New Delhi, DL, 110044, India
... Handling the Collection agency helpdesk and resolving the queries. Maintaining MIS for complaints & Collections. Addressing customer’s complaints and solving their queries related to billing & other issue. Maintain strong customer relations for ...
- 2013 Jul 11
New Delhi, DL, 110017, India
SAHIL BHARDWAJ E-Mail: ****************@*****.*** ~ Mobile: +91-852******* Seeking entry level positions with a growth oriented organization in the areas of : • BPO • Helpdesk • Customer care/service executive Open to assignments in BPO Industry. ...
- 2013 Jun 16
Delhi, DL, 110085, India
... > Identification of vendors, quotations handling negotiations/finalizations, timely interactions with vendors, for improvement in existing services > Assist the preparation of customer satisfaction scores > In-house administration & helpdesk ...
- 2013 Mar 28
Delhi, DL, India
... SUMMARY ITIL V3 Certified with experience of over 6 years in Incident Management, Client Relationship Management and Team Management in Operations, Customer Care, IT Helpdesk & Training Domain. Adroit in handling Incident Management Process. Acting ...
- 2013 Mar 22
Delhi, DL, India
... < My work and other initiatives have been acknowledged in team meetings, performance reviews and feedback from external and internal customers < Able to manage complete helpdesk, Emergency and System Change Management activities for complex ...
- 2013 Feb 03
Delhi, DL, India
... Heading the team of IBM TRC with 4 engineers 1 Helpdesk. Responsible for all escalations, hardware / software, for telephonic support and also via e-mails. to all customers in North India keeping strict quality checks on the overall performance of ...
- 2013 Jan 22
Delhi, DL, India
... Projects and Seminars Seminar Name : Swarm Intelligence Institute : PCE, Rourkela (National Seminar Technical Paper Presentation-PRATIBHA-2010-2011) Project Name : Online Helpdesk of College on Java Institute : PCE, Rourkela Hobbies & Interests . ...
- 2012 Dec 27
delhi, DL, India
... Helpdesk : Handling database in this online fault booking system. Technologies used: ASP.NET, C#, CSS, Javascript, Ajax, Web Services and SQL Server. Academic Qualification Master of Computer Application(MCA) 58% From IGNOU PGDCA from IGNOU 59% CIC ...
- 2012 Aug 24
New Delhi, DL, India
... To study the business process of all departments thoroughly and after consulting with Helpdesk consultants carry out new developments and develop new reports as per requirement of end users Highlights Awarded by Help Age India in 1998 Project ...
- 2012 Aug 19
New Delhi, DL, India
... Designation: Regional Helpdesk coordinator Duration: Feb 2008 to Sep 2009 (17 Months) Job Profile: AMC: Have close look on Annual Maintenance Contracts, their renewal and termination. Vendor Selection: Collect quotations, negotiate and then select. ...
- 2012 Mar 21