KEVIN WONG

Greater New York City Area

732-***-****

adnqkx@r.postjobfree.com

Linkedin.com/in/ kevin-wong-9622a87

Desktop Support, Help Desk Support, IT Support

Significant experience in Technology Client Support Services and Asset Management field. Provide technology orientations for new hires, technical support, assist with set up and troubleshooting of mobile devices, and training on how to use new technologies. Knowledgeable of desktop / laptop systems, mobile assets and business applications. Core skills include

Audio and visual support

Off-site / on-site support

Conference calls

Network infrastructure support

Server maintenance / backups

Disaster recovery

Technical: Cisco WebEx, Skype for Business, Zoom. .

Experience

Lehign Technical Jan 2020 – Present

Consultant

Current Assignment: American Society of Mechanical Engineers

HelpDesk/Desktop Support

Provide Helpdesk/Desktop Remote support for all ASME user world wide

Migrate users from Windows 8 to Windows 10/Office 365/One Drive

Zoom Support

Provide Audio / Video Support. Assisted Business Partners setting up and troubleshooting video conferences and presentations

Troubleshoot Mobile Devices issues (Androids, IPhones, MIFIs) devices to access the

ASME network that use Citrix and Fortinet Client

I

nvesco April 2010 – Jan 2020

Advanced Analyst

Held daily meetings going over tickets and assigning them to other techs. Provide desktop support for Invesco executive group, Legal & Compliance and New York HQ staff

Led Windows 10 Migration and deployed Windows 10 / Office365 systems project (300 Desktop / laptop systems) to Business Partners in Invesco at NY site that updated systems while increasing collaboration company-wide.

Led the mobile device project to configure and deploy mobile devices (Andriod / IPhone / IPad) to Business Partners in NY that provided round-the-clock access to system files.

Use SCCM to push out applications to Business partner systems. Deployed both PC / MACs

Provide New Hire Orientation Instructional meetings on all IT (Win 10 system) and A/V equipment.

Provide Audio / Video Support. Assisted Business Partners setting up and troubleshooting video conferences and presentations.

Troubleshot Mobile Device issues (VMWare Boxer, Intelligent Hub) devices to access Invesco remote systems that use Citrix VPN and Pal Alto Global Protect.

Familiar with VOIP Avaya and Polycom telephone systems.

Provide after hours and offsite support to New York Office Staff.

Provide Disaster Recovery support at recovery off site locations.

Manage server rooms for Invesco sites in New York and New Jersey for Van Kampen merger.

Maintain asset inventory information and technology stock room for New York Site & set up NY training room facility.

Anheuser Busch In-Bev May 2009 – April 2010

IT Executive Support

Provided Desktop Support for Anheuser Busch InBev executive group and New York Headquarters staff.

Provided Audio/Video Support ( Polycomm and Cisco TelePresence).

Troubleshot Blackberry issues and VPN issues

Managed assets for all user equipment (Laptops, Blackberries, SecurID / monitors).

Kevin Wong 732-***-**** Page Two

Managed scanner user accounts on all Multifunction copiers.

Coordinated the Migration of InBev users moving from Leuven Belgium headquarters to New York headquarters.

Deployed and troubleshot VOIP Avaya telephones.

Provided after hour support to New York Office Staff.

SYSTECH International, City, ST April 2008 – March 2009

IT Engineer

Worked with Pharmaceutical companies to incorporate Guardian server and Advisor SPT system onto their networks and manufacturing sites to handle serialize packaging lines at facilities located worldwide.

Assisted Pharmaceutical companies with Guardian to SAP AII or IBM TS servers for E-Pedigree Product Serialization. Configured and troubleshoot Systech Guardian software on Windows 2003 server to connect with clients SAP or IBM TS server. Set up client to produce XML reports from Guardian server.

Created detailed user documentation for Guardian software and troubleshooting manual.

Co-Authored of Guardian Software Training Manual and Guardian Detail Design Specification.

Assisted with troubleshooting Guardian software installation, and network configuration issues; trained clients / field engineers on the usage of Guardian software.

Familiar with Windows Server 2003, SQL 2005 and active directory.

Time Warner Inc., City, ST January 1998 – March 2008

Desktop Technology Analyst / System Administrator

Provided Desk level 1 and Desktop levels 2 & 3 support and executive support to TimeWarner CEOs and executive department.

• Led rollout of iManage document management to Legal Dept.

• Provided VPN support for users working from home or traveling

• Administered and maintained access rights for users in Active Directory.

Desktop Team Lead, 1999 – 2002

Included responsibilities of Desktop Technology Analyst listed above and supervised 6 desktop support technicians.

Additional Relevant Experience

Wang/I-Net – Office Automation Analyst

GTECH Worldserv Inc. – LAN Engineer

LORAL Electronics Systems Division – Principle Manufacturing Engineer

SYSTEMS: Windows 7, Windows 10, Office 2010, Office 365. Adobe Acrobat, Bloomberg Terminal Services, IPhone, IPAD, Skype, Teams, Citrix Remote Access, Pal Alto Global Protect Remote Access, Bomgar

Previously held Secret Security Clearance

Education

Bachelor of Science (BS), Engineering – Northeastern University, Boston, MA

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