Jean Bouchereau

Summary of Qualifications:

Results-oriented professional with extensive experience in system administration, support of enterprise-wide system and technical equipment

Certifications:

CCNA (Cisco Certified Network Associate), 2009

MS-900 Certification

Azure-900

A+ CompTIA Certification

CCNA

Mac OS X, Dell, IBM, HP Certified

Professional Experience:

Informa/UBM Onsite Analyst July 2016 - Oct 2020

Onsite Desktop Analyst

5 years of experience as a Network/Systems Administrator specializing in Cisco devices, Network security, Firewalls and VPNs, Cisco Routers.

LAN/WAN connectivity Experience in the areas of Technical

Implementation/Support, Project Management, System Administration, Networking and end-to-end Infrastructure Management.

C-Level Executive Support

Board Management

Executive Calendar Management

Domestic/International Travel Management

Office Management

Salesforce

Possess IT experience with a strong foundation in internetworking and troubleshooting.

LAN/WAN experience internetworking with Cisco routers, switches, Check Point Firewalls, Arista switches, IP telephones, 5508 Wireless controllers, and 3600 series access points.

oTicketing System ServiceNow Administrator

oITIL v3 Foundation

oWindows 8/10

oMac OS

oMicrosoft Exchange Administrator

oCrowdStrike Administrator

oMicrosoft Office 365 Administrator

oAzure Active Directory Administrator

oMicrosoft Teams

oSharePoint Administrator

oAmazon Workspace Console manager

oBomgar Remote Administrator

LogMeIn, Zoom, Slack, Salesforce, Zendesk

Telephony support including Call Manager, Cisco, Softphone support

Video Conference support using Cisco, Webex and Teams

JAMF for Mac OS computer

Microsoft Endpoint Configuration Manager (SCCM)

Active Directory Administrator

Network Connectivity – TCP/IP

LAN, WAN

Mobile Device support (including Smart phones and iPhone/iPad support)

SCCM

SharePoint

Knowledge of PC technologies and desktop/server hardware and software.

Experience of using Service Management tools (Service Now experience would be an advantage) or similar

Ability to act on your own initiative whilst being flexible and pragmatic in approach

Ability to prioritize and manage the day-to-day activities whilst still being able to construct an appropriate plan for the future

Ability to manage and lead projects from start to finish

Good interpersonal skills

Good understanding of IT within a corporate environment, especially across a 1st line escalation process

Willingness to ‘own’ incidents/problems/issues through to completion

Worldwide Tech Services/IBM/TDBANK Jul 2015 - Jul 2016

TD Bank Responsibilities:

Maintaining CRADEN-Passbook Printer

TIC-Teller Image Capture devices

Onsite Deployment:

PCLAN_EDGE Workstation Deployment

Teller and Platform PC Deployment

Server Room Support

IMAC and Projects

Asset Form document

XP Smart-Hands

Image Desktops PC and laptops

Troubleshoot Teller PC

Setting up User Printer

Setting up printer creates and manage User Account

Active Directory with permission

Microsoft Windows 2000/XP Professional/Vista, Windows 7, Microsoft 2012

Windows 8/10

Certified HP, Dell, IBM laptops, Tablets

MS Office, Outlook Exchange, Outlook 2007, Office 2016, Office 365

Installation: Several types of hardware (Personal desktop and laptop, Corporate), Windows, software, application and Antivirus definitions: iMac, Lenovo, Dell, All Apple Hardware

Troubleshooting: Failure identification, desktop/laptop/printer malfunction, servers and TD Bank desktop/laptop/printer malfunction, refresh UPS Server Toaster, Switch, modem

Active Directory, Remote Desktop, DHCP, DNS, VPN

Operation System: Windows, Linux and OSX McIntosh

Computer Network: LAN/WAN/MAN, CABLING

Helpdesk Customer Service - Experience installing and configuring equipment

Experience upgrading software and performing maintenance

New York University (NYU) Langone Medical Center, New York, NY 07/2014 - 12/2015

Computer Desktop Support

Provide support to 600 end users involving hardware and software, computer applications, LAN components and peripherals.

Administration Rights.

Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users

Install, organize, test maintain check and troubleshoot end user workstations and interrelated hardware and software.

Computer Technician, Freelance 2006 - Present

Troubleshoot PC Hardware and Spreadsheet Software.

Format/Clean OS, Build Computers from scratch.

Education:

Bachelor of Science, Computer Engineering And Technology, DeVry University of New York, 2013

Military Active/Reserve:

US Coast Guard Active Sept 1998 - Nov 2019

Computer Support

Ports and waterways coastal security, defense readiness, illegal fishery boarding, aids to navigations

Security Clearance: Secret

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