Dynamic Inside Sales Leader and Trainer
Resume:
Christina Baines
Apt ** Clearwater, Fl 33712
******************@*****.***
Qualifications Summary
Leader by example and committed to excellence in meeting daily quotas, customer satisfaction, and building an outstanding sales team.
Areas of Strength
Organizational and Interpersonal skills • Sales Management • Sales Training •Customer Service • Team Leadership • Microsoft Office • Touch Star Systems • Blue Pumpkin • Predictive Dialers Professional Experience
Utilities Marketing Group (AGR)
March 2016-April 2018
Inside Sales/Manager
● Calling customers in deregulated states offering better rates on energy services.
● Promoted within 6 months to Floor Team Manager
● Run team of 18 or more associates with sales and maintaining quotas. Marketopia
Business Prospects- St Petersburg, Fl July 2021- January 2022 Inbound and Outbound calls prospecting business for IT companies, Responsible for generating business services and contracts. Arranged web meetings for business-to-business contact. Sullivan Enterprises- St. Petersburg, Fl August- February2016 Inside Sales:
● Calling customers in deregulated states offering better rates on Gas/Electric services
● Knowledge of Predictive Dialers
● Organizational/Customer Service skills
Private Duty/C.N.A July 2014-November 2015
● Assist elderly lady with Dementia with daily activities
● Administer daily medications
● Maintain home and cleaning
● Document activities and changes for family and doctor. Jabor Integrated- St. Petersburg, Fl October2012-November2014 Inside Sales-
● Inbound calls from customers interested in having their electric/gas rates lowered for adjustments on their bills
● Meet sales quotas on weekly basis
● Data Entry in Vici dialer system
● Knowledge of predictive dialer
Hiregy - Tampa, Florida March 2011 – April 2011
Senior Account Specialist – Inside Sales
Responsible for over 300 weekly inbound and outbound calls.
Teaching basic web navigational skills using Investools program.
Data entry; entering payment/billing information.
Scheduling appointments for over 40 inside sales reps.
Rescheduling courses for student financial workshops. Dish Installations, Inc. - Tampa, Florida August 2009 -2010 Customer Sales Representative-Inside Sales
Assisting new customers with satellite orders and installations.
Up selling products and services.
Professional Business Service - Forest Park, Ga October 2008 - June 2009 Sales Manager & Trainer
Manage and maintain operations of credit card processing call center, also responsible for training new sales associates hired on with the company.
• Assisting new associates with meeting and exceeding daily sales quotas
• Ensure all newly hired associates were properly trained in company policies, credit card industry, and processing systems within 2 weeks of hire.
• Ensure sales teams are maintaining business relationships with new clients and explaining services correctly
• Ensuring that all paperwork is correctly submitted to processing department correctly and in a timely manner.
• Reporting all daily activities and sales to Operational Manager correctly and in a timely manner.
• Coordinate the flow of work within the call center to ensure all processing orders are filled daily. Home Depot - Atlanta, Georgia January 2007- March2008 Customer Contact Representative
Assist new and existing customers with selections of water heaters in a call center setting
● Answer incoming calls from customers interested in purchasing new water heaters for their homes
● Explain product and upgrade services with up sales such as insurance and warranty. Place order for installation, set date and time for installation to be done. Contact installer to ensure appointment has been confirmed for installation. Bisk Education - Tampa, FL 2004 - 2007
Enrollment Specialist
Enrolling students to continue their education with various universities online.
• Contacting potential students who have inquired about receiving information about continuing their education online.
• Explaining online courses pertaining to their field of choice with selected university.
• Arranging for enrollment with student and university of their choice.
• Submitting financial aid application and submitting to financial department for university of the student choice.
• Follow up with student once financial aid has been approved for enrollment which included referring student to selected university financial aid department representative.
Thompson Cigars - Tampa, FL 2002 - 2004
Inside Sales Representative
Receiving inbound calls from customers interested in placing catalog orders.
• Answer inbound calls on predictive dialer systems for customers wanting to place catalog orders.
• Enter orders in system for selected items and explain the details of each item selected.
• Enter color, size, and quantity of each item selected by customer.
• Initiate upsells of products associated with items selected.
• Complete order for customer and process payment with selected credit or debit card payment. Mortgage Investors Corporation - St. Petersburg, Florida 2000 - 2002 Loan Shipping Processor
Prepare loan V.A. loan documents to be shipped out to various investors.
• Reviewing V.A. loan documents before being shipped out for refinancing of loans
• Ensure documents have correct signatures in all required areas.
• Ensure insurance dwellings for homes were correct
• Ensure that all homeowners were veterans by providing correct DD214 form Education and Professional Activities
Remington College., Tampa, FL
Various professional seminars taken for continuing professional education in the areas of Business and Management.
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