RICARDO ALVAREZ

**** ***** *** • Titusville, FL • 32780

• Cellular: 321-***-**** • Home: 305-***-****

e-mail: acxuj0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

I am a knowledgeable IT professional with over nineteen years of experience administering and supporting networks with various Operating Systems like Windows, VMWare ESX, and Novell servers (both, as physical and virtual machines), including all flavors of Microsoft and Apple based desktop environments.

Research is one of my most powerful weapons. You will always find me going the extra mile in order to accomplish what most people will think that cannot be done.

I’m patient and understanding while working with individuals with various learning styles and abilities.

I’m very flexible and willing to embrace rapid change. I’m an effective, fully bilingual communicator with excellent people skills.

TECHNICAL SKILLS

Install, administer, upgrade, and support Microsoft Windows Server Operating Systems.

Novell Netware environment administrator (Servers and clients).

Installation and administration of VMWare ESX virtualization platform under a fully populated HP C3000 blade server system enclosure.

SAS switches, NAS and iSCSI storage units using all sort of RAID configurations.

Mail Servers: MS Exchange server and Novell GroupWise Administration.

Telecom Administration using Definity, IP Office 500, and Avaya Aura PBX using an array of five Ayava G450 Gateways loaded with a mix of digital, analog and IP based cards)

MS family of desktop operating systems (Windows 98, Windows Me, Windows NT Workstation, Windows 2000 Professional, Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10).

Office 365 using the cloud solution for companies.

Support and network integration for Apple IOS devices (IPhone, IPod Touch and IPad devices)

IBM Certified Specialist in AIX V4.1 System Administration.

Networking: Hubs, Switches, Wireless installations (including Cisco APs and Wireless controllers); Wiring installation and testing, Fiber, Microwave links, Firewalls, Routers, VPN and Remote Access Servers.

Exceptional troubleshooting skills and research oriented.

Deep knowledge of Server and Desktop Hardware components and assembly.

Years of experience in High level Help Desk Support.

Corporate Backup and Recovery Systems Implementations including Tape & CD Library Options, and design and testing of Disaster Recovery procedures. Also cloud backup solutions used like Barracuda.

Active Directory and Citrix integration for virtual application deployment.

Group Policies

Automated Kiosks (for foods and ticketing POS systems)

Way Finding solutions, and Site Wide Digital Signage systems.

Project Management

Video Conferencing

Fax Servers

PCI Compliance

Strong Vendor and Contractor interaction.

PROFESSIONAL PROFILE

Developed manuals and documented procedures for Network administrative procedures.

Lowered company operational costs by training employees in the usage of e-mail, video conferencing, Voice Over IP calling (VoIP), electronic faxing and digital storage of documents (media scanning) plus the usage of dynamic site wide Digital Signage for marketing and food dynamic menus.

Created a Virtual Data Center using VMWare ESX over HP Blade System C3000 with more than thirty Virtual Servers ranging from file servers to Ticketing, Foods and Retail servers.

Increased system reliability by tuning, reinstalling and/or performing Hardware and Software upgrades to servers and Network devices.

Increased user support performance by implementing help desk ticketing systems.

Reduced billing and service inquiries response time by linking remote subsidiaries located in Central and South America to headquarters in the USA.

Installed several networks from scratch for a wireless telecommunications company, and administered different Microsoft Windows Servers on the new Server Room created by me.

Managed and executed the email system migration project from Lotus Notes to Exchange Server.

Configured VPN and Internet Access using E1, T1, DSL and Cisco Routers.

Configured and administered the Corporate virus protection system (including Servers and clients)

Implemented secured Wireless Networks solutions for hard to wire areas.

Implemented a Site Wide are Wireless for guests at Kennedy Space Center Visitor Complex.

Improved network security by implementing the PCI compliance procedures and mandatory training.

Extensive experience dealing with Vendors to be able to successfully finish big projects like transition to a new Ticketing System without impacting the Guest Sales.

Migration from Novell to Microsoft Active Directory.

PROFESSIONAL EXPERIENCE

Delaware North Companies @ Kennedy Space Center VC, Florida 2008 - present

Systems Engineer II

I am in charge of the administration of a mixed networking environment including Novell, Windows, Unix and Linux server platforms with more that 300 client machines. I perform a high level remote and local helpdesk services using VNC, WebEx, TeamViewer and PCAnywhere covering sites that spread through Kennedy Space Center area and the Orlando International Airport in Florida. Supported and participated on the selection, implementation and administration of Retail Pro (retail POS software), RTP (New ticketing system) and Micros Symphony (Foods POS software). I’m also in charge of the administration of the Avaya 450 PBX for the Visitor complex and worked the migration project from the old Definity system, and the IP Office PBX for the Astronaut Hall Of Fame (VoIP system). I also perform administration of Cisco products like switches, wireless access points and routers.

Administration of other systems, like Eatec, Caterease, Meeting Matrix, MP2, previous Omni Ticketing system, GroupWise, JDS Video security system using IP video cameras, NRS (NASA Reporting Server), Infor’s EAM, and a suite of add-ons for the call center like Call Copy, eCas Call Accounting, and Call Back Assist.

I am expanding the network continuously using Fiber, Microwave or just Ethernet cable to support the always growing company needs as a very common task that includes capacity planning and vendor/contractor interaction to ensure that the network performance will always be at expected levels.

Worked all Networking and new system needs for big company projects including the construction of the new Guest Entrance, the all new Atlantis Building and renovation of the Orbit restaurant.

Accomplishments:

Help improve the communications between LC-39 tour stop, Saturn V facility, AHOF and the Visitor Complex by actively participating on the upgrade of the Microwave links, providing better bandwidth and reliability for those sites.

Supported and participated on the selection, implementation and the administration of Retail Pro, (retail POS software), RTP (New ticketing system) and Micros Symphony (Foods POS).

Implemented the server room virtualization project using VMWare and migrating physical servers to virtual machines. All the new systems are running under this virtual environment now. This not only improves the performance of the systems, but also lowers the maintenance cost of the server room.

Implemented Help Desk procedures to improve the response time to solve user problems.

Performed documentation for crucial procedures that derivate from the new implementations.

Successfully prepared all the network and moving of turnstiles and Point of Sale equipment to support the Grand Opening on the new Entrance that included a new Ticketing booths, New Guest Services area, New Retail Store and a new Restaurant.

Make sure all documentation and procedures are closely followed to maintain a PCI compliance at all times from the IT perspective (Network segmentation, Citrix, Clean Room, etc.).

Maintain Servers up to date on vendor released patches.

Participate on an On Call rotation schedule to provide a 24x7 support to the operation.

NETWORK SYSTEMS & SUPPLIES, Miami, Florida 2003 - 2008

President, independent consultant

Network design and implementation from scratch; offered technical support services (Hardware and software); Capacity Planning, Server Setup, Backup solutions, remote monitoring and support, Training, X10 and Insteon Automation solutions for homes (design, installation & implementation).

BRIGHTSTAR CORPORATION, Miami, Florida 2000-2003

Senior Network Engineer

I performed the administration and installation of network and server infrastructure and the related systems for the company. I assisted in maintaining the company's competitive style by providing the key infrastructure services, on-demand access to information, reliable communications, and high availability of information systems that still maintain Brightstar as one of the top Cellular companies for Latin American markets. Duties include being available on a 24-hour support basis, Provide support for company’s Local and Wide Area Networks, Firewalls, and Cisco router configurations. Coordinate any required repair and maintenance of all hardware and software related to LAN and telephone system. Coordinate Help Desk efforts to best serve the needs of the user community.

Coordinate and implement new technical projects, including the recommendation, ordering and installation of required new hardware and software.

Accomplishments:

Worked closely with AT&T, BellSouth, and telecommunications vendors to implement the network infrastructure to connect their more than 14 countries subsidiaries to the new company’s Headquarters.

Provided requirements and specifications for new in-house video security system. Also provided training and documentation for various types of users, ranging from security guards to Internet-enabled users.

Implemented VPN technology in order to allow mobile and remote users access to the corporate network.

Led and successfully completed enterprise wide Lotus Notes to Microsoft Exchange 5.5 Enterprise Edition migration project.

Designed and implemented network and data infrastructure for the company’s new Chicago-based U.S. Headquarters.

INCAUCA, S.A. Cali, Colombia 1999

Network Administrator

Windows NT 4.0 Servers Administration on a three-trusted domain configuration. Administration of MS Exchange Server 5.5, MS Proxy Server 2.0, IIS 4.0 and Clients configuration using MS Internet Explorer 5.0 and Outlook 97/98. Help Desk team director.

Accomplishments:

Improvement and Stabilization of total network availability, and reliability.

Fast end-user’s request attention by implementing the corporate Help Desk Software.

Operational cost reduction with e-mail implementation.

EDP Ltda, Cali, Colombia 1998-1999

Technical Support Engineer

Provided Support to clients with IBM servers implementations (RS/6000) using AIX and Windows NT Servers. Back Office Solutions, as a Business Partner from IBM and Microsoft.

Accomplishments:

Provide the IBM Business Partner title to the subsidiary by obtaining the IBM Risc/6000 certification.

Provide more services to current and potential clients offering Tech. Support for Unix and Windows Platforms.

EPSA E.S.P. Cali, Colombia 1995-1998

Network Administrator

I did establish the data communications lines between the remote company subsidiaries under poor transmission situations using Modem, Radio and Microwave technologies. I participated in the selection, configuration implementation and administration of the corporate network using Bay Networks Switches/Router and Compaq servers under Windows NT environment. I performed the MS Mail Server administration and further migration to MS Exchange server.

Accomplishments:

Worldwide company presence through Internet Access and Web Page creation.

Migration from “paper” to “digital” by implementing and training users on e-mail usage and advantages of the new Networking environment.

Fastest billing inquiries process and client solutions by providing remote on-line offices.

EDUCATION

Master's Degree in Computer Science, Computer Networks, Autonoma University and the Monterey Technological Institute, Mexico

Bachelor's Degree in Systems Engineering, ICESI University

Courses:

PCI Compliance training for Network Administrators

Web Master Technical.

Administering Microsoft Windows 2003 Server

Administering Microsoft Windows NT 4.0

Supporting on Microsoft Windows 2000 & XP

Supporting on Microsoft Windows 95.

Supporting MS Windows NT Core Technologies.

Installing and Configuring MS Exchange Server 5.0 (Course 862)

MS System Management Server.

Data Transmission and Local Area Networks.

Administration, Control, Security and auditing of LAN’s.

Corporate Intranet Development.

AS/400 Basic Programming.

Planning and Installation of IBM SP Servers.

IBM AIX/6000 V4 Performance Management.

Unix/IBM AIX Security.

AIX/6000 V4 Networking and Internet.

IBM AIX V4 Advanced Administration.

ADSM Planning and Implementation.

Sustainable Business Challenge Certificate

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