Engineer Support
Resume:
ALFRED HARDY
*********@*****.***
Objective
Seeking a technical position performing installation, setup, and or
support.
Troubleshooting, electronic and computer Systems, components, and desktop.
.
SKILLS: Microsoft office97, 98, 2000, and XP, and office from 95 to 2003.
Acrobat, Adobe PhotoShop, Internet Explorer 4, 5, and 6.1. Netscape
Communicator, Eudora, Outlook 2000, and 2003, Lotus Notes, Acrobat Reader
and Writer, Network troubleshooting and setup. Exchange configuration, and
outlook setup, Palm Pilot setup, Xerox all in one (copier, printer, fax)
setup. ACD call processing system,
Remote administration, Remedy Ticketing and others.
Operating Systems:
Windows NT Server 4.0 Administration, Workstation XP, 2000, NT
4.0, Electronic Testing, Win 95, Win 98, Win 3.1, DOS, Exchange
5.5 Administration, GroupWise 5, XP-Backup, RAS, Replication,
NetWare 4.0, Ethernet,,
SMS 1.2 Desktop Support, MS Office 98 through 2000 and 2003,
Access, Email, MS Exchange, MS Project PowerPoint, Schedule +,
TCP/IP, Windows 2000,.
Novell Remote Management, Novell Client and Administration.
EXPERIENCE:
Field Solutions / IT Support / Contract 10/05/ 2009
. Assignments are hardware and software related issues
Insight Global / Lead Contract Migration 10/5/08 to 11/08
. Gathered data from user that was not included in the build
. Replace laptop and Desktop computers with updated units and software
. Maintained inventory database
. Assisted techs with all issues and escalated appropriately
. Trained techs in migration process
. Trained users on the new computer and explained the differences
. Changed users password in AD for the data transfer
. Liaison between BP and EDS management for the project scheduling
Pomeroy IT Solutions / Contract Field Service Engineer 09/07 to
10/05/08
. HP Certified Tech : disassemble/reassemble laptops
. Replace laptop and Desktop computer components: system boards to and
all other components
. Manage service Queue and respond in a timely manner
. PC troubleshooting Hardware break/fix, and ordering replacement parts
. Maintained parts inventory
. CompTIA A+ Certification
. Excellent `Customer Relations` skills
. Internet Literate
Americas Power Sports / Network Analyst /Liaison / 10/06 to 9/1/07
. Maintained Dell server 2003 for 5 stores
. Lightspeed NXT database maintained and updates
. Have working knowledge of Windows 2003 Server, and domains and OU's
. Knowledge of backup/restore operations, server shutdown procedures
and server re-booting
. VPN setup
. Phone moves and switching
. Liaison between Database developers system (Lightspeed)
. Wireless Installation and security setup
. Monitored and updated all equipment as well as database House Keeping
. Reset passwords and added users
. Verified Backups, Updates, Virus Protection, Hard drive Integrity on
all Servers
. Maintain the LAN/WAN.Ensure backups are being done properly and stored
off-site.
. Troubleshoot network routers, firewalls, switches, hubs, and WAP
. Worked with two stores and maintained databases that used Unix
. Ordered and maintained equipment
. Install Router, Switches, Hubs and most other Hardware
. Remote support to internal and external locations
Cilicon Services / Field Service Engineer /contractor
Network Tech Support and Hardware Installer 08/06 to 01/07
. Install Router, Switches, Hubs and most other Hardware
. Liaison between hardware manufacture top level engineers
. Wireless Installation and Performance analysis
. Remote support to internal and external locations
. Handle calls for a 75 mile radius
NCR / ROME AERO / Home Depot and US Postal Service
Network Tech Support and POS Installer 08/05 to 11/06 /contractor
. Installed POS Hardware and tested connectivity
. Configured software and tested for continuity
. Trained inexperienced and experienced users on new equipment
Aerotek / Benchmark Electronics /Sun Microsystems
Debug Tech 3/06 to 8/06 /contractor
. Trouble shooting Sun Systems for hardware and software issues
. Read configuration code and Documented failures in PFS
. Repaired or replaced hardware failure parts and updated software in
Solaris
NCR / ROME AERO / DOD
Network Tech Support and POS Installer 08/05 to 12/05 /contractor
. Installed Hardware and tested connectivity
. Scheduled Migration and monitored logistical processes
. Assisted in development of migration process and procedure
. Managed trained and supported onsite Techs
. Interviewed Techs for tech skills relevant to project
. Assisted in flight and hotel arrangements
. Documented and recorded policy and procedure changes
. Asset management for Blackberry and Cell Phones
. Inventory and database maintained
. Maintained Time and Performance Records
ITIQ for CNS Grocery /contractor
AD Migration Support 05/05 to 07/05
Zerochoas (EDS at Bell South) /contractor
AD Migration Support 10/04 to 12/04
Manpower Professional (IBM at Mercedes Plant) /contractor
Desktop Support 11/03 - 09/04
. Level 2 Desktop Support
Blue Cross Blue Shield of South Carolina /contractor
Network Services / Desktop Support 10/03 - 11/03
. Level 2 Support
Lockheed Martin / NASA, Marshall Space Flight Center /contractor
Computer Analyst / Desktop Support and Software Refresh Tech
07/03 - 10/03
Weyerhaeuser, Pine Hill Alabama /contractor
Computer Analyst / Desktop Support And Remote Desktop Support
01/03 - 0 3/03
GTMO Navel Station, Cuba 03/02 - 06/02
Computer Analyst / Desktop and Network /contractor
. Roll-out team for new switches, routers, and desktops
.
Boeing, Madison, Al 10/98 - 04/01
End-User Support / Helpdesk /contractor
. Customer Support: Remedy Ticketing System
.
CSC/NASA, Redstone, Al. 08/98 - 10/98
Remedy/Desktop Support / Helpdesk
Monitoring Help Desk Phones for Network & Desktop /contractor
. Remedy to process and distribute Trouble Tickets after
determining hardware failures: 95, 98 and NT4.0 workstation
.
Prudential, Atlanta, GA 06/98 - 08/98
NT & NetWare Desktop Support /contractor
. NT & Novell network
.
The Weather Channel, Atlanta, Ga. 04/98 - 06/98
Y2K/ Tech, Roll out NT connectivity specialist /contractor
. Configured, Installed, and removed hardware components
which included:
Chrysler Corp., Newark, De. 04/97 - 04/98
Field Service Engineer /contractor
. Automated Diagnostic Test Equipment Maintenance -
Maintenance of
two hundred twenty Talon hand held diagnostic computers
designed and manufactured for Chrysler that communicated
data via RF.
EDUCATION: Calhoun College
Associates in Communications
University Alabama Huntsville
Liberal Arts / CS / MIS
Computer Learning Center
Cherry Hill, NJ.
Novell-Microsoft Administration
A+ Certifications MCP: workstation
Virginia College -CCNA Studies & A+ refresher -2K
Numerous Dell Certifications
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