Customer Service Long-Term
Resume:
CARMEN CODNER
*******@*****.***
Toronto, Ontario
A proven successful representative with the ability to develop and nurture long-term relationships, my success in this area is well documented as you will see from my work experience.
My customers will tell you I am efficient and organized; a helpful, people person with superior follow-through; and excel at building rapport and fostering mutually beneficial relationships. My supervisors would tell you that my care for the customer is never compromised even while keeping in mind the bottom-line objectives of the company.
Although my enclosed resume is practical in nature, it does not convey the full level of my eagerness to undertake new challenges. I would like to continue my successful growth in the field of Customer Interaction. You will find that I am a rapid learner with a great deal of excitement and enthusiasm in all my endeavors.
I know I will make a positive contribution to any organization and look forward to discussing my capabilities in more detail. I am available for a personal interview at your convenience.
Thank you for taking time out of your busy schedule, to review my application to work with your dynamic organization, I look forward to speaking with you in more detail about how my work experience, thoroughness, and overall can-do attitude will help drive the success of your company.
Sincerely
Carmen Codner
CARMEN CODNER
*******@*****.***
Toronto, Ontario
Supplier Notes:
3+ years of experience in Operations.
Candidate has a good understanding of banking procedures, especially related to AML, KYC, SLA, and a commitment to high-quality service.
Responsible for handling various banking transactions such as deposits, withdrawals, Loan payments, Mortgage funding and processing documents, HEOLC, ensuring accuracy and timeliness.
Experienced in assisting customers with their banking needs, resolving issues and providing excellent services.
Experienced in providing excellent service and support to customers and stakeholders.
Proficient with Microsoft Office 365 (Word, Excel, One Note, and PowerPoint).
Worked at TD Bank as a Contractor.
Excellent communication and interpersonal skills.
Summary:
Experienced Administrative, Customer Service and Sales Support and Call Centre Representative professional who is committed to maintaining a high standard of customer service excellence.
Exceptional communication and interpersonal skills (verbal/written/listening) to deliver reliable and efficient service in-person, by phone and through email communication.
Highly organized, with the ability to multitask and be flexible/adaptable to constant change.
Responsible for performing various general office functions including data entry, filing, reception and ordering and maintaining supplies.
Demonstrated ability to work well under pressure and in fast-paced environments.
Noted team player who is flexible and a natural leader, as well as works well independently.
Proficient in MS Office (Word, Excel, PowerPoint, Outlook), AS400, with a strong command of navigating the internet to conduct research and handling electronic communication.
Core Competencies:
Strong communication skills
Pays great attention to detail.
Bank Operations
Eager to learn.
Client Relations and satisfaction
Time Management
Finance and business management.
Completing transactions and reports
Education and Training:
Business Administration Diploma Program Trios College 2006
Bachelors in Business Administration, Aviation Degree University of Fraser Valley 2001
Business and Financial Program Certificate Ryerson Polytechnic 1997
Professional Experience:
Job Search August 2024 - Present
Ontario Energy Board, Toronto February 2024 - August 2024
Public Information Officer (Contract)
Responsibilities:
Responded to customer inquiries via phone, email, chat, Instant other communication channels providing information about energy regulations, billing and services.
Managed public communications and information dissemination related to energy policies and regulations.
Coordinated public information efforts during emergencies or significant regulatory changes.
Successfully led a public awareness campaign on energy conservation, resulted in a 20% increase in public engagement.
Improved the efficiency of information dissemination processes, reduced response times by 30%.
Received positive feedback from stakeholders for clear and effective communication, enhancing the OEB’s public image.
Ability to identify issues and develop effective solutions. Worked collaboratively with teams to achieve common goals.
Meticulous attention to detail in all aspects of work. Ability to adapt to changing environments and handle multiple tasks simultaneously. Provided excellent service and support to customers and stakeholders.
Account Management assisted customers with setting up, managed and closed their accounts. Handled billing inquiries and payment processed.
Resolved customer complaints and issues, ensured that customer concerns are handled promptly and efficiently.
Educated consumers about their rights and responsibilities under the OEB’s regulations.
Provided information on energy conservation and efficiency programs.
Supported for Low-Income Customers: Assisted low-income customers with accessed financial assistance programs.
Provided information on special rules and protection available to low-income households.
Maintained accurate records of customer interactions and transactions.
Ensured data privacy and security following regulatory requirements.
Job Search October 2023 - February 2024
TD Bank, Toronto October 2022 - October 2023
Operations Officer (Contract)
Responsibilities:
Monitoring and Maintaining Records:
Ensuring up-to-date records for clients' accounts.
Reviewing accounts in arrears to ensure appropriate action is taken.
Processing Transactions:
Handling various banking transactions such as deposits, withdrawals, and loan payments, ensuring accuracy and timeliness.
Customer Support:
Assisting customers with their banking needs, resolving issues, and providing excellent service.
Compliance:
Ensuring that all operations comply with banking regulations and international policies.
Record Keeping:
Maintaining accurate records of every transaction and client interaction.
Problem Solving:
Addressing and resolving operational issues that arise, either directly or by escalating them to the appropriate team.
Process Improvement:
Continuously looking for ways to improve processes and increase efficiency within the bank.
Key skills include attention to detail, a good understanding of banking procedures, especially related to AML, KYC, SLA, and a commitment to high-quality service.
Monitored and maintained up-to-date records for clients' accounts and reviewed accounts in arrears to ensure appropriate action is taken.
Processed transactions: handled various banking transactions such as deposits, withdrawals, Loan payments ensured accuracy and timeliness.
Customer support: Assisted customers with their banking needs, resolving issues and provided excellent services.
Compliance: Ensured that all operations comply with banking regulations and international policy.
Record keeping: Maintained accurate record of every transaction and clients’ interactions.
Problem Solving: Addressed and resolved operational issues that arise, either directly or by escalating them to the appropriate team.
Process Improvement: Continuously looking for ways to improve processing and increase efficiency within the bank.
Attention to detail, good understanding of banking procedures and commitment to providing high – quality of service.
CIBC, Toronto February 2022 - October 2022
(Early Stage Credit Collections)
Credit Counsellor (Contract)
Responsibilities:
Handled customer inquiries, complaints, billing questions and payment service requests.
Became the lead “go-to” person for new representatives and particularly challenged calls as one of the company’s mentors and trainers of both new and established employees.
Helped companies attain the highest customer service ratings (as determined by external auditors), they earned 100% marks in all categories included communication skills, listening skills, problem resolution and politeness.
WSP, Toronto April 2020 - February 2022
Administrative Assistant (Contract)
Responsibilities:
Administrative support to the management team, which included coordinating travel arrangements and handled requests and queries from the team.
Coordinated necessary meetings, as required, including took and distributed minutes of meetings, followed – up on actions.
Provided quality checks and reviews of team training courses, such as training reviewed and completion, per project and team requirements.
General and electronic filing and archived, photocopied and other administrative duties as required.
Worked closely with Project Managers by offering consistent and professional administrative support with their daily general and project requests.
Assisted in the preparation of regularly scheduled reports including various proposal sections such as executive summaries, project descriptions, etc.
Created and maintained a register of all project and proposal documents through regular updates of related logs to track all documents including opportunities, completed, wins, losses, etc.
Contact this candidate