Arpita Banik ITIL Foundation V* (ID********)

** *.*.*** ******, Bhadrakali,

Hooghly, PinCode-712232

Contact: 983******* & 833-***-****

ad26nb@r.postjobfree.com

PAN Number: AUFPB4805K

DOB: 7th November 1988

IT SERVICE DELIVERY PROFESSIONAL WITH EXPERIENCE OF INCIDENT MANAGEMENT PROFILE HIGHLIGHTS

10 years of experience in Information Technology Operations, Incident Management, Service Delivery and Vendor Management.

Excellent analytical, organizational, interpersonal skills, committed to efficient and accurate service delivery to business in deadline-driven environment.

Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success. SKILLS HIGHLIGHTS

• IT Supervisor & IT service delivery

1. Day-to-day Efficient management of incidents for the all users of organization. 2. Manage, control and monitor the installation, operation and maintenance of all IT infrastructures.

3. New infrastructure / branch /office/ store roll-out for small (5 to 25 man offices), medium (26 to 100 man offices), and large (101 to 200 man offices) sizes. 4. To evaluate & ensure user need for system functionality & support 5. Introducing and installing new system upgrades and security backups for hardware and software systems.

6. To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.

7. To provide secure access to the network for remote users. 8. To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.

9. IT asset monitoring & management.

10. IT Network link management & monitoring, end to end link delivery co-ordination with various team.

• Vendor management

1. Vendor Management (MNC & small) and vendor pay-outs (PO, INVOICE). 2. Build and maintain vendor relationships and manage the purchase of products.

• General Management

1. Reporting to the IT Head, Due-diligence & ensure the smooth running and security of the network & IT infrastructure.

2. IT budgeting (OPEX/CAPEX) & plan allocations to various quarters. Meeting AOP. 3. General supervision of IT infrastructure system within the organization. 4. To manage crisis situations, this may involve technical problems. 5. Ensure the continuous business operations through contingency planning and implementation. EMPLOYMENT SUMMARY

Berger Paints India Ltd.

IT Officer

• IT Supervisor & IT service delivery

1. Incidents management with Berger Paints self-maintained remedy tool (Incident (S2, S3), SR)) for the all users of organization.

2. Supervise, manage, control and monitor the installation, operation and maintenance of all IT infrastructures with multiple vendors.

Microdata (IT Hardware & End User Support),Delta Technology (Network Support), G P Tronics

& Vertiv (for UPS Support), MSK Solutions (For Printer). 3. New IT infrastructure roll-out for Manufacturing Unit & Depot for entire INDIA. 4. IT & network asset monitoring & management.

5. IT Network link management & monitoring, end to end link delivery co-ordination with various team (Sales, Retail, Administration) & various vendors (BSNL, Airtel, TCL, Reliance, Sify).

• Commvault backup Administrator –L1

1. Installation of new clients

2. Handel & Monitoring Backup Management Backups/Recovery jobs 3. Monitoring Software and Hardware performance

4. Performing scheduled backups and on demand backup requests 5. Backup software up gradation to latest as per new version for server and clients 6. Monitoring storage and schedule policies

7. Troubleshooting on backup failures

8. Generating new incidents for troubleshoot and follow up 9. Managing licensing and capacity usages

10. Daily monitoring tapes and replace them on demand 11. Scraping retired tapes on or after 30 days

12. Requesting new tapes on demand

• Vendor Management

1. Vendor Management and vendor pay-outs (PO, INVOICE). 2. Worked with AIRTEL, TCL, RELIENCE, ORACLE, IBM, BSNL, MICRODATA, Delta Technology, G P Tronics, Vertiv Energy Private Limited, KPIT, HP, Infosys, MCC & many more. 3. Build and maintain vendor relationships and manage the purchase & receipt of products through ERP (Oracle).

Name of the company Duration Designation

Berger Paints India Ltd.

129, Park Street, Kolkata :700017

22-02-2018-TILL DATE IT Officer

Vodafone Mobile Services Ltd.

DLF IT Park, Block AF, 15th Floor,

08 Major Arterial Road, New Town, Rajarhat,

Kolkata, West Bengal, India 700156

5-01-2015-20-02-2018 IT Executive

Semaphore Technology Pvt. Ltd

3, GokulBaral Street, Kolkata - 12

22-01-2014 to 20-12-2014 System Administrator

CMC Ltd.

Bangalore, Karnataka

01-07-2013 to 13-01-2014 System Administrator

• IT Secretary

1. Experience working in a wide array of working environments. 2. Excellent organizational and time management skills. 3. Quick learner.

4. Experience writing invoices and agendas.

5. Administrative, secretarial service.

6. Excellent public relationsand interpersonal skills. 7. Flexibility and adaptability to change.

8. Ability to work independently or in a team environment. 9. Committed to cultivating relationships with clients and customers. Vodafone Mobile Services Ltd.

IT Coordinator

• IT coordination& IT service delivery

1. Incidentswith BMC Remedy tool (Incident (S2, S3), SR)) for the all users of organization. 2. Supervise, manage, control and monitor the installation, operation and maintenance of all IT infrastructures with IBM support team.

3. New infrastructure / branch /office/ store roll-out for the entire KOL & ROB comprising of small

(5 to 25 man offices), medium (26 to 100 man offices), and large (101 to 200 man offices) sizes. 4. IT & network asset monitoring& management.

5. IT Network link management & monitoring, end to end link delivery co-ordination with various team (Sales, Retail, Administration).

• Vendor management

1. Vendor Management and vendor pay-outs(PO, GRN) through ERP (SAP). 2. Worked with IBM, TCS, Godrej, Stellar Data Recovery, Nabadiganto ITES Private Limited. 3. Build and maintain vendor relationships and manage the purchase of products.

• General Management

1. Reporting to the VP-IT, Due-diligence &ensure the smooth running and security of the network

& IT infrastructure.

2. IT budgeting (OPEX/CAPEX) & plan allocations to various quarters. Meeting AOP. 3. General supervision of IT infrastructure system within the organization. 4. To manage crisis situations, this may involve technical problems. 5. Ensure the continuous business operations through contingency planning and implementation. Semaphore Technology Pvt. Ltd

System Administrator

• In-House

1. Installing of various Operating Systems(WindowsXP,7, Server 2003/2008/2012) 2. Installed & Manage & Deployment the In-house Application Server (IIS 6.0), .Net Frame work 4.0, SQL 2008 data base Server.

3. Installed & Manage In-house DNS Server & Active Directory. 4. Computer Assembly, Repair, Troubleshooting.

5. Remote Support.

6. Internet Connectivity ( ISPs, ILL, LL, MPLS)

• NHPC DR-Site FMS Project

1. CCTV Back Up maintenance.

2. Network monitoring using Axence Net tool.

3. N-Star Access control monitoring & taking back up. CMC Ltd.

(System administrator)

• In-House

1. IT helpdesk call handling.

2. Active Directory User Add, Delete, User account deletion, Creation. 3. Issuing ticket using OTRS ticketing Tool, & Over phone.

& resolve the ticket.

4. Asset management using OCS ng inventory tool & GLPI, & OCS client configuration 5. MS outlook & Mozilla Thunderbird pop3 mail configuration,& Backup & Restore. 6.Symantec Antivirus Installation & update.

7. Remote accessing on network connected devices.

8. Installation OS Windows XP/7/8, Linux

9. Basic software installation.

10. Joining a system to Domain.

11. Printer configuration & Sharing.

• A.D.A Project

1. Network monitoring using A.D.A monitoring tool. 2. Resolve ticket.

EDUCATION

PROFESSIONAL TRAINAING

GLOBAL CERTIFICATION

ITIL Foundation V3 (AXELOS)

Candidate Number: JU36082057

ID11530029

Certificate Number: 00360197

Place: Kolkata (ARPITA BANIK)

Name Of Examination

Board Institute

Year Of

Passing

Percentage

B.Tech(E.C.E) W.B.U.T. Seacom Engineering College 2012 7.33 Diploma(D.E.T.C) W.B.S.C.T.E.

Engineering Institute for Junior

Executives

2009 79.1%

Secondary Education W.B.B.S.E. Makhla Debiswari Vidyaniketan 2004 61.1% Name Of The Institute Project Title Date Of Completion Internetworkz (Bangalore) CCNA (Trained) 2013

NSIC-TIC(A Govt. of India Enterprise) Hardware & Networking 2012 CTTC KOLKATA(BSNL) Telecom system 2011

Digital Communication Control Pvt. Ltd. Basic Electronics 2011

Contact this candidate