| Resume alert | Resumes 41 - 50 of 85 |
Customer Service
Lake Mary, FL, 32746
... (10+ years), Microsoft Lync (4 years), Computer assisted dispatching (CAD) (2 years), Real time adherence (RTA) (2 years), Avaya Software (5 years), Kronos Software (4 years) Objective Dedicated and motivated person with proven leadership and ... - 2017 Jul 24
... (10+ years), Microsoft Lync (4 years), Computer assisted dispatching (CAD) (2 years), Real time adherence (RTA) (2 years), Avaya Software (5 years), Kronos Software (4 years) Objective Dedicated and motivated person with proven leadership and ... - 2017 Jul 24
Information Technology Active Directory
Orlando, FL
... Analyzed statistical call data utilizing Avaya and Cisco Systems call center software to report accurate information to top management tracking over 3700 calls monthly. Provided prompt, accurate, and respectful support to internal and external users ... - 2017 Jul 04
... Analyzed statistical call data utilizing Avaya and Cisco Systems call center software to report accurate information to top management tracking over 3700 calls monthly. Provided prompt, accurate, and respectful support to internal and external users ... - 2017 Jul 04
System Analyst / SysAdmin
Orlando, FL
... ●Use of contact center management tools such as IEX, Avaya CMS, Lotus Notes and Dell internal applications (DellServ, DFS). ●I was promoted to a technical trainer position and relocated to open a new facility in Fort Pierce, FL. Pomeroy Computer ... - 2017 May 12
... ●Use of contact center management tools such as IEX, Avaya CMS, Lotus Notes and Dell internal applications (DellServ, DFS). ●I was promoted to a technical trainer position and relocated to open a new facility in Fort Pierce, FL. Pomeroy Computer ... - 2017 May 12
technical support, sales, labor
Orlando, FL
... •Tools used: Avaya, VOIP, VPN, Inetportal (cx info and disconnects/subaccounts, passwords), CDPI(sales and discounts), Virynet (trouble tickets), Loopcare(attenuation, SNR), FOS wiki, Spark, Remote assistance. •Met call time requirements to resolve ... - 2017 Feb 08
... •Tools used: Avaya, VOIP, VPN, Inetportal (cx info and disconnects/subaccounts, passwords), CDPI(sales and discounts), Virynet (trouble tickets), Loopcare(attenuation, SNR), FOS wiki, Spark, Remote assistance. •Met call time requirements to resolve ... - 2017 Feb 08
Help Desk Engineer
Orlando, FL
... Telecom Administration using Definity, IP Office 500, and Avaya Aura PBX using an array of five Ayava G450 Gateways loaded with a mix of digital, analog and IP based cards) MS family of desktop operating systems (Windows 98, Windows Me, Windows NT ... - 2016 Dec 10
... Telecom Administration using Definity, IP Office 500, and Avaya Aura PBX using an array of five Ayava G450 Gateways loaded with a mix of digital, analog and IP based cards) MS family of desktop operating systems (Windows 98, Windows Me, Windows NT ... - 2016 Dec 10
Project Management
Orlando, FL
... Performance Telecom, Sanford, FL 2004 to 2007 A provider of installation and service of low voltage structure cabling, specializing in Avaya Business Systems. Field Supervisor Led teams of up to four contractors through installation, integration and ... - 2015 Sep 24
... Performance Telecom, Sanford, FL 2004 to 2007 A provider of installation and service of low voltage structure cabling, specializing in Avaya Business Systems. Field Supervisor Led teams of up to four contractors through installation, integration and ... - 2015 Sep 24
Customer Service Office
Orlando, FL
... line phone talent procedures Multi Tasker Familiarity with Key Performance Ability to adapt well to change Indicators (KPIs) Avaya Software knowledge WORK HISTORY October 2011 t o Current Customer Billing Specialist UnitedHealthCare - Orlando, FL ... - 2015 Jun 13
... line phone talent procedures Multi Tasker Familiarity with Key Performance Ability to adapt well to change Indicators (KPIs) Avaya Software knowledge WORK HISTORY October 2011 t o Current Customer Billing Specialist UnitedHealthCare - Orlando, FL ... - 2015 Jun 13
Active Directory Customer Service
Orlando, FL, 32821
... Goldmine, Microsoft Dynamics, Active Directory, MS Visual Studio, Windows NT 40,, Nortel, Cirrus Badge System, MS Exchange, Avaya, Cisco VPN, Checkpoint VPN, Veritas Backup Exec, MS SQL 2005 - 2008, HyperV, VMWare, Oracle DB, Remedy, Spiceworks, ... - 2015 Jun 05
... Goldmine, Microsoft Dynamics, Active Directory, MS Visual Studio, Windows NT 40,, Nortel, Cirrus Badge System, MS Exchange, Avaya, Cisco VPN, Checkpoint VPN, Veritas Backup Exec, MS SQL 2005 - 2008, HyperV, VMWare, Oracle DB, Remedy, Spiceworks, ... - 2015 Jun 05
Customer Service Call
Orlando, FL
... Home Agent Convergys (Directv project) - Oviedo, FL - May 2014 to July 2014 Responsibilities Log into computer system to access Citrix, Quick Connect for Chat, Adobe Connect for meetings, Avaya Phone system, Training software and resources. Complete ... - 2015 Apr 08
... Home Agent Convergys (Directv project) - Oviedo, FL - May 2014 to July 2014 Responsibilities Log into computer system to access Citrix, Quick Connect for Chat, Adobe Connect for meetings, Avaya Phone system, Training software and resources. Complete ... - 2015 Apr 08
Manager Engineer
Orlando, FL
... and Telecommunications specialist EXPERIENCE: Tek-Systems (JPMorgan Chase) Tampa/Orlando, FL May 2013 - Present Position: Tier III Engineer/Project Manager Manage migration of Avaya contact center agents from Legacy equipment to new core servers. ... - 2015 Mar 26
... and Telecommunications specialist EXPERIENCE: Tek-Systems (JPMorgan Chase) Tampa/Orlando, FL May 2013 - Present Position: Tier III Engineer/Project Manager Manage migration of Avaya contact center agents from Legacy equipment to new core servers. ... - 2015 Mar 26