Quality Assurance Management
Resume:
AKASH SINGHAL
E-Mail: *******.*******@*******.*** Mobile:
Middle level assignments in General Administration with leading
organisation.
PROFESSIONAL SNAPSHOT
> Worked with Dish T.V. India Limited as Senior Executive ( Administration)
> A competent professional with total 4 years 10 month of experience,
handling General Administration involving activities relating to
arrangement of stay, travel and other facilities of the higher management
officials.
> Strong expertise in Facilities &General Administration which involves
Interacting with Internal customer & External facility partners and
vendors achieving targets keeping staff members and business partner's
satisfaction as the primary objective
> Good communication & interpersonal skills with proven abilities in
building Team Spirit
AREA OF EXPERTISE
Operations Management
> Knowing the staff member's requirements and meeting the travel and stay
plans of the higher officials.
> Meeting the Turnaround time (TAT) for the travel and other related
bookings.
> Preparing the costing of the entire tour plans and evaluating the cost-
benefit parameters of the plans.
Quality Assurance
> Ensure the quality of facility is as per the desired standards;
conducting process reviews to enable strict adherence to process
parameters and systems
> Steering accomplishments of desired quality standards in SLAs; conducting
regular quality audits
> Compile, review & monitor the services provided
> Cohesively working on quality improvement projects for achieving
continual improvements in service levels
ACHIEVEMENTS
> Successful in achieving the desired target.
> Consistently rated good by the immediate superiors.
CAREER HIGHLIGHTS
May, 2008 to Feb 2013 Dish TV India Limited,
NOIDA (UP)
> Responsible for arranging travel related arrangements for senior
officials
> Arranging events and conferences as per the requirements
> Preparation & Tracking of Budget
> Supervision of "infrastructural facilities" for essential service e.g.
Cafeteria Management, plumbing, infrastructural repairs & maintenance,
security, housekeeping etc.
> Identification of vendors, quotations handling
negotiations/finalizations, timely interactions with vendors, for
improvement in existing services
> Assist the preparation of customer satisfaction scores
> In-house administration & helpdesk management (facility Management,
attendance records, cafeteria)
> Process Improvement & Adherence : Initiatives to bring in efficiency,
cost reduction, Compliance with the company norms, processes & policies
> Actively involved in preparing few format for quick identification and
sharing of data across processes and to eliminate duplication
> Taking care of PRI lines running at our call centre, activation and
deactivation, timely billing.
> Coordination with Telecom service providers regarding new and better
plans.
> Taking care of Dispatch department and ensure timely delivery of
documents.
ACADEMIA
Bachelor in Business Administration from Guru Jambeshwar University, Hisar
Currently pursuing MBA in Marketing from Sikkim Manipal University (in
Final semester)
IATA/UFTAA (International Air Travel Association) cleared.
PERSONAL VITAE
Date of Birth : 17/09/1986
Address : 50, Sheetal Apartment, Sec - 14, Rohini, Delhi.
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