Parrish, FL
... Create and present training content for team leads and call center agents. Varo Bank, Digital Bank Representative Sep 2021 - May 2022 Provide support for customer inquiries related to accounts and handle complex issues including escalations and ...
- Mar 22
Jacksonville, FL
... Gather and analyze metrics to benchmark the helpdesk workload/performance and identify trends in call center issues. Promote excellent customer service, effective timely response and provide overall expertise supporting different issues with the ...
- Mar 22
St. Augustine, FL
... Sales Representative & Customer Service Specialist Provided nationwide support to sales representatives and customers in a call center production environment Sold products to clients via inbound and outbound calls Scheduled sales and installation ...
- Mar 22
Miami, FL
... TECHNICAL SKILLS CRM Systems: Salesforce, Zendesk, HubSpot, Freshdesk OMS NICE inContact RingCentral Microsoft Office Suite Cisco Google Workspace SOFT SKILLS Customer Support Claims Resolution Benefits Navigation Call Center Operations HIPAA ...
- Mar 20
Jacksonville, FL
... damage during transit • Maintained accurate records of received goods, verifying quantities against purchase orders Call Center Agent Aucera-Jacksonville, FL November 2023 to February 2024 My responsibility was to activate customers cards over ...
- Mar 20
Fort Lauderdale, FL
... WellLife Call Center – Remote February 2013 – February 2018 Handled incoming calls and messages related to healthcare benefits, claims, and referrals. Assisted clients with addiction and recovery questions, offering empathetic support and guidance. ...
- Mar 20
Mount Dora, FL
... College Edison, NJ • 06/2009 Nursing: Nursing Lake Technical Center Eustis, FL • 01/2009 CNA CTI INSTITUTE Bronx • 05/1994 ... to assess cases and plan strategies for enhancing care • Answered call lights and supported patient comfort and safety by ...
- Mar 20
Orlando, FL
... Manage 10 customer call center associates Handle HR issues for all associates Coach and train associates on Quality issues and new tools Manage workflow for all associates Process and handled all escalated claims and customer service issues Work o ...
- Mar 19
Miami, FL, 33157
... Known for creating welcoming environments, managing high call volumes, and delivering efficient, organized service in fast-paced settings. REFERENCES Miami Acura, Office Manager *****.********@************.*** 786-***-**** Robert Morgan Ed center & ...
- Mar 19
Jacksonville, FL
... grills • Quick service & fast food restaurant • Batter preparation • Boiling cooking technique • Phone etiquette • Basic math • Call center agent experience • Leadership • Spot checks for inventory management • Cost control • Computer operation • ...
- Mar 19