - Responsible for the Installation and Maintenance of IT Equipment Desktops, Laptop's Printers, Scanners and Workstations, Managing Daily SLA Call Helpdesk Tool. - Provided an IT Supported to End User and Remote User Like Worked Any Desk, teamwork. ...
- Jan 31
Kolkata, West Bengal, India
... IT helpdesk call handling. 2. Active Directory User Add, Delete, User account deletion, Creation. 3. Issuing ticket using OTRS ticketing Tool, & Over phone. & resolve the ticket. 4. Asset management using OCS ng inventory tool & GLPI, & OCS client ...
- Jan 29
Hyderabad, Telangana, India
... SPECIALITIES Responsible for Facilities Soft Services Operations, Helpdesk Operations, at Kotak locations of AP &TS, spread across 700000 Sft, 24/7, 600+ associates. Additionally, responsible management of Senior Leadership’s Company provided ...
- Jan 17
Hyderabad, Telangana, India
... Implement measures to reduce the number of helpdesk tickets via preventive maintenance Measures. To research on the ticket and then work it out in the research lab by building virtual labs and then implementing them in customer’s production ...
- Jan 16
Mumbai, Maharashtra, India
... • Handled helpdesk for customer guidance & resolving guest’s queries via Calls & chat bot. • Resolve any problems that may rise and notify management immediately if problems continue to escalate. • Have experience in making QMR (Quality Management ...
- Jan 11
Chennai, Tamil Nadu, India
... on a Samba and FTP Server IT Executive – Dodla Dairy Limited, Batlagundu and Palacode (June 2021 – Mar2023) Helpdesk Management – Tickets closing as per SLA, assigning tickets on same day, giving right priority and proper resolution to the tickets. ...
- Jan 09
Palakkad, Kerala, India
... Martin’s High School, scoring 86% JLPT N2 Oracle Database SQL Certified Associate WORK EXPERIENCE With Larsen & Toubro Infotech Ltd as Junior Consultant from 21-1-2022 to 28-2-2023 My duties here were to provide L1 and L2 level helpdesk facilities ...
- Jan 02