Customer Service & Live Chat Professional (Remote)

KRISTOFER ARRIETA

**** ** **** ***, *****, FL ***44 786-***-**** *****************@*****.***

P E R S ONAL S T ATEMENT

Detail-oriented and customer-focused professional with extensive experience in customer service across various industries. Skilled in resolving inquiries efficiently, building strong client relationships, and maintaining composure in high-pressure situations. Eager to leverage exceptional communication and problem-solving skills in a remote work environment. Proficient in learning new tools and adapting to virtual team collaboration.

S K I LLS

• Exceptional Customer Service and

Communication

• Written & Verbal Communication • Remote Collaboration Tools

(e.g., Slack, Zoom, Google

Workspace)

• Customer Retention • Active Listening • Data Entry and Documentation

• CRM Software (e.g., Zendesk,

Salesforce, HubSpot)

• Empathy & Patience • Troubleshooting & Basic

Tech Support

• Conflict Resolution • Clear and Concise Messaging • Time Management WORK H I STORY

Capital Infusion-Miami, FL 11/2024 -05/2025

Account Executive

• Build and maintain strong, long-term relationships with clients.

• Understand client needs and tailor solutions accordingly.

• Sales & Business Development

• Prospect new clients and generate leads.

• Deliver presentations, demos, or pitches.

• Close deals and meet/exceed sales quotas.

• Account Management

• Ensure successful delivery of solutions to clients.

• Coordinate with internal teams (marketing, product, customer success, etc.).

• Upsell or cross-sell additional services.

• Reporting & Forecasting

• Track sales metrics and report performance.

• Use CRM tools (like Salesforce or HubSpot) to manage pipeline and client information Community Medical Group-Miami, FL 02/2024 - 11/2024 Patient Service Specialist

• Answer incoming calls

• Call center

• Schedule/cancel/reschedule appointments

• Verify insurance

• Customer service

Bewell Sanitas-Miami, FL 11/2022 - 02/2024

Administrative Coordinator

• Excellent customer service, communication, and time management skills.

• Schedule appointments for patients

• Coordinating agendas

• Making/receiving large amount of calls

Signius Communications-Miami, FL 09/2021 - 10/2022 Call Center Representative

• Taking calls from customers, answering questions, or addressing any concerns they may have.

• Handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.

E DUCATION

Southwest Miami Senior High - Miami, FL 08/2016

High School Diploma

Miami Dade College - Miami, FL 06/2020

C E RTIFICATIONS

• Life & Health Insurance License

• Driver's License

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