Fremont, CA, 94538
... Implemented Service Cloud Voice with Amazon Connect, enabling transcription, sentiment analysis, and call routing. ... SALESFORCE ADMIN / DEVELOPER — MEDICAL CENTRE INSURANCE, ATLANTA MAY 2017 – JULY 2018 Integrated Salesforce with external ...
- Feb 11
Newark, NJ
... Maintenance and creation of Workday Supervisory Organizations, Locations, Positions, Cost centres, Cost Centre hierarchies. ... Alternatively, Python scripts can be used to call Workday’s REST API and retrieve the data in JSON. Good knowledge on HR ...
- Feb 11
New York City, NY
... (Caribbean Women’s Health Centre—2019). Conducted comprehensive evaluation of a 5-year federally funded anti-human ... Designed and implemented educational call-in radio show on reproductive health care, HIV and drug prevention and domestic ...
- Feb 09
Harare, Zimbabwe
... resulting in improved event satisfaction ratings • Streamlined event booking processes reducing processing time by 40% Call Centre Agent at Connect Global Solutions from July 2021 to August 2021 Experience and Achievements • Managed customer ...
- Feb 09
Johannesburg, Gauteng, South Africa
... DEBT REVIEW COLLECTIONS Sep 2024 - Jun 2025 EFG & SIMELANE ATTORNEYS (NEDBANK), Brynston Managed outbound and Inbound call ... FICA CERTIFICATE Jul 2018 Completed comprehensive training on the Financial Intelligence Centre Act (FICA) regulations and ...
- Feb 09
Markham, ON, Canada
... RESOLVE CORPORATION Director of Contact Operations January 2006 – October 2007 Professional Experience (Contʼd) ARCHWAY MARKETING SERVICES Contact Centre Manager CENDANT CANADA Operations Manager STAPLES BUSINESS DEPOT Call Centre Manager UNITED ...
- Feb 08
Nairobi, Nairobi County, Kenya
... Senior Customer Enablement Consultant (Client-Facing) East Africa Customer Care Centre Oct 2017 – Oct 2019 • Served as ... • Contributed to call guidelines and knowledge base reducing call handling time by 50%. • Transitioned into enablement role ...
- Feb 06
Wylie, TX
... EMPLOYMENT HISTORY ADMISSIONS SUPPORT AGENT (CENTRAL CALL CENTRE) Jul 2022 - Aug 2023 Parul University Vadodara, Gujarat, India IT SUPPORT TECHNICIAN (HOSPITALITY) Oct 2023 - Jan 2024 Kangara Resort Bindura EDUCATION BACHELOR OF COMPUTER APPLICATION ...
- Feb 05
Stittsville, ON, Canada
... Distress Centre Durham 2012 – 2013: Volunteer operator for the call-in crisis/distress line for the Durham Region. Calls can range from trivial social conversations with clients to serious, depressed, and suicidal client calls where extreme ...
- Feb 01
Exeter, Devon, United Kingdom
... 1 in 8 on-call commitment. The full-time post is a 10 PA post. Provide acute paediatric nephrology, dialysis and renal transplant services in conjunction with consultant colleagues. I am in charge of renal transplant clinic and hemodialysis centre. ...
- Feb 01