Aaron M. Bundesen

**** ***** **** *****

Orlando, FL 32822

Home/Cell 407-***-****

I am currently looking for a full time Systems Administration or higher level help desk position. I am a Skilled IT professional by trade and have been had a continuous 27 years in the field. I have previously been help desk support, technical instructor, Microsoft Trainer at a technical college, Systems Admin for GSI Commerce Inc. (now Ebay Enterprise / Radial) and most currently for AOK Networking in Oviedo, FL as a Systems/Network Administrator in a managed service provider environment cover local clients in Central FL.

I am currently working on a POS / PED replacement project for PAR Technologies.

Summary of Qualifications:

I currently have 27 years IT/IS experience from smaller companies to large Corporations. Firm knowledge in large scale Corporate IT infrastructures, server and data center hardware and software, data backups/recovery and disaster recovery..

●Expert Level helpdesk support, virus and malware removal, home networking, computer and application training, hardware support and repair, HDTV support and repair, video conferencing support and repair, migration of applications and data between operating systems, migration of applications and data to cloud based services.

●I have worked with Microsoft operating systems from Windows NT through Windows 10 including Windows Server NT/2000-Azure, Exchange, SQL, Terminal Servers, etc. I use quite a few versions of Linux and Linux VM’s for various project related task like testing, static web servers and low cost substitutes for more expensive hardware and software.

●I have worked with many networking issues for the current company I am with, mainly Dell Sonicwall and Ruckus firewall and wireless solutions, 10/100/1000 Dell and HP switches, rack-mount servers, UPS’s, ISP equipment from various vendors and many single purpose servers such as NICE, Bomgar, GE PACS, Medware, Aria, Filemaker, etc.

●Helpdesk level knowledge of Apple OSX through the most current version, Apple Ipad and iPhone and synchronization between devices with iCloud and iTunes. Some experience with Apple hardware and networking devices such as iMac, AirPort, MacBooks and even original iPods, Google Chrome OS, Andorid tablet and phone variations (2.x-6.x) and support of synchronization of these devices to Windows and Apple operating systems and alternate devices.

At home I run a test environment of MS Server 2016 along with various Linux distros, but mainly use Kali and RHEL7. In a virtual environment I work mainly with VMWare and Virtualbox or have used Hyper-V in the past with GSI Commerce.

Employment History:

SmartSource/Par Technologies - ( POS Technician 4/2017 - present ) -

●Installation, upgrades and repair of McDonald’s POS and PED systems at various locations in Central Florida

●Firmware upgrades / Software upgrades to PAR Technologies touch screen terminals, Verifone PEDs and self-service touchscreen kiosks

●Cleanup and recycle of old equipment for destruction per PCI

●Currently overnight work paid out @ $28.50 per hour.

XMS Digital Publishing - ( Contract Server Manager / SysAdmin 2/2017 - present)

●Installation and maintaining both physical and virtual servers XMS has set up for various website and small ecommerce solutions.

●Helping XMS customers with various hardware and software issues mostly in small office settings, terminal server and Office 365.

●Maintaining correct backups and procedures to ensure no data loss and protection from network and malware attacks.

●Currently daytime support / On-Call service @ $22.50 per hour.

AOK Networking - ( Systems/Network Engineer, 2/2015 - 2/2017 )

●Providing Network and Systems support for clients all over Central FL including doctor’s offices, law firms, tourist attractions, industrial and construction.

●Supporting various Windows Servers for each company including networking, backups, installs/upgrades, local and remote support.

●Working on call and with 24/7 NOC system to monitor all clients

●Software and hardware installs and upgrades, licensing of software such as MS Office/365/All versions, Webroot, Adobe products, AutoCAD, and many more.

●Server installation, mass computer deployment, mass software deployment (images, .msi installations, group policy, installation scripts using Kasaya and Continuum)

●Networking equipment installation, racking/upgrading/patching server hardware and software.

●Emergency travel and troubleshooting at client sites on a weekly basis covering pretty much all of Central FL, travelling about 40% of the time.

●Troubleshooting site to site VPN issues for clients with multiple offices and billing support overseas, dealing with outage and fail-over ISP connections to various clients making sure to maximize uptime.

●Servicing clients like: Gatorland, Fun Spot, Mid-Florida Hematology and Oncology, Bentley Architects and 40+ more.

PlumChoice Inc. - ( Technical Support Representative Level II, 2/2012 through 12/2014 )

●Worked as a work from home technical support representative supporting clients such as Cox Cable, Cox Business, Samsung, PC Richard and Son, ACN, ACN Canada, Geeks on Call as well as PlumChoice’s main customer base.

●Answered both regular and escalated (level II) calls and resolving issues such as: Virus and Malware removal, home and business networking, wireless security setup and repair, peripheral setup, OSRI and recovery assistance, managing remote cloud backup solutions, setup and repair of Windows and Apple IOS applications, setup and repair of email systems for Windows, Apple IOS and ChromeOS.

●Meeting goals of call quality, amount of cases completed, tech knowledge, adherence to schedule, and vendor based metrics.

eBay Enterprise/Radial Corp (GSI Commerce Inc.) -(Systems Admin,9/2005-11/2011)

●Server administration and deployment (build, rack, RAID, OS, iLo, backups)

●24/7 on-site and remote maintenance of servers (approx. 50) in multiple locations (FL, WI, PA, KY)

●Email and telephone support to maintain the FL location's 400+ users and PCs

●Supporting FL location's VPN, Active Directory, AS/400, Citrix and MS Exchange security and access.

●Support for mobile solutions to management such as portable systems, Palm Treo & Goodlink & fax mailboxes.

●Managing contractors & service for systems related to: HVAC, power systems, and building security.

●Deploying constant fixes, patches, upgrades to company systems across 30+ applications and web based CRM (Epiphany).

●Travel, teleconference, video conference, project management, purchasing recommendations & research.

●Implementation and integration of IT resources of new facilities, partners and clients.

●Maintain computer, user and system specific logs of problems in the company ticketing system and prepare reports based on accumulated information.

TechSolve / IBM Global / SmartSource - ( IT Contractor- 1/2002-1/2012 estimate)

●Various levels of contract work, pretty much anything from racking servers in secure datacenters to setting up new computers for large technology rollouts.

●Contact work repairing high-end HDTV system for Philips, LG and Samsung typically called LFD’s (Large Format Displays), video walls and hotel in room smart TV’s (used to check in and out and order PPV, room service and check out). (2005-Present)

●Contract work done to POS terminal replacements and printer setups for Best Buy and various convenience store’s terminals for money orders. (2004-2005)

●The Center for Missing and Exploited Children (2003-2004) "Amber Alert" installations and setup. Apple hardware replacement, various convenience stores (lotto, money order, payroll systems) and law enforcement facilities across Florida (2003).

●Various vendors supported such as Dell, HP, IBM, Samsung, LG and many other manufacturers for repairs such as LCD screen replacements, motherboards, power supplies and all types of storage.

Convergys Corporation - (Technical Trainer 1/2000-11/2002 )

●Helped with implementation of new contact center with Convergys internal training department.

●Instructed classes of 20+ people Dell Computer curriculum during 2-3 week paid training classes.

●Create and maintain training materials on new computers systems and software, company procedures, troubleshooting guides and correct or remove outdated information.

●I frequently traveled to Orlando, FL and Round Rock/Austin, TX (Dell HQ) to meet and train with clients regarding new products and skill development, familiar with time and expense paperwork and documentation.

●Classes included computer hardware and software troubleshooting, network troubleshooting, basic hardware and software knowledge and Dell P&P.

Convergys Corporation - (Dell Technical Support Representative 9/1999-1/2000 ) -

●Answering inbound service calls on Dell computer systems and peripherals including: Desktops, laptops, workstations and servers with Windows 3.11, 9x, NT, 2000, 2000 Server.

●Use of contact center management tools such as IEX, Avaya CMS, Lotus Notes and Dell internal applications (DellServ, DFS).

●I was promoted to a technical trainer position and relocated to open a new facility in Fort Pierce, FL.

Pomeroy Computer Resources - (Network Tech III 1998-1999) -

●Installation and warranty based maintenance of computer and networking hardware including routers, switches, cabling, servers, laser printers.

Uptech Computers - (Computer Bench Tech 1995-1998)

Education History:

Self Study & Seminar based Technology Education -

●Currently working on certifications in Amazon AWS Sysops, RHEL and VMware VCP.

●Upkeep on various vendor certifications through online classes, seminars, large corporate conventions and audio and video based technical training. Studies include: Microsoft, Cisco, CompTIA related training updates as well as emerging Internet technologies in e-commerce, CRM and technology/project management.

Microsoft Official Curriculum Training, Lake Mary, FL - 2000-2008 MCSE, MCSA, A+, Network+ Advanced Studies in computer networking and Microsoft Operating Systems provided by my employer at the time (Convergys).

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