Micro Computer Technician
Resume:
Eddie Black, Jr.
Columbus GA ***07 Email: *******@*****.***
Cell: 706-***-****
OBJECTIVE
Seeking a position as a Network Engineer
SUMMARY OF SKILLS AND QUALIFICATIONS
• Strong general management, negotiation, inter-personal, communication and team building skills
• Excellent communication skills with the ability to interface at all levels.
• Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance,
installations and upgrades.
• Transcendent Computer skills (MS Word, Excel, PowerPoint, Outlook, Windows
XP/Vista/Windows 7, Server 2008, WPM 75)
• Certified CompTIA A+, Network +,Security +, CCNET, Linux +, and Helpdesk Professional
EDUCATION AND TRAINING
Associate’s in Network Engineering, Virginia College, Columbus, GA (Deans/Presidents list)
06/2011- 12/2013
Associate’s in General Studies, Georgia Southwestern University, Americus, GA 05/2007-
08/2009
PROFESSIONAL EXPERIENCE
Micro Computer Technician
Columbus Regional Hospital 8/2013-Present
• Provides technical on-call support and resolves, escalates, or facilitates critical problems within
established Information Services policy timeframe
• Provides proper installation, integration, and initial operation of the clinical and ancillary
Information Services desktop environment to support the business unit goals for computing
operation
Eddie Black, Jr.
3936 Curry St
Columbus GA 31907 Email: *******@*****.***
Cell: 706-***-****
• Conducts installation of networked printers successfully according to Information Services
protocol and standards for device drivers, print server configuration, serial connections, IP
addressing, subnet masks, gateway addresses, NDS context, and print queues
• Maintains necessary documentation of configuration specifications and site specific device asset
information based on established Information Services procedures
• Performs assigned tasks for technical modifications to hardware and software accurately and
within scheduled time frames according to established Information Services procedures
• Provides thorough analysis, timely resolution, and follow-up to problem issues, assigned tasks,
and requests for project related technical specifications to support continued business computing
operations.
Help Desk Support/PC technician 05/2012-02/2013
Lightspeed Datalinks, Columbus, GA
• PC repair and maintenance which included building requested PCs and the maintaining said
systems. Monitoring router and network activity with SNMP with Intermapper.
• Installs Cat5e and Cat6 cable to 110 patch panel block.
• Maintains virtualized servers through Citrix Hypervisor .
• Analyzes and diagnoses difficult and complex hardware, software, network, and system problems
pertinent to a wide variety of software applications, operating systems and IT equipment.
• Troubleshoots, investigates and analyzes actual or potential complex problems in system
software, applications software interfacing, and/or IT equipment to isolate causes of
malfunctions.
• Evaluates reported problems, develops modifications and procedures to resolve the problems, and
initiates corrective action.
• Develops and recommends standard problem resolution methodologies and procedures for use in
problem resolution.
• Developed and implemented innovative techniques and solutions for achieving and maintaining a
high level of customer satisfaction.
• Utilizes acquired knowledge to balance customer requirements, available resources, goals and
objectives while striving to maintain top quality customer service.
Eddie Black, Jr.
3936 Curry St
Columbus GA 31907 Email: *******@*****.***
Cell: 706-***-****
• Researches, evaluates and provides feedback on problematic trends and patterns within the sector
in reference to customer support requirements and issues.
• Determines systemic problems and consults with various staff elements and vendor support to
implement corrective actions.
• Establishes matrices to determine the level of customer satisfaction with customer support and
measures improvements resulting from procedure, hardware, software, services, and other
changes in the computing environment.
Help Desk Professional 06/2010-05/2012
NCR Corporation, Columbus, GA
• Offered support for Point of Sale equipment and printer dealing with hardware peripherals,
network issues, and the set up of devices once received.
• Verified that network equipment had been configured properly on Lowes LAN .
• Recorded all issues in the Remedy ticketing applications, noting all actions taking with the
diagnoses of issue with device.
• Adhered to SLA levels set by contract.
• Coordinated with helpdesk manager and division supervisor to identify IT improvements and
ways to provide greater effectiveness and economy of services.
• Developed plans for installing, configuring, troubleshooting and maintaining IT equipment and
software. Resolved problems and conflicts with vendors/manufacturers when procured items do
not meet prescribed specifications.
• Evaluated alternative approaches to problem resolutions; modified and adapted precedent
solutions to accommodate unique requirements to solve a variety of computer program problems;
and, made changes to previous approaches to similar problems and situations in order to make
better program/programs interrelationship.
• Recommended courses of action on such matters cost effectiveness of a system.
• Assigned and issued identification codes and passwords and determined user access level within
computer software programs.
• Deleted or removed users who no longer needed access to the system.
• Maintained complete files of all authorized users, PC serial numbers, equipment locations, IP
addresses and PC type and software version number.
Eddie Black, Jr.
3936 Curry St
Columbus GA 31907 Email: *******@*****.***
Cell: 706-***-****
• Ensured system backups were performed on an established schedule and were stored in a safe
place.
• Utilized approved software tools, utilities and techniques to ensure security controls in place were
operational and effective.
• Performed restore function archiving files for system users.
Help Desk Professional
Apollo Health Street, Columbus, GA 04/2008-05/ 2010
• Provided accurate and complete description of problems, inquiries and service request.
• Ensured the rigorous application of information security and information assurance (IA) policies,
principles, and practiced in the delivery of desktop support, systems administration and
network/connectivity services in accordance with standard policies and procedures.
• Implemented and maintained existing security controls and procedures to guard against and
control unauthorized access, copying or destruction of system and/or data resources.
• Planned, implemented and managed of multiple software applications.
• Maintained and repaired of all peripherals related to all supported software.
• Supervised the collaboration between vendors and staff to ensure projects were completed in a
timely fashion.
• Identified, troubleshot and analyzed computer and software related issues when escalated.
• Developed HTML reports to help accounting in balancing nightly deposits.
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