Business Development Consultant - Women One Applicant

A H

ANGELA IYALOO HAMUKONDA

************@*****.*** +264-**-***-**** Windhoek +264

Highly experienced Loan Administrator and Financial Services Professional with over 8 years of experience across loan administration, payment processing, regulatory reporting, claims handling, reconciliations, credit assessment, customer service, call centre operations, and sales within the microfinance and financial services sector. Proven ability to manage end-to-end loan and financial administration processes, ensure compliance with regulatory and internal controls, prevent fraud, and deliver high-quality client service. Detail-oriented, trustworthy, and adaptable, with strong system knowledge and a consistent record of meeting operational and service KPIs.

PROFESSIONAL SUMMARY

CORE SKILLS & COMPETENCIES

• Loan management • Payment processing expertise • Regulatory reporting expertise Claims management

proficiency

• Data integrity assurance in

loan processing

• • Financial reporting accuracy

• Client service expertise Sales, Product Explanation & Client Retention

• Risk Awareness,

Maker/Checker Controls

•

Strong Communication &

Stakeholder Engagement

•

Entrepo Finance - Sales & Customer Service Consultant Windhoek • 05/2024 - Current

Entrepo Finance - Call Centre Agent

Windhoek • 01/2021 - 04/2024

Entrepo Finance - Loan Administrator

01/2019 - 12/2020

PROFESSIONAL EXPERIENCE

• Promote and sell financial products while identifying client needs and providing suitable solutions

• Build and maintain strong customer relationships to support retention and repeat business

• Explain loan products, terms, conditions, and repayment obligations clearly to clients

• Resolve client queries, complaints, and escalations professionally and timeously

• Ensure full compliance with internal policies, procedures, and regulatory requirements

• Maintain accurate and up-to-date client records on internal systems

• Meet and exceed monthly sales, service, and quality targets

• Completed 400 outbound follow-up calls each day to qualified prospects interested in applying for loans.

• Handled high-volume inbound and outbound calls in a fast-paced financial services environment

• Assisted clients with loan enquiries, payments, balances, refunds, and credit adjustments

• Followed up on arrears and payment arrangements in a professional and ethical manner

• Captured, updated, and verified client data accurately to ensure service quality

• Collaborated with internal departments to reduce complaint turnaround times

• Maintained strict confidentiality of all client and financial information

• Consistently met call quality, compliance, and productivity standards Processed daily loan payments using bank statements and ensured accurate allocation on the loan management system

•

Entrepo Finance - Loan Officer

Windhoek • 06/2017 - 12/2018

Sahara Investment - Assistant Accountant

Windhoek • 01/2016 - 05/2017

Identified payments requiring refunds or follow-ups and liaised with payees and third parties to resolve outstanding documentation

•

• Compiled and processed ad hoc and month-end special refunds in line with internal procedures

• Performed monthly reconciliations for identified vendors and ensured accuracy of financial records

• Assisted with regulatory compliance by identifying suspicious and cash transactions for reporting purposes

• Prepared and submitted claim documentation to insurers and followed up on claim settlements

• Conducted sanction screening checks on claim beneficiaries before finalisation

• Confirmed insurer payments before processing claims, write-offs, and account adjustments

• Imported monthly payments and supported month-end financial reporting

• Ensured all required documentation was uploaded and maintained on client profiles

• Checked and updated clients in distress on a weekly basis

• Applied maker/checker controls consistently and took proactive steps to prevent fraud

• Advised relevant stakeholders regarding loan deletions and system updates as required

• Consulted clients on suitable loan products based on individual financial needs

• Assessed loan applications, conducted affordability assessments, and evaluated creditworthiness

• Performed credit checks and verified supporting client documentation

• Explained loan terms, conditions, repayment structures, and client obligations clearly

• Assisted clients with completion and signing of loan agreements and related documentation

• Ensured compliance with lending policies, procedures, and regulatory requirements

• Met individual sales and disbursement targets while maintaining ethical lending standards

• Maintained accurate client records and confidential loan files

• Assisted with day-to-day accounting and financial administration functions

• Captured general ledger entries and supported budget monitoring activities

• Assisted with bank reconciliations, invoicing, and petty cash management

• Supported preparation of basic financial reports and internal audits

• Maintained accurate financial documentation using the Pastel Accounting System

• Ensured compliance with internal financial controls and procedures

• Reconciled bank statements with general ledger accounts to maintain accuracy of financial records. The International University of Management

Windhoek, Khomas, Namibia • Expected in 04/2027

Post-Graduate Diploma: Post Graduate Diploma in Finance Management NUST

Windhoek, Khomas, Namibia • 10/2022

Bachelor in Business Management: Bachelor in Business Management EDUCATION

CERTIFICATIONS,TRAINING & ACHIEVEMENT

• Certificate in Leadership Programme

• Diploma in Financial Risk Management – UniAthena

• Mastering Public Finance: Budgeting & Controls (Online Course)

• Certificate in Compliance Management (Udemy)

• Driving License CodeB

LANGUAGES

English – Fluent Oshiwambo – Fluent Afrikaans – Proficient

• Ms Selma Malapi, Entrepo Finance, +264-**-*******

• Ms. Twapewomaano Mbidi, Entrepo Finance, +264-**-***-**** REFERENCES

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