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Madison, AL
... • Transcendent Computer skills (MS Word, Excel, PowerPoint, Outlook, Windows XP/Vista/Windows 7, Server 2008, WPM 75) • Certified CompTIA A+, Network +,Security +, CCNET, Linux +, and Helpdesk Professional EDUCATION AND TRAINING Associate’s in ...
- 2014 Aug 13
Huntsville, AL, 35810
... 09/1999 – 02/2002 The Boeing Company, Huntsville, AL Technical Documentation/Graphics Specialist/ Technical Administrator Researched requirements and appointed a member of two man team that developed the Kennedy Space Orbital Pictorial Helpdesk for ...
- 2012 Dec 28
35749
... *Met weekly with select corporate helpdesk leads to maintain updated knowledge base of remote access processes. Handled training of leads regarding software updates such MS Office via citrix and ACE Server updates. *Liason for offshore users, ...
- 2012 Jun 04
Huntsville, AL, 35806
... Boeing, Madison, Al 10/98 - 04/01 End-User Support / Helpdesk /contractor . Customer Support: Remedy Ticketing System . CSC/NASA, Redstone, Al. 08/98 - 10/98 Remedy/Desktop Support / Helpdesk Monitoring Help Desk Phones for Network & Desktop ...
- 2011 Jul 16
Huntsville, AL, 35810
... PROFESSIONAL EXPERIENCE Alutiiq - Garrison Doim DOD contractor/ 360 Quality Circle Northwest Huntsville, AL 35806-4548 256-***-**** August 2007 - Present\Senior Helpdesk Tier II Analyst Analyst duties consist of supporting End-Users and others ...
- 2010 Nov 04
Harvest, AL, 35749
... Screen correspondence including proof reading and revising of documents March 2008 -Aug 2009 Verizon Wireless Call Center Huntsville, AL Customer Service Representative/ Tier One Helpdesk 40 hrs/week 475 Quality Circle Huntsville AL 35805 Supervisor ...
- 2010 Oct 29
Huntsville, AL, 35811
... Assists the Helpdesk for AGENCY/MSFC Services with call overflow. Employer 3 From: May 18, 1983 To: March 04, 2004 Company: Computer Science Location: Marshall Space Flight Center (Red Stone) Job Title: Lead Assistant Summary Description: Monitoring ...
- 2010 Oct 16
Huntsville, AL, 35810
... Manage and monitor the helpdesk telephone and e-mail service request system. . Process terminations, transfers, and other record management activities quickly and correctly. . Reset password, create user names, and passwords via the vendor website. ...
- 2010 Oct 06
Madison, AL, 35757
... Consultant, 6/2005 - 1/2006 EMCO Technology IT Helpdesk Support Specialist: . Primary responsibility is to bring resolution to help desk calls and analyze and resolve user problems with the aim of eliminating recurrences and reducing calls to the ...
- 2010 Oct 06
Owens Cross Roads, AL, 35763
... 4/2002 - 11/2006 - Junior Programmer/Helpdesk Analyst enGenius Consulting Group, Huntsville, AL > Responsible for providing support and development of RFMIS, utilizing PL/SQL, Oracle Forms 3.0 and Oracle Reports. > Provided day-to-day technical ...
- 2010 Sep 24