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Edison, NJ, 08817
... Experience Lehign Technical Jan 2020 – Present Consultant Current Assignment: American Society of Mechanical Engineers HelpDesk/Desktop Support Provide Helpdesk/Desktop Remote support for all ASME user world wide Migrate users from Windows 8 to ...
- 2021 Jul 14
New Jersey
... Created, respondedto and tracked user tickets entered in Remedy issue tracking system Service Now Responded to helpdesk and general IT inquiries; diagnosed and resolved issues and provided technical support for 700+ users. Performed troubleshooting ...
- 2021 Jul 13
Edison, NJ
... Take care of after Hours 24/7 365 ON CALL support Provide Support, Training and Documentation to local administrator of J&J subsidiary companies & IBM helpdesk Consolidated Edison Company of New York New York City, NY 10/1999 – 12/2000 LAN Network ...
- 2021 May 20
Edison, NJ
... •Identify system deficiencies and recommend solutions •Good understanding of Helpdesk / Service Desk, Change Management, Asset Management, Change Tasking, Service Level Agreement processes •Reviewing change requests for completeness and accuracy. ...
- 2021 Apr 19
Staten Island, NY
... Remote Desktop, DHCP, DNS, VPN Operation System: Windows, Linux and OSX McIntosh Computer Network: LAN/WAN/MAN, CABLING Helpdesk Customer Service - Experience installing and configuring equipment Experience upgrading software and performing ...
- 2021 Apr 06
Dayton, NJ
... Software Delivery and Asset Management, Web Management Option, Frame Relay Option, Application Response Option, Network Management Option, Advanced Helpdesk, Workload Management, Event Management, AimIt, and ShipIt at clients’ global locations. ...
- 2021 Mar 25
Kendall Park, NJ
... and gathered materials as well as interfaced with customer and other vendors to determine end user needs for documentation Created and Managed SharePoint Groups and Permissions for Domain Users Responded to helpdesk and general IT inquiries; ...
- 2021 Mar 22
Perth Amboy, NJ
... • Troubleshot connectivity and functionality issues escalated via 1st level support and provided SME knowledge to assist 1st level helpdesk analysts in resolving issues and meeting\exceeding SLA goals (80% first call resolution) and end-user ...
- 2021 Mar 15
Old Bridge, NJ
... Responsible for Intel based desktop support group, telecommunications group helpdesk, procurement and market data group, daily operations, process improvement, budgeting, cost analysis. Resource management, project management and implementation. ...
- 2021 Mar 06
Staten Island, NY
... ●Maintained and Backed up Telecommunication and Helpdesk servers such as call accounting servers, data backup servers, HelpTrac servers, and image storing servers. ●Teamed with telecommunication staff to replace all the Cisco 2900 series switches ...
- 2021 Feb 25