| Resume alert | Resumes 1 - 10 of 42 |
Voip Engineer
Madison, AL
... •Helpdesk support. •Answered user inquiries •Prepared equipment for employee use, •Maintained records of communication 04/2004 – 01/2008 United States Navy Ship Serviceman Performed various customer service duties including but not limited to ... - Apr 05
... •Helpdesk support. •Answered user inquiries •Prepared equipment for employee use, •Maintained records of communication 04/2004 – 01/2008 United States Navy Ship Serviceman Performed various customer service duties including but not limited to ... - Apr 05
Cyber Security It Support
Madison, AL
... Help Desk Analyst COLSA / NEC - Redstone Arsenal, AL December 2016 to June 2017 Redstone, AL Support Level II helpdesk by retrieving tickets put in the remedy system by the level one support team. Remoted into user's computers by using RDP and ... - Mar 25
... Help Desk Analyst COLSA / NEC - Redstone Arsenal, AL December 2016 to June 2017 Redstone, AL Support Level II helpdesk by retrieving tickets put in the remedy system by the level one support team. Remoted into user's computers by using RDP and ... - Mar 25
Customer Service Entry Level
Athens, AL
... Managed multiple helpdesk ticket and insured customer satisfaction. State Of Illinois Springfield, IL Information Systems Analyst 05/1999 - 07/2013 Planned and designed system improvements to meet changing demands. Trained users and supported variety ... - Mar 14
... Managed multiple helpdesk ticket and insured customer satisfaction. State Of Illinois Springfield, IL Information Systems Analyst 05/1999 - 07/2013 Planned and designed system improvements to meet changing demands. Trained users and supported variety ... - Mar 14
Help Desk Microsoft Azure
Huntsville, AL
... and wired network connectivity issues at home, small office environments, large buildings •Provided remote access helpdesk services for local companies facing computer/printer issues that could be resolved remotely or with a walkthrough over ... - 2023 Nov 03
... and wired network connectivity issues at home, small office environments, large buildings •Provided remote access helpdesk services for local companies facing computer/printer issues that could be resolved remotely or with a walkthrough over ... - 2023 Nov 03
Information Technology Customer Service
Huntsville, AL
... Achieved 85% ticket closure at first contact as Helpdesk Lead ServiceNow/ITSM experience managing ticket queues, running monthly and daily reports for management Reduced several months backlog of Helpdesk tickets to only tickets submitted within 48 ... - 2023 Jul 11
... Achieved 85% ticket closure at first contact as Helpdesk Lead ServiceNow/ITSM experience managing ticket queues, running monthly and daily reports for management Reduced several months backlog of Helpdesk tickets to only tickets submitted within 48 ... - 2023 Jul 11
Active Directory Desktop Technician
Huntsville, AL
... issues Perform additional tasks (end user/infra related) when required Participate in projects Desktop technician skill set Acronis Backup MarelIi Field Service Engineer/Helpdesk (February 2021-Septeber 2021) Create and manage tickets for end users. ... - 2022 May 05
... issues Perform additional tasks (end user/infra related) when required Participate in projects Desktop technician skill set Acronis Backup MarelIi Field Service Engineer/Helpdesk (February 2021-Septeber 2021) Create and manage tickets for end users. ... - 2022 May 05
Equipment Operator Information Security
Huntsville, AL
... I also led the development of an IT runbook by documenting processes, procedures and even creating templated responses for common helpdesk issues to streamline processes and improve the team’s efficiency. IT/CYBERSECURITY 2020 - Current HOMETOWN ... - 2021 May 24
... I also led the development of an IT runbook by documenting processes, procedures and even creating templated responses for common helpdesk issues to streamline processes and improve the team’s efficiency. IT/CYBERSECURITY 2020 - Current HOMETOWN ... - 2021 May 24
IT Lead Specialist Support in All Areas of IT
Athens, AL
... to ensure users are uninterupped in their daily work Prepared weekly and monthly reports for Task order 4 Technical Support Helpdesk II EMCO Technologies Army Corp of Engineers 140 Research Blvd Madison, Al 35758 June 05 2018 – Present Duties: ... - 2020 Sep 04
... to ensure users are uninterupped in their daily work Prepared weekly and monthly reports for Task order 4 Technical Support Helpdesk II EMCO Technologies Army Corp of Engineers 140 Research Blvd Madison, Al 35758 June 05 2018 – Present Duties: ... - 2020 Sep 04
Customer Service Front Desk
Madison, AL
... Regis Corporation Internship Program, Edina, MN April 2016-May 2016 Salon Helpdesk Support Analyst •Troubleshoot issue requests and maintain inventory. •Collaborate with other IT teams on new projects. •Determine and execute changes to hardware, ... - 2020 Jul 28
... Regis Corporation Internship Program, Edina, MN April 2016-May 2016 Salon Helpdesk Support Analyst •Troubleshoot issue requests and maintain inventory. •Collaborate with other IT teams on new projects. •Determine and execute changes to hardware, ... - 2020 Jul 28
Security Officer
Huntsville, AL
... Submitted and documented SIPRNet helpdesk tickets for user and systems support. Investigated and resolved issues relating to SIPRNet with the Redstone Arsenal Network Enterprise Center and higher level commands. Jan. 2009 to ManTech/Sensor ... - 2020 Jul 04
... Submitted and documented SIPRNet helpdesk tickets for user and systems support. Investigated and resolved issues relating to SIPRNet with the Redstone Arsenal Network Enterprise Center and higher level commands. Jan. 2009 to ManTech/Sensor ... - 2020 Jul 04