Manager Engineer

CHRISTOPHER ASHLEY 407-***-**** --- ***********@*****.***

SUMMARY: IT Professional, Engineer, Project Manager and Telecommunications

specialist

EXPERIENCE:

Tek-Systems (JPMorgan Chase) Tampa/Orlando, FL

May 2013 - Present

Position: Tier III Engineer/Project Manager

Manage migration of Avaya contact center agents from Legacy equipment to

new core servers. Engineer new call flows for the purpose of consolidation

of VDN's, Vectors and skills. Resolve any alarms or errors for nine contact

center cores and over four hundred legacy telephone systems. Assist users

with issues reported after migration. Schedule weekly meetings with team

leads and verify all assignments are completed as specified on the project

timeline.

The Judge Group (CITI Group Financial) Tampa/Orlando, FL

Mar. 2012 - May 2013

Position: Tier III Engineer/Project Manager

Schedule, manage, support and assign projects in the contact centers.

Complete necessary programming to migrate users from the Legacy equipment

to new Contact Center cores. Build Skills, VDN's and Vectors in PBX's and

CMS. Add users to Modular Messaging. Configure and support IP Agent

software/issues. Resolve alarms reported on five contact center cores,

eight Admin cores, two International HUB's and nineteen Legacy switches.

Support and troubleshoot SIP call drop/quality issues through the SBC's.

Support VPN users who are work-from-home agents.

International Speedway Corporation (ISC) Daytona Beach,

FL Jan. 2011 - Mar. 2012

Position: Telecommunications Manager/Tier III Engineer

In addition to responsibilities at Trien & Associates, managed projects,

equipment and staff.

Trien & Associates

Hollywood, FL Dec. 2007 - Jan.2011

Position: Consultant/Tier III Engineer ISC/Nascar - Daytona

Beach, FL

Strategic planning, installation and administration of all Avaya equipment

including Enterprise Server S8720's with CM 4.0 using S8500's for ESS and

S8300's for LSP. Manage and train onsite staff in best business practices

and configurations of new equipment. Responsible for moves, adds and

changes for Cisco Call Manager 7.0. Support and maintain multiple phone

systems.

Concord Management Maitland, FL

Nov. 2005 - Dec.2007

Position: Telecommunications Manager/Tier III Engineer

Manage administration of Avaya Definity G3 v11 PBX, Intuity MAP 100

Voicemail and Call Management software for internal billing department.

Completed day to day maintenance and MAC work for Cisco Call Manager

4.1.,150 various Avaya Partner ACS key systems with Partner Messaging, MAC

work orders for sets, telephone lines, music on hold devices. Conduct

analysis of local and long distance billing for corporate location, 150

apartment communities in 10 states and 3 regional offices. Manage and

configure VOIP Trunks for connectivity, wireless ordering and assignment

for various devices including Blackberry activations. Work with Project

Managers on new construction to ensure adherence to BICSI protocols for low

voltage; and continue to develop current and new relationships with LEC's

and vendors for new and existing services.

Southern Cable & Telephone Oviedo, FL May

2003- Nov. 2005

Position: Lead Engineer

Program and troubleshoot phone voicemail, vector building, implement auto-

attendants and installation of new telecommunication equipment including

Nortel and Avaya systems. Manage project budgets and personnel pertaining

to installations.

All Electric of Orlando, Inc. Orlando, FL

May 2001 - May 2003

Position: Department Manager

Surveying and creating proposals/bids pertaining to specific job

requirements. Supervising and assisting in installation of materials

necessary for commercial and residential electrical/communication projects.

Assist owner of company with managing office materials, scheduling and

employee supervision. Order, programming and installation of all Nortel

and Avaya Business telephone systems per project request.

Southeastern Terminal Exchange Knoxville, TN

Jan. 2000 - May 2001

Position: Branch Manager - Orlando, FL Division

Surveying and creating proposals/bids pertaining to communication job

requests. Supervising and assisting in the installation of Nortel and Avaya

business phone systems. Order, programming, and installation of materials

necessary for specific job requests.

Southwestern Communications Sanford, FL Dec.

1997 - Jan. 2000

Position: Electronics Technician

Installation of projectors and equipment for video conferencing systems,

AMX control equipment; high resolution cables, sound systems, Panasonic

equipment and cameras and Steno phones in guest assist stations.

Installation and maintenance of Nortel and Avaya telephone systems, trouble

shooting equipment.

Osborn Sound and Communication Sanford, FL Jun.

1993 - Dec. 1997

Position: Technician /Field Supervisor/Lead Technician

Installation of surveillance cameras and equipment, security devices:

including magnetic door locks and motion sensors. Installation and

programming of Avaya and Nortel systems, terminations of voice, data, fiber

and copper cabling as well as fusion splicing of fiber. Installation of

electrical circuits, building of communication rooms and splicing of

outside plant telephone cabling.

CERTIFICATION:

. Avaya Communication Manager Certification

. Mid Florida Technical Institute Electronic Certification

. AMP Certified Tech

. Panduit Certified Tech

. Basic Administration for Cisco UCM 7.0

TECHNICAL TRAINING / EXPERIENCE:

. Meridian Option 11, 61 and 81

. Meridian Mail

. Nortel MICS/CICS/BCM

. Cisco UCM 7.0

. AVAYA Definity PBX G3 and Prologix

. AVAYA Partner ACS key systems

. Siecor fiber training

EDUCATION:

. Avaya University, Highlands Ranch, CO

. Colonial High School, Orlando, FL

Contact this candidate